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    Janet Campos

    5.0 (1 review)

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    13 years ago

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    WHINS Insurance Agency - Darren Hasson & Joel Wagner of WHINS Insurance Agency

    WHINS Insurance Agency

    (217 reviews)

    Encino

    I cannot recommend WHINS Insurance highly enough. I had been playing phone tag with an agent for…read moreover a week and he was persistent enough to make it work. Finally one of the owners/managers gave me a call after hours and took the time to work through my options. Even though we couldn't find one that worked for my situation, he was patient and explained everything I needed to know--I will absolutely be reaching back out when the time comes!

    Yelps raison d'etra is to help guide us to the best of the best, as well as help us avoid the…read morepitfalls of a bad business. I am happy to report the former regarding Whins insurance. Without going into a lot of detail, I have a corporation, several small businesses and the need for a lot of coverage and various policies. My insurance agent of decades sold their practice, the company that took over was asleep at the wheel, and I discovered a lot of exposure and careless errors. I was on the hunt for an excellent insurance company to manage my portfolio and Darren from Whins has been amazing thus far. My excellent service started not with an attempt to convert my policies over so that they can make a commission, but rather getting on the phone and making sure that underwriting had the proper information. This is without them trying to make a commission, just simply making sure that I, the client had the best solution for my immediate needs. That speaks volumes to the integrity, and basic work ethic of the company. I'm still early on in the process but as I migrate my portfolio over, I am getting better coverage for less money, again, that wasn't the original goal, but I am certainly delighted. I will update my review later but so far, five stars across the board!!! Thank you, Yelp, and Whins. Crowdsourcing excellent service providers is a beautiful thing! Good job!.

    The Insurance Mom - Alison Gordon Insurance Services

    The Insurance Mom - Alison Gordon Insurance Services

    (573 reviews)

    Hollywood Hills West

    Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

    My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

    Farmers Insurance - Melissa Kay

    Farmers Insurance - Melissa Kay

    (16 reviews)

    Downtown

    Wow just got of the phone with an assistant of Melissa, and just wow. Worst experience. I was just…read moretrying to get answers to some questions as living in California means an absurd amount of rules and regulations. This women was rude, didn't let me get a word in edgewise, and had an all around attitude. I'm sorry but I work way to hard to be treated like people living in tents on the side of the streets. I'm sorry 2 thumbs down. Thank you for the the bad feeling your employees left me with. Wish it were possible to not leave any stars period.

    I made a number of changes to my home and auto policies this year... so many changes that I kinda…read morefelt bad for calling them so often! I mostly spoke with Winston, who's positive attitude and willingness to go the extra mile has really solidified my loyalty to Melissa's agency. There were two examples in particular that were impressive: First, when I added my wife to my auto policy, there was some trouble with keeping my "experienced driver" discount because she is from Japan and doesn't have a long history with an American drivers license. Winston worked with the underwriters and was able to convince them to let us keep the discount. Second, when I started the process of purchasing my condo, I called Winston to ask about a new policy even though our escrow closing date was still about a month away. He apparently made a note of the escrow closing date, and he called me that morning to setup my new policy. Buying a home was a stressful process, so it was nice to feel confident that my insurance was taken care of.

    Janet Campos - insurance - Updated May 2026

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