DO NOT BRING YOUR PETS HERE, even for the low-cost walk-in vaccines: the front desk staff are…read morehorrendously rude, condescending, and have no interest in the welfare of your pets. If the veterinarians choose to employ such staff, I can't imagine that they are any better.
TLDR: a receptionist named "Ann" yelled at me, insulted my intelligence, demeaned my credentials, and then HUNG UP ON ME for simply trying to report a vaccine reaction in two of my cats after being vaccinated there. I am a medical doctor (M.D.), and this can be easily verified. I only went for vaccines; I can't imagine bringing my pets here for actual medical care and advice, considering the lack of care and extremely poor guidance shown in this situation.
FULL STORY:
Three of my young and previously healthy cats (A, W, and S) were each vaccinated here on 7/25/26 with a single non-adjuvanted FVRCP vaccine, since I don't like to mix shots on the same date. Two of the three cats (W and S) are siblings, and W and S are currently having what is *possibly* a reaction to this vaccine. Emphasis on the *POSSIBILITY,* since we can't know for sure.
S was under the weather for a couple of days and is now back to normal, but W had to go to the ER with a fever of 105.1 and remains in critical condition--he has refused to eat on his own for the past 5 days at the time of this review and still might not survive. At the ER, I got bloodwork, urinalysis, X-rays, ultrasound and administered fluids, so it was a $2k+ workup--which I gladly paid for--but with no clear answer as to why this is happening, I still might lose him. I am obviously very distraught about this.
All three of my cats are strictly indoors. The ER vets and I concluded it was *possible* that since the vaccine the cats had received at Centennial contained a *MODIFIED LIVE VIRUS*--i.e., a virus that is alive, but has been altered to make it harder to cause infection, versus a killed/dead virus, where it would be impossible to cause infection--that W and S *COULD* have developed a mild/moderate form of one of the very diseases we were vaccinating against, calicivirus. W is now showing many of the signs and symptoms of an actual calicivirus infection, with no possible environmental exposure.
Notably, A, W, and S have all been repeatedly vaccinated against FVRCP in the past with zero side effects with an adjuvanted, *KILLED VIRUS* vaccine (Elanco) by our regular vet. The shot given at Centennial (Vanguard, by Zoetis) was the first time they had ever received a non-adjuvanted, *MODIFIED LIVE VIRUS* FVRCP vaccine (I have owned W and S since birth and know their entire medical history).
Bottom line: it is completely plausible that the *modified live virus* FVRCP vaccine happens to be problematic for W and S, and not A. It is *no one's fault* this is happening. Vaccine reactions happen, and it is just bad luck.
So I simply called Centennial to report this. In no way did I blame them or accuse them. I just wanted to share the information, re-confirm which vaccine was given, and get the vaccine lot #/expiration date so I could also report this to the vaccine manufacturer so other animals could be helped (and Zoetis, by the way, was kind and professional when I did make the report).
I would have thought that, as an establishment that provides medical care for animals, Centennial would be interested to hear what had happened to my cats, and at least offer a few concerned words of sympathy. I was completely wrong.
As soon as I mentioned "vaccine reaction," the receptionist I spoke to--a RECEPTIONIST, so NOT a vet tech, and DEFINITELY not a vet--i.e., someone who is completely unqualified to make any type of medical judgment--immediately interrupted me to inisist it was "impossible" that my cats were having a vaccine reaction since I was calling about 10 days after they had been vaccinated. I tried to explain I was not referring to an immediate type I hypersensitivity allergic reaction, which, yes, would have occurred in the first 30 minutes or so. She would have realized that if she had let me continue speaking, which she didn't. She also mixed up which vaccines were given by Centennial and which at another vet, and refused to allow me to correct her, constantly talking over me. This is how the end of our conversation went:
RECEPTIONIST, condescendingly: "There is no way your cat had a vaccine reaction."
ME: "Well, I was actually reading online about..." (didn't get to finish my statement)
RECEPTIONIST, sneering: "You can read online about whatever you want!"
ME, firmly: "Ma'am, well, I'm actually also a medical doctor, so I was going to say that...." (didn't get to finish again)
RECEPTIONIST, literally gloating with sarcasm: " I LOVE THAT. HAVE YOURSELF A NICE DAY." **Hangs up phone on me**
....not sure why she was so triggered.
This place allows unqualified staff to berate clients and give out completely incorrect info. DO NOT support them. Please take your pets elsewhere!