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Recommended Reviews - Jax Tyres
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1 year ago
I recently took my car in for a service and was shocked to find an unapproved wheel alignment fee on my bill. This charge was applied without any prior consultation or quote, which is completely unacceptable. To make matters worse, they replaced the wrong tyre. Despite one of my tyres clearly having damage, they instead removed a near-new tyre. It's unbelievable that such a basic error could occur. My experience was incredibly frustrating. I strongly advise anyone to take their car elsewhere. The only reason they're receiving one star is because they eventually rectified the issue almost a week later. This rectification only happened after I pointed out that the DOT number on the tyre they mistakenly removed matched my car's records, proving it was indeed the wrong one. While the issue was ultimately fixed, the initial incompetence and lack of communication made for a very poor customer experience. *Edit* Customer service is even more incompetent than the workers! They wonder why I drove away when my tyre was leaking, but they had worked on it and pumped up every tyre to 44 PSI i thought that would be obvious... They tried to blame me when I didn't have a car all weekend and was emailing them on days off, so why would I email them My 6 forms of definitive proof is: * TPMS System Data: Recordings from my TPMS system both before and after the service clearly show discrepancies. * Rim Guard: The rim guard on the new wheel has been removed. * Witness Account: An employee from Bob Jane T-Mart can corroborate my account. * Video Evidence: I possess video footage from Jax Tyres Bowen Hills. * Physical Evidence: There is lubricant spray visible on the front left wheel, and the tyre still has its original DOT number (5224) and rubber nibs intact. * Metadata-Rich Photos: I have a series of photos with metadata that precisely align before and after the service, demonstrating the timeline of events. read more
4 years ago
This was my first visit to Jax to buy tyres for my Tiguan Wolfsburg R-Line and I was very impressed. Previously a customer of Bridgestone and Beaurepaires tyre retailers, I decided to try Jax after my eldest son purchased some new wheels from them. So, off I went to spend over $2K on new tyres and it was a very exact, well-managed and professional experience from the quote to the installation (no wheel nicks). And the new Pirelli Scorpion Verdes look sensational. I look forward to returning for tyre maintenance as the Pirellis wear in, and highly recommend Jax at Mitchelton if you live around the Western suburbs. It's where the rubber meets the road! read more
5 years ago
On the 17th March 2021 I went in to get the aircon gas done as it was on special. I told them that I am unaware of the condition of the system, so if we can vacuum test it and if ok to gas it up. after waiting an hour and a bit (I presume for the vac test), I hear a screeching noise. The mechanic comes out telling me my compressor is done and needs replacing. I say thanks for the diagnosis but I'll check the AC clutch myself at home. Not much more than some surface rust on the clutch I deemed it ok. I run the AC to after 20 seconds all the pipes start vibrating so intensely and snapping two clips holding the pipe past the Receiver Drier. At this point the clutch also starts slipping. Heading around to turn the car off I'm to late as a huge cloud of gas rushes out of the system past an O-ring I presume, one major from the condenser inlet and one from the pump itself. Car turned off and gas still hissing out for 3 min. Taking my car to a family member who is in refrigeration. He puts gauges on to find the low side over 150psi. This is a massive over charge causing my system to fail. We recovered the over charge to where the system stopped rattling and it works as expected. unfortunately I now have a noticeable leak where the system was compromised due to the over pressure. This had to be pulled due to it leaking to the atmosphere. Before this released the gas the first time the psi must have been well over 200 psi!!! I called up JAX to explain what had happened and what we had done to come to that conclusion. I was then answered by the receptionist who I had dealt with on the day I took my car in. His answer was "Nah mate impossible, there's no way we over charged it". I said I have a picture of the gauges proving that the system was over charged. His answer is " nah mate we have an automatic machine so its impossible". I said you still have to input the parameters into the machine so it knows what to do. He said "nah mate its all automated there's no way we had anything to do with it" This guy then heavily frustrated at me starts picking at if I am a mechanic, to which I am. saying "well why don't ya just do it yourself then, or if your family member is a fridge guy why didn't he do it?" Simple answer we we don't have the gas. during this discussion he continues to tell me that it is IMPOSSIBLE to over gas a air con system. Like I'm some gullible individual that knows nothing about what I am talking about. I asked him if we was able to go to his machine to confirm the settings that were dialed in for my vehicle. " Nah mate just bring it in and we will have a look". This man was so condescending towards me it was almost unbelievable. First of all yes, one thousand times yes you can over charge the AC system. Second is that there is no way you will ever touch my car again. If that is the face of the business, how you talk to customers and make them feel as they are wrong, how insulting and defensive you become when spoken to about an issue that has happened. Lucky for me I know a thing or two. Not to mention the mechanic claiming my compressor is done. Thirdly I was waiting for my car to finish, I spoke to the guy saying what rims do you have in stock that will fit mine. I would of been happy to wait for a full change over balance with a wheel alignment on top. I could have even easily been talked into new tread as well for an upcoming trip for 3 months I have planned. He just answers me with a chuckle and blows me off. Well safe to say what I thought to that response. And lastly, in my line of work I get a high amount of people who ask me to provide inputs to good workshops in the area for service and work. I will now have my first place to not recommend. read more
I look forward to having to service the car about as much as I look forward to watching a football match, playing lawn bowls or cleaning the toilet. Suffice to say, it's really not a favoured task, but as sure as death and taxes, it's part of the task of Responsible Adulting and taking care of your car. Thankfully, the crew at Jax Tyres Mitchelton make the process incredibly painless. You drop your car off at your designated time (they're on site from about 8am) and within a few hours you're paying them for giving your car it's equivalent to a yearly medical and on your way. It's also a short walk to the train station to be on your way to work. Bonus points to these guys for also being okay with us supplying our own parts for the vehicle. Two thumbs up! read more
7 years ago
One person friendly, the other not! Free Inspection report is verbal and not on paper...keep a pen handy if you want to remember it. Invoice not clear as per Jaxx advertising ie. confusing. Have a calculator handy as well. Pity the old folks reading it. Opinion- Try elsewhere. read more
9 years ago
Amazing service from start to finish staff were friendly, booking in was easy and flexible and as an added extra they shined up my wheels all over! Recommend Jax Mitchelton to all. Very happy customer read more
More info about Jax Tyres
522 Samford Rd
Mitchelton Queensland 4053
Australia
Mitchelton
Directions
(07) 3855 8322
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http://www.jaxquickfit.com.au
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Does Jax Tyres have free WiFi?
Yes, Jax Tyres has free WiFi.
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