I was actually going somewhere else when I drove past the Lewiston dealership and noticed a…read morepleasantly surprising selection of late model quality options. I immediately turned around to have a closer look and I am very glad at the end of it all, that I did. I ended up buying a low milage, 3-year-old, well-kept SUV. I definitely recommend considering Harpswell Auto when it comes time to finding another vehicle. So why 4 stars instead of 5? The documentation experience could have gone more smoothly.

I cant tell how angry I am with these people..I bought a 2016 Subaru Impreza and paid way to…read moremuch..Within 2 days I reported to them that my rockers were rusting..They did nothing..Now 7 months later, they are a mess...They screwed me...

My husband has a 4+ year relationship with Genes Auto! The father son team make sure all work is…read moredone in a timely manner and to the satisfaction of my husband. Knowing that Gene and Zach are taking care of our car's service at a fair price provides a high level of trust and respect. Thanks guys for the BEST customer service and support!!

Wonderful family business! When I was buying a used car from Nellie's Auto Sales right down the…read moreroad, they did a quick diagnostic on the car and found a few things for me to bring up with the dealer and negotiate a lower price. When I decided to buy the car though they were booked solid, they moved a few things around and fit me into their schedule so I could take the car on a cross country trip the following week. Great work and honest folks -- great value for the price.

Charlies had never been at the front of my mind, I'd seen their ads on TV and they are all very…read morenice and all of that, but I always figured that they were just a little too far away. I needed to move fast and so I spoke to the sales manager Tom. I told him about the SUV I wanted to trade, I told him the 3 prices that other dealers had given me for my incredibly clean low mileage vehicle and we talked about what he could do for me with a Traverse. He had a couple inc a 2LT which I really wanted to see. My plan was a 39month lease. I wanted a dealer I could work with, one I could trust that would treat me right both now and in the future. This was in my mind, not a onetime deal. In 39 months I would plan to get my next vehicle from them as well if it all worked right. Tom gave me a per month cost over the phone for the Traverse based on my description of my current car .It was right at the top end of what I wanted to spend, but for the right car was doable. . I also got a decent trade in value on my SUV sight unseen. This encouraged me to make the journey down. When I got to Charlies the next morning, I fell in love with the 2LT, it was the right car both inside and out, don't bother showing me anything else. This is the one, the new car that I was willing to give up my incredibly reliable, never let me down 9 year old SUV for. Ok let's do the deal... I went on a test drive and whilst that was going on, Charlies were going to value my trade. I get back and it's time to look at the numbers. This next bit was the final clincher for me. The Traverse I was wanting was a little more expensive than others I'd seen. I had no movement on the monthly figure I wanted to spend. Would I of walked away from the deal if Charlies all of a sudden gave me a monthly figure that was much higher than what I was quoted over the phone? Yes as the car wouldn't be doing that much mileage and I would have just spread my net further and gone to look at other brands as time went on. But no there was no need to do that as Tom stuck by the monthly cost he quoted me. It meant they had to add about $2k to the trade in value on my current car, but it got the deal done; right there and then, no messing about. I would have been an idiot to turn down the money they offered me for my trade. Deal done and I'm incredibly happy. I love my Traverse. I'll add another point too. I couldn't check the Traverse over on the day I bought it. It was storming outside and I did need to get back home for an appointment. The car was back at Charlies 10 days later to have some really nice looking chrome "sidesteps" added to aid my getting in and out (more on that in a sec). I had the steps added and drove back into Augusta for an appointment. After that I decided to do a check of the car to make sure everything like paint etc was in perfect order. OMG.. There were stone chips all over the front and a scratch on the back. I was gutted that I hadn't looked before but as I had faith in Charlies I drove all the way back to their base in Winthrop, saw Tom and the service manager and showed them the problems, reminded them of the storm on the day I bought it and they just said, "we'll take care of it".. That was reassuring that I made the right decision to come to Charlies. They told me to go back to Augusta to the crash repair centre and I saw the manager and it's all going to be taken care of for me. I like that a lot. Back to the chrome side steps. They retailed about $650 inc install. I got them to add it to the lease to increase the residual value of the car which should work well for me when I take it back in 39months and its time to trade again. It costs me just $8 a month. X that by 39 months and its only costing me $312. That half price! I just look at them as $2 a week.. Great deal there as well So if you have made it this far, you know what I'm going to say. Go to Charlies and they will look after you, treat you right and fair, not just before and during the deal being done, but afterwards too. I'm very happy indeed.. I love my new 2LT Traverse

I will be making a full review in a couple days.. giving them a chance to do the right thingread more

He did my car today and did a excellent job cleaning the interior of my car. Rug was so dirty, now…read moreit's clean again. Great service. Nice guy.

I found Ben to be very communicative for scheduling and arrived on time. He and his girlfriend…read moredetailed the vehicle and I was very pleased with the work they did. The car looked great! So convenient for them to work on the car in my driveway instead of having to drop it off and pick it up.

They stole our deposit from us for a part that needed to be ordered through the manufacturer…read more.. They stated we needed a whole new PTU module which allows our jeep to shift into 4wd. They informed us the part was on back order so a deposit was required to get said part ordered and it'll be a few months til they receive the part. We paid them in April or may 2023, hadn't heard anything by Sept so I called to get a estimate on how much longer since winter is now around the corner. Apparently they had a fire in JULY and STILL had not called us to inform us they are looking at 6-12 months before they can open again. We have called 5 times now for a refund of our money so we can order the part elsewhere since they never ordered it. We have not received a call back or our money back. On top of all of this, our car is at a different garage now to get looked over and the part isn't even needed! Our car checks out in pristine condition. Stay far, far away from these thieves.​​

Jason has been fair and friendly. You can count on young Guns!! Full service shop honest !!read more

These guys have always been great. I wouldn't trust my equipment with anyone else. The owner,…read moreBrian, is a top notch mechanic and a fair businessman. In addition to forklift sales and repair they have forklift rentals too and deliver...

Excellent customer service, pick up drop off easy and very reasonable pricing. Highly recommend…read more 2013 Canam spyder oil change and inspection 1 day

This place is amazing. Best mechanic around. Fair honest, office staff is friendly courteous. If…read moreyou want your car fixed right go see this place.

Fantastic customer service. I recently arrived in Maine after a cross country road trip and took my…read morecar there to get checked out. Everyone working there was so nice and they took great care of me and my car. I will definitely be using them as my go-to auto shop from now on. Good mechanics and good people. Thanks so much!