The staff is very respectful and helpful i always get the best deals when i come in the bargains are worth every penny

Worst dispensary in AZ. Avoid this place unless the real dispensaries are closed. That's the ONLY thing this place has going for it is that it's open if you mess up and can't make it to a real place on time. The online rarely works, the place is filled with trashy people all the time. Their stock on good products is abysmal, but they have plenty of their garbage house brand. The budtenders are more interested in chatting than working, and they refuse to honor deals that the vendors themselves want. Just an absolutely horrible place. read more

I love Jars... but hate this location. Budtenders are nice but between the cramped congested tiny parking lot and their lacking selection I've started shopping at curaleaf, and other further away locations of jars. It's really sad to see this location suffer so much because of bad management and product ordering. Seriously worst selection of any jars I have ever shopped at. Never have a quality indicas at this location. read more

Absolutely fucking miserable there's 32 people in line 300 staff members and you have 3 on register FIGURE IT THE F*** OUTTTTT no reason for that many people and only 3 on register Absolutely hateeeeee coming here the moment I find another dispo with deals I'm gone read more

I've been here hundreds of times. I was turned down tonight at midnight 4/26/26 by the bodyguard and the middle aged male worker with glasses because "we don't accept drivers permits" which doesn't make sense I've been here with my permit plenty and I mean plenty of times. Now suddenly you don't take permits and only drivers licenses and passports according to the man that turned me away? I have a disability that's prevented me from driving on my own safely so I usually renew my permit yearly for identification reasons. And jars has taken it every single time no problem except for tonight. They also told me it was expired even though it expires in 2027. Very disappointing and i feel like that's some bs because since when does jars not take a flipped drivers permit? read more

Absolutely awful customer service, and didn't honor a deal listed online. Avoid this location if any of this matters to you.

i do love jars for their deals and their nice budtenders but man, they take their sweet time. they just yap and yap. even the employees just yapping. long line everytime and slow employees. please hire more people. especially during the night. read more

Pathetic customer service and even worse management, not to mention beyond understaffed. Nonsensical business practices with customer satisfaction being the least of their concerns. The only reason you should spend money here is if the special of the day benefits your wallet, otherwise avoid this place bc they don't give a fuck about you and yours! read more

Great service and lots of options for anything you might be shopping for. The staff member I worked with had a great recommendation for something new and then I stocked up on some old favorite products. Prices are very reasonable and I was in and out quick. read more

The staff are amazing. The last 3 purchase of OZ pre- rolls 14g 2/$50 Purple Starfruit, Pomegranate, and Kingman Kush are all horrible. Could not hit in a bong, pipe, or any form. Powder consistency. We love Jars but that is a lot of product unable to smoke. It has been alarming since Jars is my only place. The vendor should know. I wish I would have purchased something else. read more

Place an order online and they make you wait outside get inside and they help people who walk in before they help the online orders the people who work behind the counter dance around and act like they're cute while people are sitting around waiting for them to help them it's frustrating and it's loud read more

I have been to this location a few times and usually the customer service is good, but today was the worst experience I have had at any dispensary. I had a confirmation email for both submitting the order and an email itself saying my order is ready. I showed the lady at the door both emails AND the text message that said my order was ready and she refused to let me in and I physically showed her the phone. She was very rude about the whole thing and demanded I wait in line outside the building because I didn't have an order even though I did, but I couldn't because I had a personal matter to attend to. Like I said I have been here and it's been good, but it's so frustrating I had everything I needed to get in and waited my turn among the group of people there just to be treated like that and her not able to understand the information HER COMPANY sends is embarrassing. MY EMAIL LITERALLY SAID IT IS READY AND I SHOWED HER MY PHONE WITH EMAIL. Prices are good but man that customer service experience was disheartening read more

Don't want this to reflect too much on the review of the place. I simply did not go because of mixed service reviews on the place. neither trending up or down. I'm just a person like anyone else who spends good money in an establishment and wants consistent good service. I decided to return to my regular dispensary where I'm registered at already and has given me good service for years. read more

prices here are bad. service is great and bad! Some of the people in here are not people person and don't know how to make a sale. I'll just walk out. A lady threw her arms up because she offended? Maybe learn to make a sell or Learn a thing or two about product? Perhaps people will buy from you. I ain't coming here until everyone knows what they are doing and make better deals! cheerio read more

DONT GO! DONT GO! DON'T GO! It's not going to be OPEN the hours online are WRONG!!!! THEY JUST MIGHT NOT BE OPEN ALTHOUGH THEIR HOURS ONLINE SAYS OPEN! One of those kind of businesses don't care about their customers time gas or money!!! I am so peed. I drove all the way to EL Mirage (Tue eve)because this place JARS says online they are OPEN until 11:45pm. I got there at 10:30p and they were CLOSED!!! WHY DONT YOU JUST CHANGE YOUR HOURS ONLINE!!! Some workers were actually exiting the place as me and another car that pulled up sat in the parking lot in bewilderment on why they are closed when the hours say open. The works were nice and said they have tried to tell the owner but NOTHING a has been done. So many people show up and it's closed. To make matters worst I wasn't the only one another car pulled up next to me and we were just dumb founded. As the place was CLOSED whe. It says Open...This makes NO sense. Simply just changing the operating hours online would save us all the headache. Everyone isn't RICH like you Mr/Ms owner have some compassion and care about our time and the hard earned money we work hard for. We are trying to share our hard earned money with your company. Drove out unnecessary gas and wasted my time! This is how you do your NEW customers ,guess you got to much money don't need mine! Why are people so cold hearted these days? Please change the online hours to reflect the actual hours you are open. I hope not many more get duked, but according to the workers the Owner won't do anything about the so DONT GO!!!! read more

Rotten egg smell and taste I really don't recommend this place anymore. I just moved to Surprise less than a year ago and I thought Jars was going to be my dispensary, but it's not anymore. Not because my pen smelled and tasted like rotten eggs, but because I tried to exchange it for a different brand. I was told that I can only exchange it for another Stiiizy, but why would I ever be okay with doing that? I don't trust that their products are safe, and I have an autoimmune disorder so if I get sick that could spell very, very serious health consequences for me. I was told that because the battery itself is fine, they can't refund or let me get a different brand. But I guess rancid oil is fine right? The employee tried to tell me that it was just an issue of my flavor preference, which is funny because even as I told him that I've used the same exact flavor from the same exact brand 3 times, he stuck to his story. A flavor preference!! Of course nobody wants to taste rotten eggs. I even told him that it was making myself and others gag, nope. Gotta get a stiiizy. I was prepared to pay for a different, better brand. I wanted to go back to Timeless Vapes, but nope, battery is fine, so it's okay to make customers feel sick. Even the high from the pen feels waaaay off. I reached out to Stiiizy, hopefully they're of some help. Jars certainly wasn't helpful at all, and unless it's for a refund on my rotting pen, I won't be returning. read more

I have been a loyal customer for 4+ years. I made an online order and went in to pick it up, when I got there the express line had 6 people in it so I waited for about 10-15 minutes and when it got to my turn the guy goes "your order isn't ready, you're gonna have to wait in the other line now or come back when you get a confirmation number." There was only one person in line behind me that just showed up. They could have grabbed the two items and been on my way. I said I've never had this problem before and I come here VERY often. Didn't even think twice. I placed the order an hour in advance. This location lost a loyal customer today. Laziness is taking over the world! Shame on you. read more

Place doesn't know how to manage a line. I just watched a customer get mad because they made him wait while some other customer waited for their friend to show up with cash. I was out before they got helped but it was a long time. Always seems to be issues at this location read more

So slow ... multiple workers standing around while multiple people stand in line........ again pass it to the customer instead of taking responsibility as a company and doing bett read more