Ive been a customer of Java and co for over 10 years. I have always found the staff polite, helpful and friendly. Today I ran in quickly with my potty training toddler to use the toilet. They must be under new ownership as the abhorrent behaviour from their staff today would have never happened previously. The staff aggressively suggested there were chemicals all over the toilet and if I had it on me, it was my fault for using it. The shop was open for customers who come and go from the toilets, so why were they leaving chemicals everywhere? (It didnt smell clean enough to have had chemicals everywhere) I explained my potty training child desperately needed the toilet, an older lady started yelling that I am not a customer so im not allowed to use their toilet. Backtracking regarding the chemicals after understanding it was my daughter who used the toilet, she then proceeded to screech at me whilst im holding my toddler. I walked out as found this quite embarrassing and inappropriate infront of my child. I imagine that telling me there were dangerous chemicals all over the toilet was a form of "pay back" for using their toilet without asking. Just in case this was true, I have reported this to the HSE as very basic COSHH standards suggest cleaning chemicals to be used in a controlled way. It is an act of malpractise to leave dangerous chemicals on surfaces without correct PPE or signage in place. read more