I was a loyal patient here for years, but unfortunately, my experience over time--and especially…read morewith my most recent visits--has been deeply disappointing and unprofessional.
First, for years, the office consistently mispronounced my name. Even though I corrected them every single time I called to schedule or cancel an appointment and every single time I checked in at the front desk, they still never got it right. When I finally asked them directly to pronounce it correctly, they acted surprised, but even after that, nothing changed.
My experience with the dental hygienists also got off to a terrible start. The first hygienist I saw used a bubble gum flavored polish on my teeth without asking me first. At my previous dentist, they always asked for a flavor preference. When I politely asked if I could switch to mint because I didn't like the bubble gum, she started slamming the cabinet doors and gave me a major attitude. I understandably asked to be switched to a different hygienist after that, but she would still consistently bring me back about 15 minutes late.
Things escalated further when Dr. Campbell did a crown job for me. I was diligently making payments on the crown, but before even a single year had passed, the crown fell out. When I called for help, there was zero sense of urgency--they made me wait a week, leaving my tooth unprotected the entire time.
When I came in to have it fixed, I was told I needed to be numbed, even though the crown and filling underneath were very recent. The dental assistant, Katie, was friendly, but lacked basic attention to detail. Throughout the appointment, she kept splashing water on me, poking me, and failing to clean out my mouth afterward. Communication was also chaotic: I asked Katie if I could use my CareCredit for nitrous gas, but she never followed up. Dr. Campbell had to go find out from the front desk herself, and neither of them knew the financing terms. Not wanting to waste more time, I just opted to move forward with it.
The treatment from the staff completely shifted and became hostile after I stood up for myself and asked for my name to be pronounced correctly. The front desk staff, particularly Jenny, were completely unprofessional. When checking out, I asked about the promotional financing terms, and Jenny rudely told me that it was "not their job" to tell me and that I should have done my own research.
Later, when I called back to have a different card charged and the CareCredit charge reversed, Jenny told me it would take several days because Ginger was not there. I said okay and hung up. Jenny then called me back with an attitude, demanding to know why I hung up and actually lecturing me on how I should have ended the phone call. When I calmly reminded her that she is not my mother and cannot police how I end a conversation, it was absurd.
When I later texted them to cancel all my remaining appointments, they had the nerve to ask me if I was going somewhere else--which is wildly unprofessional and none of their business.
Between the constant disrespect of my name, a hostile hygienist slamming doors over toothpaste flavors, a failing crown within a year, a sloppy procedure due to lack of attention, and outright hostility and unprofessionalism from the front office, I will never return and cannot recommend this practice to anyone.
