I went to Dr. Burns for a tooth extraction. I'll spare you pictures for this review…read more I was very nervous. The office offers the option for anesthesia which I gladly accepted. Every contact I had with the receptionists was amazing. They were very friendly and never made you feel like they were in a hurry and answered every question I had in a calm and enthusiastic manner. The best part of the experience was that Dr. Burns himself called me several hours later to check on me and see if I had any questions. That is great patient care!

I went to Dr. Burns for my wisdom teeth extraction. Videos were extremely helpful! Also, took the…read moretime to call and let me know of cancellations to fit my schedule.

Not an honest dentistry, I must say. I originally went to this dentistry to get specific work done…read more After a bull story about how you have to get scaling and cleaning done - you end up waiting over a month to get the real work done. This is so the dentistry can pump you and the insurance company for as much money as possible. It's the name of the game in health care today and everyone knows it. Another thing they do is tell you that insurance will cover things that will not be covered. They are completely misleading with a waiver form and they know this. Dr. Church plays that game with patients. He never really fixed the problem I first came in for. So, three visits later and I am still waiting in line to get work done. This is a great example of why the health care system in America is broken. It's all about maximin cash. It's NOT about the patent. So, don't let them push scaling and polishing and all kinds of other routine garbage on you. They gave me a cock and bull story about how scaling will prevent inflection when we do the actual work you wanted, etc. Dr. Church is a bit of a con man if you ask me. He pushes treatment that you may not need. He knows this, but of course will never admit it. Reputable dentists in foreign countries never do this to you!!!

Dental Service is good, CUSTOMER SERVICE is eh. :-( I've been coming to this dental office for…read moreabout 15 years. While my hygienist and Dr. Church are both excellent--professional, kind, and thorough--the front office staff is consistently rude. Their demeanor is very curt and dismissive, which has left me feeling unwelcome and undervalued as a patient. It was not always this way. Their unprofessionalism makes for an unpleasant experience. I recently referred my elderly mother to this office, our experience with front staff was once again less than desirable - very disappointing. A dental practice should provide great care AND excellent customer service, but the front desk is failing in that regard. I hope management takes steps to improve this. I do wonder if they would allow their front staff to be this unprofessional if they were located in Carmel or Geist.

I am a big fan of Dr. Cope's work. He is a very talented doctor. I was a patient of this practice…read morefor over 15 years. When my wife's medical issues caught up with us financially, she lost her career and bankruptcy took our house and we were upside down when Doc saw it fitting to sue me over a $60 delinquency. Unfortunately medical professionals are not required to care about us as people. But I give a good rating to the practice because the dental work is top notch. Just know that if you have the potential to struggle financially, this is not the dentist for you.