I used to like this place and have written good reviews in the past and used to frequent the place, enjoying their so called happy hour or sector discount. However. I am a grandma and often in places where i can't smoke pot so i have become a vape cartridge snob, only enjoying the best, Jetty solventless cartridges. I was out of the nice solventless jetty live rosen cart ( white box) that I'd gotten from Soleful, that Jane does not carry, and all they had was the regular solventless blue carts. I only use indica or hybrid, so the only flavor they had was Fatso, a popular flavor that seems to be the only one they ever get, and while i like it, i wanted to try something new. My mistake trusting the sales man's opinion and getting the solventless himalaya cart which did not match at all. It was very hard to suck off of, and when i finally got something it tasted terrible to me. Because there was a lady in front of me in line exchanging something, and because other dispensaries i frequent do honor returns, like Sparc, soleful, Beekind, Phenotopia, and others, i thought oh they're probably following the trend, and took the risk on the $50 unsatisfactory himalaya cart. When i came back next day to make the exchange, the morning Manager told me they can't do it unless there is a problem with the cart, an old policy no longer followed by other dispensaries. I told him that It was very hard to suck on, and tasted unsatisfactory ( felt like i was sold because i told the sales man i was willing to buy the Fatso again if he told me it was still the best option over the himalaya, but he said he thought I'd like Himalaya and encouraged me to buy it. A customer asking questions expects the sales staff to really know their stuff and wants to be recommended best option, which did not happen.) Anyway, the manager said, no that doesn't qualify. I said do you realize i used to frequent this place alot and my business has gone way down with you all, and that i will probably write a bad review? I said aren't you trying to be competitive with other dispensaries? You don't want my business? He did not care. I will not be back, and i do NOT recommend them. I would like to add that I am in business, and understand sales, and that was just uncalled for to do nothing to retain my business. And with a wasted $50 like that, it makes them exorbitantly expensive. I'd also like to ad that I am in a consumer sales industry and I make a point of really understanding my clients needs and having them met to retain business. I can only guess that the manager has been trained to behave like this by the owners?? read more
