I had already gotten two estimates on a new HVAC system, and was sitting at my desk complaining…read moreabout both of them when my employer asked what was wrong. I told him I had deep reservations about both HVAC products and installers, and he told me Fulford had done a great job at his house. So I phoned them, and they were just as great as he said. Everyone on the phone was professional and friendly. The estimate was done immediately and offered me options the other companies had not even mentioned. The products they offer are better-reviewed and rated than the other companies (I checked.) Installation was soon. The installers showed up when they said they would, stayed all day with no breaks I witnessed, wore masks, and even returned twice to take care of a cosmetic issue. The HVAC system has been here over a month now and seems to work great.

I had been a satisfied Fulford customer for approximately seven years, but my recent experience has…read moreseriously undermined my confidence in the company. In July, Fulford performed routine maintenance on my HVAC unit. Approximately two months later, I noticed a wet spot on the wall and called them back. The technician vacuumed the exterior condensate drain without entering the house and said the issue was fixed. I subsequently received a $180 bill. I questioned the charge because the primary drain had clogged while the secondary drain was still functioning as intended. Fulford agreed to send another technician to investigate at no charge. During that visit, I accompanied the technician and witnessed him identify a crack inside the unit below the coils. While he was explaining this finding, I pointed out that the secondary drain pan appeared to be doing its job properly and that the water damage was several feet away from the unit. There was no water damage on the ceiling below the pan, and the original water mark was near the separated coupling, approximately 3.5 feet from the unit. The pan was not overflowing and had not caused the original water mark. The technician responded that he was still investigating. He then cut the insulation around the PVC condensate drain and exposed a separated coupling. I asked whether that was where the connection had separated and whether it had been glued. He confirmed the separation and said it had not been glued. He then glued the PVC connection at no charge. The subsequent service report documented the crack but made no mention of the separated, unglued coupling I had personally witnessed and watched him repair. Instead, it focused on the crack and the water in the pan, which did not explain the location of the original water mark. I contacted Fulford to question the omission. During our discussion, I was told the original PVC drain had been reused when the unit was installed approximately seven years ago. I was also given an explanation involving deteriorated glue. Neither explanation resolved my concern about the specific coupling I had seen separated and subsequently repaired. After further discussion, Fulford issued a second report adding that the drain line had disconnected 15 feet from the unit, near where it entered the wall. That description did not match what I observed. The distance from the unit to the wall is approximately seven feet, and the separated coupling was approximately 3.5 feet from the unit. I contacted Fulford again to explain the discrepancy. A third report changed the distance from 15 feet to seven feet but continued to place the disconnection near the wall rather than at the coupling I had identified. I again requested a correction and have not received a satisfactory resolution. To be clear, I believe the technician performed his inspection and repair appropriately. My concern is with the documentation and Fulford's handling of my questions afterward. I witnessed the separated coupling, heard the technician confirm it had not been glued, and watched him repair it. Yet three versions of the service report failed to accurately describe the location of that separation. I cannot say why the reports were written this way, but the discrepancies remain unexplained, and I have not received a report that accurately reflects what I witnessed. My advice to other customers is to be present during service whenever possible and to review the written findings carefully. A service report should accurately document the conditions observed and the work performed. After approximately seven years as a satisfied customer, I am disappointed that a straightforward request for accurate documentation has gone unresolved. I would have preferred a transparent explanation and a corrected report rather than having to pursue the matter repeatedly.

Finally! An HVAC company that's reliable, cost effective, knowledgeable and truly customer service…read moreoriented! So very tired of other companies (2) that provided lip service, inaccurate diagnosis and above market fees! Thank you Piper and for sending "John" to resolve our issue!

Maybe not the cheapest in town but we're looking for dependable service, honest technicians, good…read moreproducts. We think we got all that and more with Sandpiper

Fence is falling apart after only 3 years. Nails are coming out on the 1x6 top rales in several…read moreplaces. Gate is sagging , won't open. Had to hire another company to fix it! MNB refused to come back, just got excuses and no call returns.

I moved from California to Southport yesterday. I contacted a few different companies for a fence…read moreto be installed before my arrival. Bo was the only person who returned my call. He was very nice and accommodating. He kept me informed with every step. He gave me different options and I went with the stockade fencing. Later I will have it stained. Price was reasonable from others I checked with. I highly recommend Bo and his crew. He got the permits quick and did a wonderful job as well. My dogs and I are very happy.

We recently had Rainwater flooring refinish our hardwood floors. They were awesome! I cannot say…read moreenough about what great communication they provided. They came out & sanded a spot & showed us some samples, and we are very happy with the result! We were away and they sent multiple pictures throughout the process. Their pricing is fair & their service is excellent. Not much more you can ask for!

I recently hired Presley General Repair to completely renovate my old acrylic shower enclosure, and…read moremy wife and I could not be happier with the results. David and his team replaced the entire unit with beautiful tile on both the walls and the floor, installed a brand-new glass door, and built in a custom double niche that looks amazing and adds so much functionality. Additionally, every tile line is straight and the grouting is flawless. The slope on the shower floor drains beautifully. The craftsmanship is top-tier, but what really set this experience apart was the outstanding customer service. The owner, David, is a true professional, along with Joe and Billy who were professional, punctual, clean and highly communicative. They kept me updated on the progress and making sure everything was running smoothly. It is rare to find a contractor this reliable and dedicated to their word. If you want high-quality renovation work and a stress-free experience, I highly recommend and endorse Presley General Repair.

Everything about our interaction with David and team was exceptional. David called back quickly and…read morecame to our home the same day and gave us an estimate. His team arrived the next day and rebuilt our pergola by using a photo of what the pergola looked like before being removed previously. Everything was rebuilt meticulously. Professional work and customer service was the best we have encountered. Thank you David and team for a job well done. The value was worth it to me so that we would not get fined by our HOA.

Fantastic job on our carpets, rugs and couch. They arrived promptly, were super polite and…read moreefficient. Highly recommend this locally owned company.

HIGHLY recommend Jimmy's Handyman Solutions. Professional, prompt, reliable, and very reasonably…read morepriced. He fit us in on short notice, showed up exactly when promised, and completed everything within the timeframe quoted. One of the repairs was more complex than expected and had previously been abandoned by another contractor. Instead of recommending expensive custom work, Jimmy found a smart solution and the finished product looks flawless -- you cannot tell anything was modified. He also handled additional repairs during the visit, communication was excellent throughout, and the work was clean and very high quality. Would absolutely use his services again.

On time, fair priced and all around a great experience. I will be calling him again for our next…read morejob!