This review is long overdue. My family and I have been with Dr. Smith for a few years now. The…read moreentire staff is extremely friendly and helpful. The office is very clean, organized and has a large selection of frames. Dr. Smith is the best Optometrist I have ever encountered. Although he has a very busy office and schedule, he takes his time to make sure his patients are informed in choosing the best frames for your needs and selects the best contacts for you. Most Optometrists speed you through the exam and are eager to pass you over to the front office staff. You can tell that Dr. Smith cares more about his patient than just making money, which is extremely rare these days. I highly recommend Dr. Smith for all your vision needs.

I am still a loyal patient of Dr Smith 15 years later! Dr…read moreSmith is the best he really wants to get to know you and what he can do to make your vision the best it can be even when you're getting older, five stars!!

Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

I decided to make a switch with my eyecare provider and I'm so glad I did!…read more Dr. Han and her staff are incredibly friendly and go out of their way to ensure every patient feels welcome and tended to. Dr. Han is extremely meticulous and walks her patients through their exams and results, explaining every necessary detail needed to provide the patient with an in-depth consultation. All the equipment they use appear to be very modern which is always reassuring. Most importantly, Dr. Han genuinely cares for her patients and has great bedside manners. Highly recommend!

I switched to Dr. Han for optometry needs after being with an other doctor in the area for 30…read moreyears. She is the best choice in the Bergen County/Northern Valley Corridor for eye health. Her expertise, professionalism and thoughtfulness are beyond compare. A++

I had an extremely negative experience with this optometrist office. When setting up my…read moreappointment, I was informed that my insurance did not cover a mandatory retinal photography exam and that it would cost $39.00. After speaking with my insurance and providing the billing code for the procedure, I was told it was indeed covered and given the exact billing instructions. When I called back to discuss this with a male employee, he became hostile and insulting, insisting that the procedure was not covered and stating, "I don't care what you think about the insurance," before hanging up on me. It seems they prefer to avoid submitting the test to the insurer and get paid directly. This is a total rip-off. Stay away from this office. They are only interested in ripping you off and taking your money, basically stealing. My insurance even warned me never to pay them out-of-pocket.

I have been coming to Dr.Craft for many years, I will never go anywhere else, you get superb…read moreservice and the best eye care you can ever wish for. Today 3/16/2021 I had my eye exam ,Dr.Craft invested in a high end machine that most optometrist don't have and he is able to take a picture of the back of your eye and he takes the time to explain to you how your eye works and what you are looking at. Will never go anywhere else! This is a hidden gem!!

Dr. Meyer and his staff was a very pleasant experience! I took my husband to see Dr. Meyer…read moreregarding a very complex eye situation. He took his time and came up with a solution that has helped my husband read again. The office is bright and cheery and every staff member we had dealings with were very supportive! We are blessed to have been referred to this practice!

Took my son to see Dr. Meyer yesterday. Was pleasantly surprised to get an appointment right away…read moreand delighted that the Dr and staff were so patient, friendly and competent. Glad to have found an eye Dr in the area that accepts medical as well as vision insurance plans. Even happier to have found someone that can deal with children. We were taken on time and there were at least 4 other children we saw during our visit. Look forward to our next visit.

I've been going to the Eye Exam group for a few years. It's not the most convenient location for…read moreme - a 45 minute drive. I had confirmed appointments for me and my daughter on Saturday, but when we arrived, the receptionist said we didn't have appointments. I showed her the email and she said the appointments weren't there and the next available appointments weren't for a few weeks. I left, thinking it was possible that I had made a mistake and it was clear the receptionist didn't care and wouldn't or couldn't help. Today I got an email from the eye center telling me I had missed my appointment. I try not to write bad reviews online but the only contact options are to call or write a review. There's no point calling and speaking to the receptionist from Saturday. Maybe someone at the Eye Center will read this and realize their computer system isn't working.

I have nothing but the highest regard for this office. The exam is thorough, the staff is friendly…read moreand professional and Dr. Loretta Clifford takes enough time to discuss the exam. I have been going to Dr. Clifford for years and trust her with my eye care. As an aging patient, your eyes can continue to change. Dr. Clifford has and continues to work with me to make sure my contacts provide the best near and far vision ( I wear bifocal contacts and if you do, you know that this is a matter of balancing the two of them.) To those that complain about having to buy your contacts there, they don't force you to do it, but provide it as a service ( and usually at a better price than most opticians .) I use the prescription provided by the doctor and go to my local warehouse club.) Kudos to Dr. Clifford and her staff!

Good eye test. Had to wait quite a while due to over scheduling, but the actual eye test was…read morethorough and pretty fast.

UPDATE - Dr. Rocha called me personally, apologized for the mistake and offered to waive the co-pay…read moreif I would come back in. This shows that he listened to customer feedback and wanted to remedy the situation. Not many businesses do that, and to me this shows character and a willingness to change for the better. The front office staff were also very polite and kind this time around. Everyone makes mistakes, but owning it up and correcting it can be so simple, but many of us don't do it. Thanks for listening! Keep it up! This was my previous review posted a few weeks prior: The staff is rude, inflexible and inconsiderate. I was talked to in a condescending tone, as if I didn't matter. There is one front desk associate (young woman) who seems to be in a bad mood, she has serious communication issues. Her "have a nice day" at the end was especially unwarranted after a particularly frustrating exchange. This business needs to train the rest of the staff in basic customer service and replace this person. Continue to be rude to your customers and you will no longer have any left.

Horrible customer service. My 83 year old mother had an appointment today. I called 2 months ago to…read moreverify insurance. It was all verified. My mother gets to the appointment by a ride service and the receptionist said they don't take the insurance and that she has been out for 6 weeks and there was someone else taking the calls. The person taking the calls made a mistake. They should have owned their mistake. Not a good business practice. Go somewhere else if you have a choice.

High Mountain owns a chain of clinics at this time. Like any chain of places it is the same…read more Let me the doctor is good. The assistant is excellent for help. As for the rest of the team....worthless. This practice is owned by another business now. This staff does nothing. I was in to get my eye exam. I needed new glasses. I brought the frame with me. Theytested me and sent the frame out. They told me the date it was to come back. Two weeks later I still had no glasses. I was told they would be there the following week. Next week I kept calling and asking. The individual to help did nothing. "Oh, they are coming" he said. Finally I called on Thursday and he said they were in the next morning. Of course, the glasses were damaged now he said. They did not have these frames so I would have to call where I got them in Europe. I said just give me the glasses back and I needed a refund. I went back the next day and he was gone. The glasses vanished. Everyone did not answer anything. I now need to call the insurance company to get the money back. This staff is terrible. The doctor was good. I will just find another doctor now. Maybe this company is as blind as a bat.