To say I was impressed with my experience would be an understatement. Called Monday morning, they…read morecame out within two hours! Everything went extremely well. Fixed the issue, person was extremely helpful and professional...and the price was much less than I anticipated. If I still used a Rolodex, their number would be added. It is certainly on my phone now!!!

The guy did a fantastic job. However, it cost twice as much for the same job six months ago.read more

We recently had a problem with our main line backing up. I found a plumbing company that offered…read moremain line cleaning and free camera inspection. They determined that my main line could not be cleaned and had to be replaced due to the tree roots that had overtaken the line. I was told that to replace my line they would have to dig up my yard and it would cost just over $15,000. I contacted a couple of other companies to get second opinions on the work that was needed and compare pricing. The other companies did confirm that my main line needed to be replaced and also said they would have to dig up the yard to replace the old line and they gave bids of 16 and 20 thousand. Before I pulled the trigger, I wanted one more bid. I reached out to Inception Plumbing and was glad I did. When they came out, they tried to clear the line but determined that my line needed to be replaced, but unlike the previous companies they explained to me that they offered pipe replacement using a process called pipe bursting. It not only saved me thousands of dollars, but they were able to complete the job in 1 day.

Woke up to water in our basement yesterday after a lot of rain…read more Didn't know where to start, so I called Inception Plumbing, who I have used for years because they are trust worthy. They sent out Chris, who is a laid back, smart guy who always does the job right. He walked me through my options, assessed the damage and gave me ideas, helped me discover where my outside drains are, and then we set up an appointment with Andrew, who came out and cleared a couple of drains that were clogged in my front yard. The price was much less than I had feared. The Inception employees are always pro-- the front end is friendly and helpful, the workers on time, they know what to do and do it right, and they are respectful of people's homes-- they wear booties inside and clean up any mess they make. You can maybe find cheaper service, but you can't find better service. In the long run, they have saved me a lot of money by being honest and thorough, having modern equipment and hiring the best of the best and paying them fairly. And I love that they are local.

This company is ran by a couple of scam artists. We attempted to have this company (which is a dude…read moreand his wife) come out and replace some pipes in our commercial building and they gave us a quote with a scope of work and a time frame to conclude the job. They later after digging claimed an entirely new scope of work needed to be completed to get it done right and initially we approved the job. After accepting the $15,000 payment they literally did nothing for a week besides dig a small hole, then after that week said they needed another 10 days to complete the job than originally planned and we needed to close your business and sacrifice another 10 days of operation. It took them an entire week to simply dig a hole and attempt to replace one portion of one pipe. They did little to nothing, day in and day out for a week. It was a complete joke. This guys wife simply sat there on her phone for hours on end, attempting to rack up labor hours. After going back and forth with the company, we realized they had no idea what they were doing and were trying to scam us in the process. So we fired them and had Mission Plumbing come out and they gave us a quote significantly less than what these guys did and came out the next day and in 12 hours completed the entire job and repoured the concrete. The guys from Mission Plumbing were literally laughing at the work that Flow Doctor had attempted and said everything was completely out of code for a commercial building. We attempted to get a refund for the work they never completed but being as dishonest as they are, they refused. Long story short we got our refund through our bank and the credit card company because Mission detailed a list (very extensive one) of everything they had to redo and the work that wasn't completed on their end. If you want to overpay for a job that takes way too long to execute, not completely finished and against your local building code done, then this is the company for you!!!

They came to my parents house, quoted them $1,700.00, (in my opinion way too much) started the job…read more The wife told my dad she would charge 1/2, then the other half when the job is done, she "accidentally " charged the full amount. The job is still not done! They are thieves! my parents are elderly people in a fixed income! Shame on them!

I had two toilets in need of repairs. Patrick Phillips responded to my call for help. During his…read morefirst arrival, he was able to address the issue with one toilet but needed to order parts for the second. He returned today to complete the job. I could not possibly be more pleased with his service. I found him to be extremely pleasant, professional and capable. I feel I have found "my future plumber".

had two previous quotes one was to replace a line that was not part of the problem at all 2k…read more second plumbers 15k needed to replace everything wow!! friend said call these people she knows of a person that works with them so called him , he said i will have my expert call had him out and he nailed it. I knew what the problem was not, and had snaked it , replaced some things but sill having an issue. He brought up something that I had not found while reviewing youtube and seraching and he was right i thought it was a vent problem. mathew figured out what it was and fixed it . GREAT JOB!!!!!! cost 550$

We called Anthony at 8:00 AM for a sump pump failure and water in our crawl space. He came out to…read moreinspect the issue within a couple of hours and gave us a very reasonable estimate. We agreed and they were pumping out our crawl space by 1:00 PM and finished installing a new sump pump by 3:00 PM. Great customer service and even better performance. We are now going to have them back to give us estimates on replacing some old lead plumbing in our crawl space. I highly recommend you call them for any reasonable, professional and prompt plumbing needs you may have. Thank you Anthony for a job well done!!!

Hot water in toilet tank!!!! Quick Relief Found the source and FIXED IT!!!!!…read moreHave several more problems lined up for him!!!

Full Nelson saved! Young Blake, hvac tech came out last week and informed me of what my system…read moreneeded. Clint, hvac guy just seems to save me every time he comes!!! From BIG issues to the very small issues Full Nelson seems to come through for my family! Amanda, phone/scheduling clerk takes the information from the customer and notes my account so that the right techs show up for me! Thank you and I'll be calling again and renewing our membership soon!

This place sent a man who did only a small portion of the work, charged for things he didn't do,…read moreand wouldn't give me an itemized bill. I'd give them zero stars if I could. A complete rip-off.

We had a good experience with Pierpoint, and most importantly, they were the most trustworthy…read morefeeling company we could get to help. If you want to skip the details, I'll say I up front recommend them and you should reach out if you need them. Our water line broke as we're in the process of selling a house -- great timing, right?! Aside from the bad timing, the fact of the matter was we needed someone out as soon as possible, but we wanted it done right. I had a few companies that were referred to us, and honestly I got some bad vibes... super low bids, lack of confidence in their ability to get it fixed, etc. Austin from Pierpoint was sort of my last hope as we needed to commit to somebody, and I appreciated their calm demeanor, fair quote, and ability to get it done. Another plumber I had out was too busy to do it, but I mentioned Pierpoint and he said, "Oh yeah, they're a good one to go with." I was able to communicate with them on project updates as we had to stay at the in-laws for a week and a half. They got all the proper permits, made sure the new meter went in the right spot and had it inspected with the city... all in all, I was confident they would do it the right way and they did. They ran into some obstacles which drove the bid up higher, which stinks, but I understand because there's no way of knowing what they might find when they dig, i.e. gigantic old stones in the driveway. I do feel like the crew's overall cleanup could've been better as our basement walls were covered in caked-on mud, as is the floor, and the driveway and neighbors house needed some more attention. However, I round up on my rating because they were there in a big way when an additional water line broke late at night on a weekend, basically a portion of the old city water line. The city water would've gone directly into my house, i.e. flooded the hell out of it in no time. Austin and someone on his crew had a generator ready to bilge water out of the trench, keeping my basement dry while they waited for the city to fix their issue. If you've ever waited on the city of KCMO, even on the phone, you know what a task that is... and this was on a weekend at night! I really appreciate them being there for that and handling it. All in all, I felt seriously at peace after meeting with them compared to the five other groups I had out to bid on it, and they backed that up. Glad to be done with it!

never showed up when needed, spent about 35 minutes on site each time then left, very bad attitude…read moreand amateurish called our engineer an "f'in drunk"

The best! I had three plumbing companies look at my sewer line and TK was the only one that figured…read moreout the problem (and it was a bad one!) and fixed it within a few days. Eileen Jones

Grant and Josh showed up on time and fixed an issue I was having with a faucet. Highly recommend.read more