I had an incredibly disappointing and frustrating experience at this women's center. I initially…read morecame here for help in getting pregnant, but the lack of communication and incompetence among the staff led to a costly and stressful ordeal. During my first visit, I went through numerous checkups and tests, which in hindsight, I'm not even sure were necessary. They scheduled my next appointment to flush my fallopian tube and prescribed me Clomid pills, which I was supposed to take on specific days leading up to the procedure.
However, when I arrived for my scheduled appointment, the staff informed me that I didn't have an appointment on record. This was outrageous, especially since they had prescribed me medication that needed to be taken in preparation for this specific procedure. To make matters worse, they told me the doctor had left for a delivery, so they needed to reschedule. Despite the inconvenience, I tried to be understanding and agreed to the rescheduled appointment.
When I returned for the procedure, I had already completed the medication regimen. They charged me almost $600 upfront, but after waiting, the doctor came in and asked why I hadn't shown up on the original date. After explaining the situation, the doctor decided not to proceed with the procedure because it might disrupt a potential pregnancy. She assured me that the payment would be refunded since the procedure wasn't done.
I decided to hold the payment for my next visit, but when I called to make the next appointment, I was told I'd have to pay another $60 out of pocket for the same medication. This was their mistake, yet they refused to cover the cost. Later, I received an email stating I would only be refunded around $300, not the full amount I had paid. Apparently, they charged me for an unnecessary ultrasound that wouldn't have happened if the staff had communicated properly with the doctor.
This experience has been incredibly disappointing. I've lost money and time due to their errors and lack of communication. And after going through and spending all that money, they suggested I get my husband's semen checked which he did a year ago before I even went to this place and I even told them about it. My husband and I went ahead and did another semen analysis. They told us we have to see a fertility and referred us to the fertility, my fallopian cleaning never took place but they refunded me $300 and change only instead of $600 and after promising me that I'll be refunded completely as the procedure never took place.
One more thing to add is, every time I call them, their excuse was short staffed and I'll have to wait for call back, it's very unprofessional for a business to tell a paying customer that, you take that to your manager or HR, not your paying customers. Even when I called for my refund, they took exactly 3 week for my refund. They couldn't do it earlier because their excuse is the person who handles the refunds and writes the cheque, works from home hence the delay, I couldn't believe that they would say all that to their paying customers.
The doctor was great, but the incompetence of the staff makes it impossible for me to recommend this place to anyone. Avoid this center if you value your time, money, and peace of mind.