Where to start. Well, first of all, to even get into this place, you have to make an appointment... Hassle. So I got over that hump...but I needed something embroidered for my graduation and the only way I was able to reach her was through emails... I kept emailing her and emailing her asking if she finished or if I could just the item back up so I could have it done somewhere else and she did not reply to me for 3 whole weeks!!!!!!! Finally, on her time, she got a hold of me and I went to pick it up and it still was NOT completed!!!! And she still charged me for it! I feel she had a bad attitude about the situation... If I forgot to get ahold of someone for something this important, I would not still charge them and be rude about it! Thumbs down for this place!!!! read more