Bought three cars from this dealership and my experiences are escalating from bad to worst in terms of car breakdowns. Except Ronnie in the sales office, the rest seems to lack motivation for even ordinary service. Their mechanic seems to patch these used crash cars in a very cheap way to trap customers in coming back for repairs soon after financing. That's how the mechanic makes his buck, I was told! I know, from experience, that this dealership is about providing credit financing at high cost, rather than improving the working state of the used cars they provide. The lure is no credit checks. It seems obvious based on the high downpayment, the weekly, or monthly payments. I feel cheated and helpless, at the same time.
It is sad @ Zephyrhills. The relief person in the office staff needs customer service training sooner than later. He hangs up the phone anytime of his choosing.
I am told that I have to negotiate with the mechanic for refunds on faulty and incomplete repairs, not the office.
What a 'Krock'!
I am still awaiting a refund response on a water pump replacement that had to be reworked, because my Chevy Cruze was overheating, the temperature gauge was stationary, the cooling fans are working constantly, and the coolant reservoir fluid is cold to the touch. This is just the last bad experience.
I must know better, when enough is enough!
What a disappointment on my part to allow this level of service to drain me of cash and accompanying emotional trauma.
Keep it up A CARLOT Inc., time will tell the true story! read more
