I cannot recommend this dealership based on the unprofessional conduct of the management team. The primary issue stems from a significant lack of communication and basic professionalism from the manager, Mark. Throughout our interaction, he was unable to communicate clearly or maintain a professional demeanor, even failing to make eye contact during our conversation. Effective leadership is essential to a positive car-buying experience, and unfortunately, the management here does not meet those standards. If you are looking for a transparent and respectful environment to purchase a vehicle, I would suggest looking elsewhere. read more

Jarett needs to remove the Quick Lane Express signs, no way a oil change should take over an hour and a half, bullshit!

I just had my vehicle there for insurance body work , the fixed the damage and even polished my front headlights. The headlights were above and beyond what they were supposed to fix. I would recommend the body shop. read more

I've purchased 4 vehicles from this dealership over the years and have had good service up to now. I took my 2014 Escape in the other day for oil change and tire rotation, 2 hours and 15 minutes later I see it sitting in the ready to go line and never was contacted that it was finished. The service staff has no personality and and seemed like they didn't even want to be there. This is the second time I've had problems with them which the first time I figured it was a fluke. I'm done with this dealership. read more

George is a great salesman to deal with, definitely no pressure and games. This is what car purchasing should be like. So glad that we came here, happy campers again. Thank you. read more

Great service! Scott keeps me up-to-date on the progress of my service work and Devin always lets me know exactly what they're looking into. Plus my car is always ready when they say it will be. read more

Had previous bad experiences here but got some extra codes that Aamco couldn't diagnose. I have extended warranty but they charged me anyway, did nothing and lied about the reason blaming it on Aamco and didn't perform my requested repairs. Turns out they didn't want to diagnose it and cleared the codes. Ford service is poor but they are something special. It's time Veterans to give up on Ford I'm not sure anymore if it's incompetence, they may just hate us read more

Body shop fixed my car in a timely manner. Highly recommend, looks brand new !!! They will work with you every step of the way and make dealing with the insurance no hassle at all on your end read more

this dealership is horrible, I will never suggest anyone to come here for anything and I definitely will never come back. I bought a f250 from them and within 12 hours of owning the vehicle there was a grocery list of problems with the truck, then reached out to them and explained my concerns they set a date 2 weeks out then when I drop the truck off to them and explain the issues again they tell me they can't put me in a loaner vehicle and put my job at risk because of the incompetence of their service department on top of it all I had to wait for 2 hours for someone from this dealership to pick me up and drop me off at my house, to make matters worse they said they wouldn't be able to fix it today and it could take weeks for me to receive my truck back. worst service and dealership I have ever received. read more

Had an appointment for the 150k mile service to see if any belts, hoses, or filters needed to be changed. Instead they changed my oil and stripped the screw though it was fine when I went in, which cost me as they couldn't put the oil plug back in. They broke some interior trim as I found that on the ground inside the drivers side. They messed with the passenger mirror which was installed upside down but did not put it back. The very worst, when I left the low oil pressure light came on which had never come on before and my friend noted that they didn't plug the hose in the engine back in so my car was running really loud (he hooked that back up). The filters are still super dirty and I'm pretty sure I'm burning oil now cause of what they did. read more

My wife and I stopped by to see if they happened to have any Broncos on their lot. To our surprise, they actually had one, and it was a 2 door! The receptionist was very nice and introduced us to Justin in sales. We explained we were just looking and curious about the Bronco. He was very understanding and did not push a sale at any point during our interaction. Justin let us take the Bronco for a short test drive and further explained some of the features that this specific trim had. We got back to the dealership, walked around the vehicle for a bit and then he asked what we wanted to see next. This blew my mind. There was not one moment that I felt like I was expected to buy something. It really felt like an old friend that was showing off some vehicles. We ended up deciding to test driving the Explorer. Just like the Bronco, my wife and I were both very impressed. This time once we returned to the dealership, we asked Justin to run some numbers on the Bronco. He did so quickly and was able to provide a very competitive price. At that point we shook hands and left the dealership. After a few hours and some research, we decided to go back to the dealership and make the purchase. Justin and the rest of the team were very professional, kind, and helpful throughout the buying process. Once the sale was complete, Justin went over all the features in the vehicle with us and answered all our questions. I highly recommend this location and although I'm certain the other sales reps are just as helpful, ask for Justin. He sets the standard for customer service. read more

Jarrett Ford - Car Dealers Near Me - Dade City, Florida

1. It took 2 and a half hours to do an oil change Seriously!!??? All I get is "we got behind-sorry "!!! 2. Quote for oil change and tire rotation was $64 plus tax. I added recommended lug nuts for $23. Total of bill was over $100. I asked for military discount and was told already discounted and can't stack them. So if everyone gets the "discounted rate" what's the advertised military discount ? Just a lie? 3. Then start with dirty air cleaner leaking seal lights swollen and can't get socket on them and they break when trying to get them off. 4. I'm sick of the BS and will NOT be coming back to your business. 5. Not the first time you have done this to me but it is the last time. read more

Took my truck there to have the fuel pump serviced Was told I needed a new alternator along with relocating the fuse for the fuel pump $1400 total When I went to pay cash they told me they didn't have $60 to make change so I would have to figure it out. Vehicle ran three days and same problem Had it towed in a second time now they can't evaluate the vehicle unless I pay $300 to have the battery replaced because it tests . So I'm having to drive down and replace the battery before they can start to evaluate what's going on with the fuel pump! Save your self a lot of money and time by taking your vehicle to a place that has the equipment and trained staff to evaluate your vehicle without guessing or replacing everything on the vehicle to resolve a problem read more

Service Dept.: I had a hard time finding a Ford dealer to service my truck under warranty in a timely manner. I ended up talking to Jarrett and they took really good care of me. At the time (March 2023) they were about 7 days out with their mechanic for Powertrain issues. I made the appointment and took my truck in at the scheduled time. I didn't have any issues. They finished the work the same day, read more

I recently purchased a 2024 Ford Edge from Jarrett Ford Dade City. Willard Love was my salesman and he was very interested in helping me with my purchase with working with my budget. We came to a great price. He is sincere and fun to work with. Ask for Willard, Margaret read more

This review is purely for the service department. The communication is absolutely nonexistent. They send a text claiming that you can text or call that number but even if you don't they will keep you updated. I called the day before my car was due to be ready just to find out they need another three days. After the three days they said they needed another week. I only found this out by calling. They don't bother telling you unless you ask. Good luck getting through! They will transfer you 3 different times and put you on hold for at least 20 minutes before you can speak to someone. Embarrassing customer service from a "reputable" company. read more

I went to Jerrett Ford in Dade City to look at the Ford Explorer. I was greeted by two salesmen Ray and Randy. They had exactly what I was looking for on the lot so I took it for a test drive. Well, now I own a 2022 Ford Explorer and it looks great. They were very helpful and I felt very comfortable dealing with them. I took the car back to have the paint protection put on it and Randy Neiswender was very accommodating and helpful. The sales end was great, and I hope the service department at Jarrett Ford is just as accommodating. read more

Took my truck in a few weeks ago and was told the cluster in the dash was going bad... cost $950. After replacing the battery they said was bad and paying for the "Works" to get the oil and fluids changed as well and the tires rotated, out the door for almost $1300. Realized after a day or so, the sticker on the windshield hadn't been updated so the hubby checked to make sure the oil filter was actually new. No big deal but then noticed that after putting the brand new (not cheap) battery in, they didn't bother to clean the crud off the terminals. Best part? This morning the truck did the same thing it did prior to bringing it in the first time............ They'll see me in 4 days to tell me why! Nope, not real happy read more

We absolutely had the greatest experience with Randy Neiswender as our salesperson today! By far the easiest and quickest car buying experience ever! Super nice and courteous and he had my grandbaby a happy meal waiting by the time we drove the hour to get there!! If you are looking for a great place to buy a new FORD ...this is it :) Thank you for making my birthday the best! Tammy & Ray Richardson read more

We worked with Randy to buy our new car. He has not only shown his professionalism and expertise but also went above and beyond to understand our needs and ensure they were exceeded. He was always available and responsive to the many questions we had, and the deadlines we had to respect. You can truly see how knowledgeable he is and how he genuinely cares about his customers and their experience during the buying process. He made us feel comfortable about our decision and ensure this important purchase was seamless. The rest of the team we worked with was also very helpful. We are thrilled with our purchase and could not have asked for a better experience. Do yourself a favor and ask for Randy when you go to Jarrett Ford! read more

Had an awesome experience purchasing my vehicle through Jarrett Ford the whole sales team worked hard to get me the best rate possible, I highly recommend Randy Neiswender as your salesman very he is very helpful and knows what he's doing read more

We found the car we were looking for at Jarrett Ford ... Many Thanks to Mike McKenna and Robert Stevens read more

I saw a 2011 black Ford Mustang on the internet and called for an appointment to see it! We were helped by Randy Neiswender who has worked there for 40 years! We appreciated his demeanor, knowledge and patience. Although there were some rough spots in the negotiations, Randy helped us through them to reach an equitable solution! We would not hesitate to recommend Randy to friends and family read more

Terrible service department. The few times I've been there I walk inside and literally stand there for awhile before someone even acknowledges me. A few months back I brought my car In for an oil change informed the person that my fan seemed to be working extra hard and extra long. They proceeded to inform me it was just the FL summer heat. I reiterated that it was different and I have had my car for years and it's never done that. Well when I went to pick my car up they didn't say anything or charge for that so I figured maybe it was the heat after all. Fast forward 3 months and my car keeps sending me overheating messages. So I take it to Parks ford where they inform me that I could have blown my engine or caused a number of other problems because I had a bad cooling fan. Awesome right?!? So I called Jarrett fords service manager and left a message to call me ASAP and it's now been almost a week and they haven't even had the decency to call me. Great management. I also wanted to mention my husband tried to get an oil change from there recently. He called while he was in his truck (a new customer) and they told him they couldn't schedule him an appointment unless he could provide his vin number!?! Now tell my why that is necessary over the phone to book an appointment?!? Needless to say he couldn't do so, so he took his business elsewhere. Burned too many times Jarrett Ford! You should also know that we are buying an expedition at Christmas and unfortunately will not be buying locally as planned. And I must say I enjoy having the car cleaned after service which you also don't provide. read more

Went in February 21st to schedule crank position sensor relearn, the appointment was then set for March 9th, 2 weeks from the date of initial arrival. Which is fine, I understand that. Told me $135 for everything. I even asked again to make sure. I wrote down all the checks and services I did to make sure nothing else was causing flaws. Had a private shop also look into it; but they can't do anything because ford keeps those softwares on lock down. No problem, I understand that. Okay, I'll see you guys in two weeks to drop it off. I drop it off March 9th(Today), only for them to call me 3 hours later and tell me they need to "diagnosis it more" when I have already told them the fuel injectors, spark plugs and coil packs were all good. I even did a compression test before taking it there. They wanted $535 in total, ya no thank you. Keep your word! read more

I HAVE HAD 2 EXPERIENCES AND WILL NEVER GO BACK HAD TO HAVE MY HUSBANDS TRUCK TOWED THERE on a Sunday and after a week - they claimed that it was out of diesel and that they could not work on it til they had time to get fuel. . .at which time they had to correct their selves because both tanks were 3/4 full. - but fuel filter was dry - I told them as stated - my husband put a fuel filter on and it would not prime - the pressured fuel pump was bad and needed replacing and tech should of been able to tell it was brand new. . they do not know how to work on diesel engines. . and after a week of no progress - had to have towed to Bartow Ford - who was able to diagnose same day and with a smile. POOR SERVICE - tech and mgr do not communicate and give false info and do not have staff knowledgeable and over worked Also took my Lincoln there and had over thousand dollars work to complete tune up etc - was running bad. . . after picking it up a few weeks - started doing it again. . . took to Jim Brown Citrus who diagnosed as needing the tuneup - because they said that Ford evidently did not do the work they charged me that the wires and plugs had not been replaced. After they fixed it promptly - I have not had any problems Jarrett Ford - service is the worse - I will never go their again read more

Tire Price Guarantee SCAM ALERT !!!!!Jarrett Ford in plant city Quick Lane or better yet Quack Lane advertises a Tire Price Guarantee. Its a scam, it advertises that if you can find a better price on a tire that they guarantee to match it! Scam..Rippoff to the consumers. I had 4 Hankook tires installed at $169.00 per tire. I found a ad at Walmart for $150.00 per tire. I brought this ad in but was told they ( the scam artists)do not accept Walmart ads. It does not say that ANYWHERE in the so called price guarantee!!! They say its in the Ford website that only the employees can see but a regular guy like me can not see...then on top of all this quick lane offers a $70 rebate on this tire from Ford. I sent it in as instructed by Jarrett, but guess what that's a scam too. I received a email that ford could not verify my purchase ...WHAT!! now they want me to scan my receipt, take a picture of the tires and send it to them. They do this because they figure the average Joe will not have the time to do this or don't know how to do this. Go to Walmart or Tires Plus for your tires.. Oh on top of this I had greasy hand prints on my fenders and tire goo on the tires the lube they use to install the tires, white goo all over the tires. read more

Jarret Ford CHEAP . Hard to believe they would not honor 2 free oil changes as was on window sticker . The F 150 I wanted Jarrett Ford got from Key Scales Ford from Leesburg Fla. they would not honor 2 nd oil changes either . this is a minor thing really , not a big expense . however , I have purchased many F150 trucks and some cars there. So, I consider it very CHEAP of Jarrett Ford to treat a value customer like that over a $ 20 dollars oil changes. CHEAP , CHEAP Mervyn Tryon . Brooksville , Fl read more

Hello, I just wanted to share my experience with Jarrett Ford of Dade city... I purchased a use truck from them to use for work. A 2012 Ram truck it's in excellent shape except for two issues. Heat only worked on the passenger side and the was a vibration when braking hard. The dealership said it would take care of the issues. I purchased the vehicle and after that it went downhill, they didn't do what they said they were going to do. After waiting several hours, they said the vehicle was all fixed, asked them about the brakes and I was told they didn't see anything wrong. While driving home I noticed a multiple cracks in the radio bezel and the mechanic never told me or the service writer and the repairs where not done properly, the vibration with the brakes wasn't resolved and the heat was still not corrected. Brought it to my mechanic he took a flashlight and said here your problem with the brakes (Less than 60 sec he figured it out). I called and rescheduled to bring the truck in and explained the situation about the dash etc. I won't mention any names, but they basically said they should have had someone else look over his work. Dropped the truck off at 10 was there till 6 pm and I waited very patiently without causing any issues as the truck basically sat in the same person area (Was told they would put a different mechanic on it when I brought the truck back, they didn't) with the hood open and nothing being done. I did ask to speak with the manager explained the situation he went over and got the process moving. At the end of the day when the work was completed the issue with the heat still wasn't resolved and it was brought to the manager's attention. It was closing time, so he told me to contact them later that week. When I called, they told me they had turned it over to Mark. As soon as Mark answered he was a total wise ass and very unprofessional to say the least. Basically, told me it was my problem, and he would buy the truck back at blue book value and they did me a favor doing what they already had done. I asked to be transferred to Mr. Jarrett and Mark basically refused. I called back and left a voice mail. When Mr. Jarrett called me back; he was professional but refused to fix the issue even after I explained what had. saying it was a used truck. I Have never a a dealership not take care of an issue they said the where going to fix.. read more

I could not be happier! I was offered a fair price on my trade, and the price on my new (used) car were very competitive. From my first text to the internet department, to my last handshake with the sales manager, I was treated like a guest. I have never felt so respected and appreciated at a car dealership, and you can tell it was genuine. I drove an hour to get there, and it was worth every minute. I went there hoping to avoid the typical car sales runaround, and I was not disappointed. You don't buy a car everyday, so save yourself the aggravation and make the drive. read more

Jarrett Ford - Car Dealers Near Me - Dade City, Florida

Could not be more happy !!! My husband and I drove all the way from Pinellas Park searching for the car that we had found favorable and they had it at a really good price. Everyone here was warm and friendly and very down to earth it didn't feel like they were trying to make money out of you. The dealer ship is very clean and easy to spot. We had the pleasure of working with Rick and Kristen and they helped us out abundantly. You can tell they have been doing this for quite some time. Rick has over 10 years of experience and Kristen was just the nicest person! There were some miscommunications but the Jason and the Jarrett Ford Team worked with us and made sure we left as happy campers!! I thank God and give him all the glory for showing us our new car all the way in Dade City. We wish there was a dealership like you all down where we are we couldn't thank you all enough read more

I bought the car thinking it was great- sales department was great. However after a week of having the car I noticed stuff going wrong with it. They are awful about checking the cars before they sell them or wanting to fix them once you've bought the car. They told me I needed to wait for my warranty (thank God I bought that) to go into affect before they fixed it so they only had to pay the $100 detectable and not the full price for the part. I live an hour and a half away so with all the trips for them to not fix it I've driven 12 hours and spent all that money on gas for absolutely nothing. Awful place and don't recommend to anyone. read more

I bought a truck off the used car lot, the sales people there are great to work with, Randy and Drew helped me. Usually buying a vehicle is a hassle but not here. I had a great experience and would recommend anyone to buy here. read more

Just purchased a new 2020 Explorer from Randy Neiswender. It was a great experience and Randy was so knowledgeable. We wouldn't consider purchasing another Ford from any other dealer or salesman! read more

My sunroof was stuck open. I had an appointment for the next day to have it looked at. They called me back and asked if I could come in today and they would look at it. I wasn't there 10 minutes and someone looked at it and got it shut! Not sure I will get it fixed because of its age. So satisfied with the service I got! I will be going back there for my next service or oil Change! 10 stars to Jarrett Ford! read more

I have been working near Dade City every weekend for a few months and on my last trip the battery failed. I showed up at the door at 745am and had 3 cars ahead on me on Saturday morning. I was allowed to escape my medical clinic for a bit to see if I could get the batttery and Kala did her magic. I was out of there in 30min, new battery, system checked out and on the road again. THANKS !!! read more

Found a mustang we really liked at Jarrett Ford. Sales team seemed really nice and didn't pressure us like most dealerships do. They helped with the financing. Usually takes a while to get all paper work done the staff was friendly especially with our son. We usually don't buy from dealerships but this experience was nice. We got the car we wanted and the service was great. Definitely recommend. It's worth the drive out to Dade City. read more

I am specifically reviewing their service department. I have been a loyal customer of Jarrett Ford for over a decade. I have purchased two trucks from them, I have used their service department for all of the service on both of my trucks for over a decade. I purchased a pre paid maintenance plan when I purchased my latest truck. They were unable to get me in for an oil change prior to a camping trip and advised I needed to schedule a week ahead of time. I have never had this problem with them. Given the nature of my work and travel I am unable to book maintenance that far ahead of time. They wouldn't work with me wouldn't do anything just basically told me to piss off and go somewhere else. This was very unsatisfactory. They've been an excellent shop in the past and have always been able to work with me before even if it was for last minute or emergency maintenance. I don't understand why they couldn't do anything for me and I'm incredibly unpleased. read more

Loved the experience. My sales person, Victoria,was so helpful and took care of all of my concerns. Everyone was very nice from the sales team to the service team. Thanks to everyone! read more

Jarrett Ford - My X5 - Car Dealers Near Me - Dade City, Florida

went to look at a 1999 ford F350 they had listed, finally agreed on the price. we were supposed to go pick up the truck today got a phone call from them letting us know that they sold the truck from under us!!!! this is bad business they pressured us to come up with a price we both would agree on and then they sell it to somebody else buyer beware this dealership sucks!!!! the truck was all rusted under neath when asked about that they didn't know anything about it. I guess they don't check the trucks or cars that they are trying to sell. i hope who ever thinks about buying this truck better look under neath it. Awful dealership do not recommend to anyone. read more