I am all about being on time. Today there was a crash on the way so that did slow us down…read more We were turned away from our appointment an was told there's a10min window. We were standing at the desk at 10:11. Back in the car by 10:12. I was so dang mad!! To avoid showing my butt to the one person waiting. I just decided I will take my money elsewhere.. when people ask for an eye doctor, I will advise to stay away from this place. Don't go if you think you're gonna be running late. You are wasting you gas. Definitely not gonna be back. Janice Box

This wholesome appearing optometrist office and its accompanying website is actually owned by…read moreprivate equity firm, AEG. You may google them and repute is less than stellar. How does that effect us? They have a proprietary scheduling system fraught with failures (it too bubbling with complaints) Do not use their Fulghum website for scheduling or zocdoc. System double books, has no triage capability to determine complexity beyond 10 min assigned. Staff is versed in passification though no compensation for the time off you arranged, transportation et al. Please call directly. Talk with a person for appt., get a name and title. If in person, appt card. If phone, get an email confirmation with that name and title before leaving or hanging up respectively. Staff change. You still have risk of rescheduling showing up or more than one email change appt, but perhaps it can be lessened? No attestation as to the doc. He works south fl and Jax. No matter, affabilty and ability are of no use if he is not available.

Great experience at Advanced Eye Care and Optical! I was out of town and lost a contact. They…read morehelped me find a contact in my prescription and made ordering a new box easy. Great service amd super friendly staff!

As a patient here for the past 3 + years, I've really enjoyed not only the convenience of this…read morelocation, but the staff the most! My annual appointments are professional and always executed in a timely manner. I came in once (not scheduled) for professional advice about a reoccurring stye I kept getting in the same spot, and advanced eye care took me right in. I was given a price friendly eye lid cleanser to help with my stye, as well as info on where I can buy the wash + drops if I run out and cannot make it back in to get more. Ever since I started using the eyelid spray, I've not had any styes since! Before nothing was working: hot compress, wearing glasses only with no eye makeup, eye drops, etc, I tried all the self help ways I could google and nothing worked. As a dry eye, contact wearing patient, I'm always looking for helpful ways in which I can get relief. Advanced eye care always takes great care of me, and the entire staff is such a pleasure to visit with each time.

Dr. Ellen Rogers Wagner is my eye doctor and provides excellent, quality care of my vision. Ellen…read moreis very professional, personable, and a friend who I trust with my eyesight and have been coming to Riverside for umpteen years and still will as long as Ellen is still practicing. I got some cool looking SHAQ distance eyeglasses and a nice pair of reading eyeglasses including good solid cases to protect them. In addition, I got the low-cost insurance for both pair of eyeglasses as it is peace of mind. A couple of times I needed some serious frames adjustments and new nose pieces that turned green. Insurance covered everything. The folks in the eyeglass area sure helped me a lot especially with feedback on the eyeglasses! And the preliminary eye screening before Ellen was superb, too! I hope the pictures on the wall in the waiting area and the fish aquarium return because they gave me (TOJ) Tingles of Joy seeing people with their pets and beautiful, brightly colored fish swimming. Completely Satisfied. No issues or barriers. Thank you, MyEyeDr.

Their optician services have been useless. I was told they would change lens in my current frame…read more After a week I was asked to return to office so they can trace my frames. Then told they couldn't do it. Wasted my time.

My 8-year-old daughter had an emergency after my toddler accidentally poked her in the eye and…read moreended up scratching her cornea pretty badly (we only found out later). She was screaming and panicking. She's normally a very calm child, so when she reacts like that, I know it's serious. Long story long, since this office was very close by, I rushed over because in an eye emergency, an actual eye doctor--with the proper tools and machines--is much more effective than a general ER. By the time I got there, it had been almost 30 minutes and she still couldn't open her eye or see, so I rushed inside. They were closing in 5 minutes, which I understood, but the very first thing the receptionist said was, "We're closing." I quickly explained that my daughter was crying in the car, couldn't open her eye at all, and I was extremely worried something serious had happened. I told her I was willing to pay anything for a quick consult. She politely said she would check with the doctor. She came back shortly after and said the doctor was set to leave soon, and couldn't see us since they were closing, that we should go to the hospital. I completely understand having closing hours, but when you're a specialist, and you hear that a child has an injury directly related to your field, you would expect at minimum a brief look, a quick assessment, or even some reassurance. Instead, they didn't even step out to see my child or offer guidance. They simply didn't care. For a practice that presents itself as a medical office, refusing to even glance at a pediatric eye emergency is incredibly disappointing. It's like a lifeguard who's off duty--seeing someone struggling in the water--and choosing to walk away. Of course you can do it, but is it the right thing to do? Even if you can't perform a full evaluation, basic human and professional duty would tell you to at least check if the situation is dangerous. I would never spend my money here with doctors that could care less under an emergency. I would not recommend them to anyone either. Maybe in the future the can do better. We did go to the hospital, they rushed us in, and then we followed up with a caring clinic (ponte vedra eye associates) the next day with a specialist that didn't even see kids but still saw her (God bless her) as the pediatric specialist downtown only had availability in a few days.

This is by far the best vision center in Jacksonville. I've been several times, the staff is some…read moreof the nicest people I ever met. The pricing is affordable and the appointment is fast.

Great care. My son and I eye exam was very thorough. Dr. Photo chick was patient kind and really…read moretook his time examining our eyes. I was looking for a Dr. that didn't rush and and I came across this office and the reviews stood up! I am so happy I went and I will be going back for future needs. The care was awesome, staff was friendly, Doctor was patient and listened to all my concerns!

Dr. Potochick gives thorough eye exams in beautiful surroundings using the latest technology…read more Helpful friendly staff make the complete process a pleasure.

What a beautiful optical office located here in the St. John's County area! Just minutes away from…read moreDurbin Pavilion. Not a far drive from home, 5 minutes from me (a big plus especially if your eyes are dilated like mine right now. lol. Thank goodness my husband came with me today). Love Dr. Diane Kapadia. Oh she is kind, thorough and personable. I felt very comfortable with her the first day I met her 14 years ago. Looking forward to picking up my new prescription sunglasses I picked out today (with the help from a nice lady). Thank you for a great appointment experience! See you next year for my eye exam. Highly recommend yes! Beautiful as you step inside. Nice and open as they just renovated. Staff are all super nice and welcoming!

Horrible customer service. They try to take advantage of the customer by charging unnecessary bogus…read morefees and up charging on glasses. Don't go there!

Had a great experience at Vue Optical today . staff is very warm and professional. The choices in…read moreeyewear are exceptional!

For starters, Vue Optical describes itself as a boutique eyeglass shop with independent designer…read moreframes. That's a bait & switch. Few top designer lines, and those they list on their website - like SALT. - they have in barely a handful of styles. They also use some funky lab, and first filled my RX (from an ophthalmology office in town ranked on the "Top Doctor" annual list) - without my approval, I'm all about brands - with some no-name label that was awful. Vue said they couldn't offer Zeiss lenses, the very best. And then when we agreed to try Hoya (or was that Shamir?), it was done by the same lab! With the $1k "office" progressive eyeglasses I bought from them last year, I should be able to see clearly from 12 inches to about 20 feet. Make that 8 ft, barely. And I get headaches and sleepy trying to read closeup for more than 30 minutes. Plus, super frustrating on top of that, the AR anti-reflective coating is obviously of such cheap quality that it's almost impossible to get rid of the smudges - even with those special eyeglass cloth wipes or washing with dishwasher soap. The shop is pretty, and the 2 saleswomen are lovely. The woman who sold me the frames and lenses sent my eyeglasses back to the lab 2x to "fix" them. I accepted them finally because it was embarrassing, and despite her politeness and seeming patience, I felt like a nuisance and flake. I greatly regret not being more assertive and demanding a refund. I'm 67, and have worn progressive eyeglasses 30+ years. I've bought in my former towns - NYC, Philly, SF, LA. And I've never ever ever had a problem, much less this maddening experience. Ok, I've got to stop. I'm getting sleepy from typing close-up. I'm giving 2 stars for the pretty shop and nice saleswomen. And I don't like to totally slam a business. But I'm certainly not coming back here.

I had an object lodged in my eye and was in considerable pain. After being turned away by the other…read moretwo ophthalmologists in Riverside this morning ( Appointments required for emergencies I guess), I showed up at Levenson Eye associates without an appointment or advance call and was seen immediately! Dr. Schmidt and his staff very calmly and efficiently removed the pain and the object from my eye. Outstanding Service ! Very rare these days.

Management Dysfunction between the Call Center and the Records Department. The Records Department…read moreFAILED to return my call for two weeks. The Call Center Supervisor FAILED to LISTEN to "MY SITUATION" for CORRECTIVE ACTION. This is a Case Book example of Management Dysfunction. The Supervisor went home, after telling me to call back. A member of her staff, left me on hold, and he went home on Friday as well. A Recording came on telling me to call back on normal Business hours. Requested a meeting with Dr Levenson and the Administrator. Dr, Juan P. Gray, Management Consultant and Patient.

Ayden is the best! so professional and sweet. she deserves a raise!! Always going above and beyond…read more very good at listening for needs & hearing what is actually being said. I'd say more proactive mindset than reactive.

I had the most pleasant experience here. Every person that I worked with before/during/after my…read moreappointment was so kind and really took the time to explain everything. Dr. Sutton and his team are the best! I will continue to go here and suggest this location to anyone who is looking.

Costal Vision saved me! First of all they worked me…read moreyesterday. I was agony with something under my eyelid. Janelle was wonderful and found and removed the culprit. Dr. Marks was also great! She came in and rechecked my eye throughly. These professionals were great! I recommend them highly. Thank you Coastal Vision!

Very pleased with the doctors and staff. They have doctors for routine visits and specialists for…read moreout of the ordinary issues and surgery. Always a very pleasant greeting from Edwin.