Oh, I've definitely been on a brow journey. I found Mykel a handful of years ago and she introduced…read moreme to sugaring -- which has been such a better option for my sensitive skin than hot waxing. My brows have honestly never looked better. I had really struggled to get my natural shape back after years of over-plucking, and she patiently guided me through the grow-out phase (and my constant temptation to grab tweezers). She truly knows what she's doing. Not only is she a brow wizard, she's one of the gentlest humans I've met. I always enjoy our chats and leave feeling confident and taken care of. The salon is beautiful, clean, smells amazing, and there's never any pressure around sales or scheduling. Highly recommend Balm. If I could afford every treatment, I would -- but one thing is certain: no one else is touching these brows... not even me.

I love this place…read more Very relaxing vibe mixed with a cute feminine aesthetic. Staff is always kind and easy to talk to. They are very good at building rapport. Something to note about this location: the rooms are curtained off and opened above - like cubicles. I would definitely recommend signing up for emails. They have monthly specials. Also their customer service is really great about following up on appointments and scheduling.

I did not expect to leave a medspa feeling genuinely appreciated. Perhaps the last place I went to…read morehad bad energy or something of that nature, but I truly felt loved and seen today. I went in for a consultation where I got to share all my aesthetic insecurities. Despite the vulnerability, I felt empowered to make the right decision for me. Further, my decision was treated with respect which made me feel more confident about moving forward. I ended up getting masseter Botox for my TMJ. My injector made me feel comfortable and even provided me with anxiety relief tools. She was precise, patient, and provided wonderful patient care. Unfortunately, my injector is no longer at this business but I'd be willing to see others who are also qualified and experienced. I also appreciate the complementary 2 week follow up because it alleviates any concerns about possible complications.

Very similar review to the average of those here. It is about half and half. The studio is very…read morebeautiful, everyone is nice, but it is overpriced. I have only had Dysport, nothing else and recently went to an equally if not a better location for similar injectables at the Vancouver waterfront and it was a fraction of the price. You can also find Groupons (then cross check their Yelp reviews) for a fraction of that. I usually prefer to do lasers etc when I travel because it is MUCH LESS than of the price for the same treatments in the states, but I usually get Botox at home. Overall the vibes are weird, cons of treatments (other than dangerous) aren't really shared, or alternative options for the look you want are not shared (if not sold here) similar to other reviews. I originally tried Dysport in my massetur muscles in my jaw for tension. It helped of course but I did notice slight jowling after which I found out was correlated/caused from Botox in the jaw from tiktok vids. Needless to say, it isn't addressing the underlying problem and is just a bandaid. My last appointment here, I shared I wanted to look a little lifted and refreshed mostly under my eyes. I had done lasers and microneedling in the past which helped, but was short lived. Now -- more thanks to tiktok -- I probably need to fork over for sculptra or sofwave. This will NOT be fixed by injectables. My nurse told me she could do a little cheek filer and some other filler around my face. Mind you, I'm terrified of filler. Potentially I would want a facelift down the line which I have heard can complicate that process, but mostly I don't like the bloated look, it is often so obvious and then you become blind to it, keep getting it, and look crazy. Especially in the cheeks. I already have full lips so I don't need that. It was sold as if it would even out my face and give more balance, and I thought about it, did trust the nurse, who had great texture but who's own filler was still a tad overdone, making me a little wary. It's not like Botox where it wears off over months. You're getting it "dissolved" or whatever with little lumps lying around forever, so I wanted to take the time to think about it and ended up canceling. I could see others being very pressured and trying at the appointment even though I'm sure this is as overpriced as Botox and it gives you the vibes they're trying to hit a metric. They should give you options--even if they don't offer the treatment--for the result you are looking for.

I had a facial by the owner probably 14 years ago when I was in my early 30's and her words have…read morestuck with me for over a decade. At the end of the service she said (verbatim) "your sun damage is *gasp*.... breathtaking." I have not and will never forget it. I am constantly told by others that I look at least a decade younger than my actual age (now nearly 50), but somehow this woman planted a seed that won't die in my head about how old I look and how terrible my skin is. The facial itself was forgettable but psychological damage from her callous and totally unnecessary comment is not. Spend your time and money with someone who cares about not only about your skin, but your confidence and helps build both.

I have been seeing Keri for months, due to circumstances out of my control, I had to cancel. After…read morethat I got a rude message with fowl language. This is unacceptable and unprofessional. I do not recommend her. You don't treat customers this way. Show them respect and understanding.

I've continued to go for the past few months and gotten several new treatments. Everyone is…read morefriendly and helpful. I've gotten great value from my memberships.

Great service, kind people, always love it! We've gotten Botox, face filler, and body treatments…read morehere, and all of them have been nothing but positive!

10/10, A+. Coming from someone who has NEVER had a medical grade facial, this was life changing…read more Sam is a wealth of knowledge - both skin care and esthetic treatment. Sam was very easy to talk to and we were laughing the entire visit together. Really cool space, I enjoyed the vibe and the space was clean. Do yourself a favor and get in with her, I already booked my next one. Michelle did my Botox and I love my results! I was nervous having never done it before but it was easy and painless! As a man, it can feel weird to go into a medspa, but I instantly felt at ease with Michelle!

Believe the reviews. Erin is the best. Personable, knowledgeable, great eye for detail. I learned…read moreso much from our visits, and I look amazing too!

Had a lash lift and tint. Tiffany was great! Located inside a renovated old Portland home with…read morecalming vibes and music.

I was very much enjoying my facial. And even agreed to an additional mask, and was told it would be…read morea $50 upcharge, which I agreed to. I left the room thinking I need to do this regularly because I enjoyed it so much, but when I got to the front desk to check out, the additional mask was more than I was quoted. When I asked about it, she acknowledged that I was quoted wrong and just kinda shrugged it off. While the difference in price was just $25 more, frankly I would not have said yes if I was told it was a $75 upcharge. That would have put it out of my budget, and out of my psychological comfort of an impulse purchase. So instead of honoring the price quoted, I will instead not return, so they will lose a potential long term customer.

I got a custom 75 min facial here. The place is very clean, cute and in an easy location downtown…read moreto access. I appreciated how the lady explained all the different products she was using, however I was quite disappointed in there being no extractions (standard for a facial) and was left with a sticky residue on my neck. It was also pretty pricey for what it was. While it was relaxing, I can't say I'll be back as I still have clogged pores/ blackheads.

I've had 2 acupuncture treatments with Echo's Amanda and I've had such positive results, I highly…read morerecommend her based on my experiences!! Loved, loved the face and scalp treatment! Very fun!

Megan is patient and kind, always smiles. Upbeat, knows her styles, listens to her clients…read more Excellent hair dresser and knows most modern hairstyles. Always listens to client how they want their hair, with a smi km e. Excellent customer service. She is very good at her job! ​

I have been coming to the salon since 2022, and have always been seen by Sinan and it's a great…read moreexperience. I had an appointment today, that was confirmed via email yesterday and on 5/19. When I arrived at the salon, I was informed that Sinan was out and that they were attempting to contact me via an old phone number that I had on my account. They made it seem like they were aware he was going to be out days prior to my appointment. Totally my fault for not updating that phone number, but they also send confirmation via email and I was told by the front desk that they had my email but did not choose to contact me that way. I don't understand why they couldn't have reached out via email or even cancelled the appointment on their end which would have prompted me to call or reschedule. The guy at the front desk was super kind and was able to get me in between another stylist appointment, so I came back an hour later and then was informed that they wouldn't be able to accommodate me due to the other clients hair length being longer than expected. They then offered a different stylist who would only have 30 minutes to just cut my hair but no styling no washing and it would still be $75. I just ended up leaving, but this could have all been avoided if they had attempted to contact me via email or just cancelled the appointment on their end which also would have sent me an email. I booked this appointment almost a month in advance for a trip I am leaving to tomorrow and now I am out of a haircut. I had to pay for parking twice and waste gas thinking I was going to get my hair done. I would have left one star, but really appreciated the front desk staff attempting to get me in where he could, but again this all could have been avoided.

Martha is the best. She is extremely knowledgeable, informative, friendly and great at what she…read moredoes! I've gotten a lot of micro needling and IPL. Martha has also always recommended products that work well with my skin. I won't go to anyone else for my skin care needs.

Thai was wonderful. this was my first visit and she took so much time with me. I'll be back here…read moreand will request Thai. the staff was wonderful.

the perfect way to spend mothers day morning! I had the best massage! all of the staff were very…read morefriendly and the facility os well kept!

I'm definitely going back! Overall I had a very relaxing time and the staff was friendly. I went in…read morefor my first time for just an hour visit to enjoy the amenities. It's noon on a Thursday so I got the whole place to myself. The only things I would say needs improvement is none of the lockers had functioning or working keys/locks so I couldn't safely secure my personal items and I had some anxiety about leaving my items in the women's room unsecured. Another issue was the shower faucet took a few minutes to warm up and I wasn't warned about it so I fiddled with it so much at first that I just ended up taking a cold shower. It just would have been a good idea if they just told me how to turn on the faucet and to wait a few minutes for the warm water to kick in, when they gave me the tour. And the button for the body wash kept popping off. So just some minor things need updating. The steam room was fantastic tho! I love the mix of eucalyptus. It really helped my stuffy sinuses. The hot tub is amazing! I love how the seats kinda cradle your butt. I usually have a hard time in hot tubs cuz they push me off the seat. But not with this design! It's wonderfully made and I love the stars and candles. I didn't think it'd use the "cool plunge " but once I realized it wasn't cold it was much needed after over heating myself from the steam room and hot tub. I didn't think I would enjoy the UV room but I actually did! It was very relaxing. The hot tea and snacks are also a bonus. Just a very well done business idea and something I've been looking for. I think the price is more than reasonable for what you're getting. I'll be back! I did mention a couple of my concerns with the staff and it sounds like they do plan on getting new locks in the future so I really hope they live up to that because they have you sign a wavier that basically says they are not liable for stolen items. I have trust issues and have had things stolen out of lockers in my past so this is kind of a big concern of mine that I just hope they can fix quickly. Thanks again Santé spa! You have a new fan. I'm coming back with friends and or family next time!