This office has the worst patient care I have yet to come across. The only decent thing about this office is the NP, Christy Kelly, whom is very kind. And the front desk staff who although always checks me in late, always greets me and says farewell with a smile.
I was already an established patient here when I became pregnant, so it was a given that I would continue on with my pregnancy with this practice.
I had only met the NP, so my time to meet Dr. Kopacz was near. I met her once, for 5 minutes, throughout the first 21 weeks of my pregnancy. There was never another opportunity to meet her because I have cancelled all future appointments and found a new provider.
This is my first pregnancy, I cannot begin to explain the stress I have come to have due to being more then half way into my pregnancy and having to find a new doctor due to my lack of confidence with Dr. Kopacz and her staff. I felt extremely uncomfortable at this practice, as if I was a total burden to them.
I work for a doctor, so patient care is a very big deal to me. I would never want to be associated with a practice that provides poor care and makes their patients feel like a hassle. I understand that things may go wrong in the office some days and we can all fall behind sometimes, but there is no excuse for how things have repeatedly been going wrong at my appointments.
When I was sick and calling the office asking if the medications given to me from urgent care were okay, they made me feel like I was a complete airhead. I've never been pregnant, I am nervous and new to this all, I like reassurance sometimes. Especially when I was seeing a lot of spots for a few days and my vision was getting blurry, the medical assistants would not relay a message to the doctor, they told me I needed to "eat more meat".
The ultrasound tech here, which I was told there was only one, is the most unpleasant person I have come across in a doctors office, ever. She looks as though she hates her job, and acts as though she does, too.
I thought that I was possibly over exaggerating on the care provided in this office, until my significant other pointed it out without me even mentioning anything to him. I can be quite the critic at times, but when he points something out before me, then I know it's bad.
I reached out to the office administrator, Ione, who was quick to reply through email. But after I expressed my concerns to her, I have yet to hear back. This was two weeks ago. I have emailed her again asking if she acknowledged my previous email about the concerns, no reply. I also called the office and spoke to a receptionists (possibly a Rochelle), asking if Ione was available. She stated she was at the office but wasn't sure for how much longer and that she could relay a message to her for me. Still no response after I asked for the message to be given to the administrator.
I decided to seek a new doctor, and cancel all future appointments. When I cancelled my appointments they had no worry about it. No worry that I was 5 months pregnant and cancelling all my appointments and not wanting to reschedule. Most offices will ask for a reason, and if there is anything they can do to help resolve any issues. Nope, not this one... Go ahead and cancel your appointments, not even a "good luck" or "take care".
I am so disappointed to say the least. And I could probably go on and on, but I've gotten myself upset enough over this practice, and I need to let it go now. I just hope that any new mommy-to-be's out there can see this and hopefully get use from the review. read more