1. Jays Carpet Service

0

Pittsburgh, PA

Jays Carpet Service

1.0 (1 review)
Closed • 9:00 am - 9:30 AM

Request a quote

You can now request a quote from this business directly from Yelp

Services - Jays Carpet Service

Carpet removal

Carpet repair

Jays Carpet Service Photos

You might also consider

Recommended Reviews - Jays Carpet Service

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

11 months ago

Business owner information

Photo of Jabay G.

Jabay G.

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Jays Carpet Service

You might also consider

Empire Today

Empire Today

(116 reviews)

I didn't wanna be totally unfair so I left a 2 star. I would've gave 1 star but I at least wanna…read moregive the installers a chance to do a good job if they ever arrive! The install hasn't begun yet and it's 10:08 am right now. If you're ok with a 8am-6pm time frame of when the installer is gonna arrive then this place is for u. I'm not ok with that, especially when u call customer service and they tell u there's no way for them to give a smaller window for arrival. i understand things happen but on the day of install they should be able to give a smaller window of 10 hours ffs! Never again, I would NOT RECOMMEN!

I rarely leave negative reviews, but after months of trying to work with Empire, I feel obligated…read moreto share my experience. We hired Empire in April to replace the carpet on our covered porch and paid our deposit with the understanding that the installation required approximately 48 hours of suitable weather before and after the project due to the adhesive specifications. Living in the Pittsburgh area, I completely understood that weather could delay scheduling, and I was prepared to be flexible. What I was not prepared for was repeated cancellations during the best weather windows of the entire season. On one occasion, we removed all of our porch furniture and prepared everything for installation, only to have the appointment cancelled. After I called to explain that we had an upcoming party and really needed to take advantage of the rare stretch of perfect weather, the installation manager assured me someone would come the following day. The next morning, I received a call telling me that "none of the installers took your job." I was then promised the job would be completed the following Monday or Tuesday. It wasn't. Instead, I received another generic rescheduling notification. This pattern continued over and over until the weather inevitably changed and the ideal installation conditions were gone. I escalated the issue to corporate customer service, documented the entire timeline, and simply asked for assurance that my next scheduled installation would actually happen. I never received a response, let alone a resolution. After months of waiting, repeated rescheduling, broken promises, and no confidence that my project would ever actually be assigned to an installer, I ultimately cancelled my order. The most frustrating part is that weather was never the biggest obstacle. When ideal weather conditions existed, Empire repeatedly failed to capitalize on them. For a company that installs outdoor flooring requiring very specific weather conditions, that is simply unacceptable. If you're considering Empire for an outdoor installation, be prepared for the possibility that your project may continue to be pushed back, even when conditions are perfect. I wish I had a better experience to share.

Jays Carpet Service - carpetdyeing - Updated October 2026

Loading...
Loading...
Loading...