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Jay F. Downey, MD

2.8 (5 reviews)
Open 9:00 am - 5:00 pm

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Fresno Women's Medical Group - Front desk

Fresno Women's Medical Group

(85 reviews)

This rating is specifically the providers in the office…read more I want to call out that the office staff here are some of the rudest people I have interacted with in a medical setting. If it wasn't for Dr. Kopacz, I would not be at this obgyn. She cared for me when I was delivering my son in 2024 and a few days later when I developed postpartum preeclampsia. Her care was so influential in how I recovered after delivery. And I am so grateful for her. Now for the office staff, for my first appt, I arrived at the wrong location and instead of letting me know I was at the wrong office, they berated me that I was too far away to make it to my appt time and they would cancel my appt. Understandable that they needed to cancel the appt, but I didn't need to be berated for this happening. After rescheduling for the following month, I arrive to another office staff member (long black hair & glasses) who already had a chip on her shoulder. She gave me quite a bit of attitude when telling me that I was considered a no-show to my previous appt and I would be charged $50 if I did that again. Well obviously I didn't intend to be a no-show and they knew that because she said "you went to the wrong location or whatever." All in all, these women working the front desk seem to really dislike their jobs. If you attend this office, just try to ignore the rude staff so you can be seen by a very caring provider!

I was referred here by my regular doctor when we found out I was pregnant. Over the course of my…read morepregnancy, I made it to every appointment and while the staff were nice enough, I saw a different provider almost every single time. I met with Dr Kopacz ONCE, in which she wasn't very encouraging and I actually left feeling scared and sad, worried that my high risk pregnancy wasn't going to finish the way we wanted it to. Since I saw different people each time, I really never felt a connection to the office or like anyone was really watching out for me. When I was 34 weeks pregnant, I had a stress test across the way at Dr Ladella's -- i really wasn't feeling it that morning and wanted to cancel, but decided to go anyway. I didnt feel like anyone at FWMG was really watching out for me, so it felt like easy to cancel, Well, its a good thing I did go in that morning because when I went there, they saw I had preeclampsia and immediately sent me to the Hospital side of things where I had an emergency c-section, performed by a completely different dr than Dr Kopacz. A couple of days later, FWMG called me to remind me of my regular upcoming appointment, to which I said they could go ahead and cancel, you know -- since the baby was already here. No congratulations, no concern, no follow up. They just told me to come in when I was released from the hospital and before we took baby home. I never, ever felt like I had a "care provider", it was just a regular drop in and get out kind of place. I never did talk to or see Dr. Kopacz after my delivery. When my baby was finally strong enough and almost ready to go home, I had a follow up at FWMG. It was halloween and my provider came into the exam room and was dressed like a pinata. She threw candy at me and my husband. Really. I get that holidays are fun and it could be a cute way to break the tension, but I just had a life threatening episode and a baby in the NICU -- it felt like nobody took any of my pregnancy seriously. Aside from all that, the billing department does some werid accounting which has lead to many, many issues with my insurance company, the hospital, etc. Very frustrating right after everything. We're 6 months out and I'm still fighting it out. Sigh. Dr. Kopacz very flatly told me this will probably be my only pregnancy, but if in the event its not -- I will for sure be looking elsewhere for care.

Jay F. Downey, MD - familydr - Updated May 2026

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