If I could give this place a 0 star I would. My family has been buying supplies, wheelchairs, beds, CPAP machines, etc. at Jayhawk for years. We moved away for two years and just came back this month. The patient that all these items were bought for was having problems with his CPAP machine. He can't get into his new PCP doc and new pulmonologist for months. Since we bought his machine at Jayhawk, they would surely help us. I called them and they said they could check the numbers on his machine and that's it. She said she can't bill our insurance and he is no longer a patient so we needed to pursue different avenues to get him help. I asked if they could at least check his headgear to make sure that it was correctly fitting him. They said they would not. I couldn't believe what I was hearing. After all the thousands of dollars that our family spent there, they couldn't even check to see if his headgear was fitting correctly?!! The ironic thing is that I spent 10 minutes on hold and the whole time they talked about how they care about people....really, our years of purchasing from your store can't at least give us 2 minutes of your time? They should redo their hold message to say we care about people if they can bill for it, otherwise, you're on your own. Pitiful!!! read more