I have found this Balanced Air to be responsive, reliable and professional. From calling in my…read moreproblem to the repairman that comes out...very happy. being this is a new house to us, I am always asking questions about our systems, and our repairman Jeremy is patient and informative.

They charged me $400 to service my furnace and A/C and told me everything was in working order. A…read moremonth later when I turned on the A/C, the compressor did not work. I called them to ask them to come back and repair it, and asked that they not charge me again for travel time (although I said I would pay for parts and labor) because when they had previously "serviced" it, it was supposedly in working order. "Sorry," said the woman I spoke with, "Other companies may do that, but that's not how we do business." In other words, this company will charge you once to come out and NOT fix your air conditioner, and then they will charge you a SECOND TIME to come back and do it again. What a ripoff!

I received a very pleasant call yesterday regarding my last service visit. I had a follow up visit…read moretoday and the entire system was rechecked. Riley did a great job! I now have the assurance that the system is ready for whatever weather comes our way. Thank you South Shore Plumbing and Heating.

Very poor experience!!! Had a new gas furnace and two heat pumps for heating and cooling installed…read morein our home on Cape Cod - over $30K expense. We had two water leaks in our basement and a flood in our attic that soaked the sheet rock so bad it looked like rain coming down in our upstairs hallway. Every time South Shore Heating and Cooling came to fix the problem we were told the floods were from faulty installation - a bolt wasn't tightened enough, insulation on the piping was missing or wasn't installed properly etc. Then most recently we found out the gas pipe they installed when they put in the new furnace was leaking gas! Just happened to find this out when National Grid came to swap out our meter. Lucky for us the National Grid technician checked the joints and found the leak. This leak was also from a bolt not being tightened enough. The amount of things that have gone wrong from poor quality of work is so upsetting and not once did a manager call to apologize. I was told by the nice woman that answers the phone that the manager doesn't speak with customers - I guess he doesn't care about their business either! The workers and receptionist were all nice to deal with but the installation and quality of work is very poor which to me means poor training and management. I will never recommend them to anyone and I don't have any peace of mind that the work that has been done is done correctly.

Jason is responsive, knowledgeable, courteous, and he gets the job done. He was needed to diagnose…read moreand repair a middle-aged boiler and forced steam heating system in Brewster. Excellent work, and efficient.

I called Ivy's as my Cape Cod home's heat would not come on when the temperature dropped in…read moreOctober. Jason called me back right away and was able to come at a time that worked for me. He arrived on time, and quickly diagnosed the problem and fixed it. Also took the time to explain it all to me, and recommended that I change my filters regularly. He is professional, easy to work with and his pricing is fair. Will be calling him in the spring to service my A/C. Thanks.

Easy to work with. Fair. Good guys on his crew. Go to guy for anything heating and cooling.read more

Quick to respond. Got the job done No mess no fuss…read more Appreciated how fast the job was done

All Gas installed my new gas furnace approx 5 years ago. No heat 3 weeks ago and I called All Gas…read moreto come out and they identified the problem. 2 Days later I get an email saying they have decided they will not work on my furnace. They mentioned I made a comment they did not like but I feel the real issue is they are too busy so they made up an excuse to drop me as a customer. I was also confused as they stated I did not have a service contract but my tech said they do not offer a service contract. In 5 years I never received any communication recommending a service contract. So lots of mixed signals and still no working furnace 3 weeks later.

They do a great job at a good price. They installed our splits and did service calls for cleaning…read more Very reliable and will work with you on any insurance claims, going way above and beyond. I highly recommend them. Thanks Mike C

Excellent communication which helped me get the significant rebate from the state of Massachusetts…read more Impressive knowledge by the workers who installed the heat pump. Immediate call backs from the company when I had a question. I recommend them highly.

Last summer they tried to charge me $3,066 for an A/C valve replacement and partial recharge after…read morean annual maintenance appointment. It was so inflated I obtained quotes from other local companies, which all came in at $1400 or lower.

we had to replace the boiler in our vacation home, we also asked to move it to…read morethe basement we were very happy to have found John & Paul from AIR PRO excellent work, they seriously worked so hard through the 90+ degrees day We are prepared to hire them again next year for AC work thanks Paul & John

I am so impressed with Air Pros. My air conditioning system stopped working on the hottest week of…read morethis summer while I was hosting a house-full of family members including 7 month old twins. With the extreme heat my kids were set to shorten their visit as it was too hot for the babies to sleep. I called Air Pros after getting the service run around from the provider I had used for close to 10 years. The team at Air Pros came to my rescue as knights in shining armour and within 3 days of my first phone call for service I had an updated fully installed air conditioning system. Jordan and Bryan worked hard for 2 days to complete the work with the backing of Zack and Paul to facilitate all the required project needs. I was totally impressed with the quality and professionalism of this service provider and have since moved all my HVAC services to Air Pros for future care. Thank you Air Pros for your hard work.

Good experience with Durfee back in 2022 so I called them back for ac service in 2025…read more Estimate was 900 to repair. I agreed and told them to proceed. Was called four hours later and told the bill was now $1400 and my system was unable to be repaired but I still needed to pay the repair bill. The technician said he was told by his boss I needed a new system. So, I had to pay the 1400 for absolutely nothing. Called and emailed for several days to get a quote on a new system. No one ever called me back. No one ever responded to my emails or messages. Had a technician from another HVAC visit and he was able to repair the system in 1 hour, charged me $250. Strongly recommend against using Durfee

I initially had a positive experience with Durfee Plumbing & Heating of South Dennis, MA. Sadly,…read morewhat happened next was gross overcharging, unscrupulous pricing and unprofessional customer service. Phil, the owner, was able to resolve our AC issues promptly and charged us $550 after a half day of work. We were pleased with the outcome, left a positive Google review, and decided to transition furnace maintenance to Durfee Plumbing from a local competitor, after we were asked what we currently pay for annual maintenance ($495 for two furnaces). The owner implied we would receive a similar price point to what we are paying currently. On the day for the furnace maintenance, two employees came by and spent less than 45 minutes on the furnace maintenance. I was shocked to later learn that my credit card was charged $1525, or $1000+ over their local competitor pricing, but to add insult to injury I also learned later that they did not service the attic furnace, only the basement furnace. So Durfee Plumbing charged three times as much as I previously paid, for half the job performed. When I saw the credit card charge post to my account, I proceeded to try to contact Phil, the owner. Over the course of two days, I left seven messages with the Durfee Plumbing office. And not once did Durfee Plumbing return our calls. At the end of the second day of trying to contact Phil & Durfee Plumbing, we received notice that a $655 credit will be posted to our credit card. I responded that was still $345 short of the fair price and reminded Phil that only half the job was performed, and my expectation was for a refund of $1000 and for his team to complete the job, which includes the attic furnace maintenance. Overall, after what started out to be a promising plumbing vendor to work with, it is now clear we have been defrauded by Durfee Plumbing. Grossly overcharged relative to other local plumbers on cape cod, services underperformed (only 1/2 the job that was committed to) and very unprofessional customer service practices. Buyer beware of Durfee Plumbing of South Dennis, MA. (pics of receipts from local competitor and Durfee Plumbing attached. Local @ $495 for two furnaces, Durfee Plumbing @ $1525 for one furnace)