I'm going to post my review in 2 parts - first the logistics and then the actual pickup…read more Logistics - McKensey is amazing. Very personable, very intelligent and easy to communicate with. I didn't have to explain a si vile thing to him. He got it! Also he is very good at collecting the information for the car and I appreciated how patient he was with me. Excellent customer service and has all the info he needs and if he doesn't, he is very polite about putting you on hold. All in all, an excellent and easy process.

My husband called Richmond Pick-n-Pull to get a quote on his car. The guy asked some questions but…read morewe were shocked to see the offer amount be so low. When speaking with family members, we were told the online offer asked more questions and we should try there. We waited a week and proceeded to do the online car purchase offer and got a higher rate. I was not pleased with the person on the phone only asking 3 questions and low balling us. Thankfully we weren't desperate enough to accept the offer that was $150 less. We scheduled a pick up and the pick up process was smooth and the tow driver was friendly.

I'll be honest I've lived in the area forever and this is always my last resort yet most reliable…read more Located off San pablo ave near Las montañas is this hole in the wall business on the corner. Every time I've been desperate and searching for a part to get my car moving they always had the part in stock while autozone or O'Reilly needs days to receive the parts. Kinda small parking area but there's never too many people there. In and out as we would all prefer in this type of establishment amirite?? Pretty knowledgeable staff, friendly enough and you'll almost always leave knowing your project is 1 step closer to being done. Gotta love small businesses like this

THIS is an auto parts store. Not the places you see on TV and in every city. This place has…read moreeverything. I was referred here by an employee of a chain store you see in every city. I will now shop Here first. That guy was right. I was standing in the wrong store with a red orange sign this morning and I sensed it - and he confirmed it. I had excellent customer service today at the location in San Pablo. Thank you for all you do.

The good thing the guys are nice. They are good and polite a little bit of a problem, but it may be…read morea big problem. They don't know about cars as much as I thought I need a hose for the power steering obviously I don't know the part even though I explained, but they don't have any idea what part is that? I know I should know the name of the part but hey, I'm just a customer.

If you are female, they will waste your time. I arrived at…read morethis store 10 minutes before they closed. I wanted one thing - a bulb for my headlight and the experience was so frustrating. I walked in, wanting to spend $60 plus dollars for the double pack. I went to where they were and saw a bunch of cards. This was the higher cost in the brand, so they weren't on the floor. I took the paper to the counter and the guy checking me out said that they didn't have it. The didn't carry it in the store. the papers had the words "Take this to the counter to get it." So I take the sign up to the front and the guy tells me that they are out of stock on the bulb. I'm confused, because I thought that they had it in stock but didn't want it stolen. Then he proceeded to tell me that they didn't have it in stock. He scanned it and then claimed not to have it. Later he scanned again and Voila they had it. He reminded me that they were closed and I wanted to say, "If you would have given me the bulb when I asked for it, this transaction would be over. I wanted them to be like the other store that sold me the bulbs and kept it moving. But after saying they didn't have any in the store and that the papers were there to remind them of where to put the bulbs where they are supposed to be. He suddenly had bulbs. Next, he told me that it was not as strong as my current light bulb even though on the package, it said that they are stronger, plus they cost more. These guys are playing games. Another guy in the store was high as a kite and wanted leather cleaner to cover the smell. They sure helped him, nut me, not so much. I didn't want them to have my money or anything. I need to go a place where I can actually complete my purchase without being talked down to. Do not go here!!!

S P knows great customer service. I called to ask for a Metric 10 1.0 millimeter nut and a lock…read morewasher to go with it. They didn't have it in stock when I called at 4:30 on a Monday. It was there when I arrived on Tuesday at 9am. And get this- they sold me ONE ONLY. Who does that? Why S P. !! Friendly experts. Skip those cheapo Auto parts shops you see everywhere, with people that don't know parts and you have to buy a big package or they have to order it and wait a week. Or send you to another store.

I've only come here a few times, but it's been really positive. I've walked out every time with…read moreexactly what I need, and prices are solidly where they should be. I seek out independent stores, especially automotive suppliers. In my nearly 20 years experience owning classic cars, the parts and materials you need are NOT coming from Autozone and big chains like it. SP has come through multiple times with better brands, superior quality items and attentive service since I started checking them out.

I come here for what I want and they have it. I was grateful for that. I keep forgetting about…read morethem. But each time I've gone in, they have what I need. Except for one time, the guys are quite attentive. It was also super early in the morning. So, I was greeted, got what I needed and left.

Turned me away from business because they couldn't come out and check my battery. They said only…read moretwo people working so no one could come out and help me, okay guess autozone then.

Everything.parts found easily. The service is excellent …read more I'd be recommending my friends to shop here. It's. .clean & neat..also so helpful & answered ally questions

shitty store and the same stuff and staff refused to accept…read moreunused cable Go to another location

After an oil change, the people noticed my brake lights were out and sent me here. Samuel changed…read moremy brake lights, changed my windshield wipers and showed me how to do it and explained how he could tell the bulbs were out. He also taught me about wearing gloves when changing car bulbs. Maybe y'all know about that but I didn't! It was a seamless and friendly experience. Thanks Samuel!

Came here to get a battery changed was helped by Travon. He helped me pick the battery and put it…read morein for me very quickly so nice and helpful because I'm lost with all things related to cars. Excellent service.

How should I rate an auto parts store? In the distant past, I enjoyed going to this type of store…read more Now I only go if I need something. I went on a shopping spree of sorts. I was in the market for windshield wipers and Gojo hand cleaner. They had both in stock. The pluses: Easy parking. clean store, helpful employees, reasonable pricing, and they came out and installed the wipers This all made this a 5 star auto parts experience. I will be back before I need new wipers. I use the Gojo hand cleaner to take out stains in clothes.

I had a very unprofessional experience at the O'Reilly Auto Parts store located at San Pablo, CA…read more The staff member I spoke with was rude and condescending. When I asked about gapped versus ungapped spark plugs, he was dismissive and told me not to waste his time instead of helping me understand the difference. I was able to easily find the information I needed online, which suggests a significant lack of customer service on the part of the employee.

Needed to use an OBD reader / O'Reilly VeriScan. Walked-in…read moreand was greeted right away by a kind gentleman who provided me the scanner after I gave my id as security. Came back in a he printed the results. I called earlier and my call was answered right away by a professional woman. Excellent service all around.

I want to give a shout out to the clerk Avash Guatmam, a kindly, well-mannered young gentleman who…read morewent out of his way to help me deal with some key and battery problems.