When he couldn't address my issue regarding my cracked windshield, he found someone who could, and…read morewent out of his way to help me out. Really impressed!

After throughly researching on Yelp and Google for a good repair shop, I finally came across JBI…read moreAutomotive. I sent a message on Yelp and Jerry was very responsive and helpful. His prices were fair and he answered all of my questions. I love how honest he is and how he called me to provide updates. He didn't have a part in store for my oil change and called me to provide me with the option to go elsewhere or wait until he could get a new part. I decided to wait because I trusted him. I had a service B performed on my Mercedes and asked that he also check my entire car to see if there was anything else that needed to be repaired. He later called me, found that my rear breaks were worn and provided me with a quote of the cost and I asked if he could replace them. On the day I picked up my car, Jerry was very friendly and took time to explain everything to me and even helped me replace my car license plates and put on my registration sticker. I highly recommend him if you're trying to find a diligent, honest and patient mechanic. I will continue to bring my car back to him and recommend him to my friends and family. Thanks so much for everything Jerry!

Tony's was able to fix our noisy muffler and save the cost of a replacement. Whew! We didn't need a…read morebig bill right now.

I had my mother's Mercedes, that I cherish, inspected here and they did a great job and really…read morefast! They seem very reliable and efficient! I'll be back there when I need something done, for sure!

My family and I had been going to Ridgeway for almost 30 years. No more. When my car suddenly was…read morevery noisy, I made an appointment-took 4 days just for them to get me in. I was told there was a hole in the catalytic converter, and they didn't fix those. No advise on where to go, what to do ,just get out and don't bother them anymore! SO I AND MY FAMILY will do so!

My car battery died and they got me right in. They were very nice and helpful. Made my entire week!read more

Tim and the rest of the Elmgrove Auto team are wonderful. They are trustworthy, reliable, and…read morefriendly. We have been satisfied with all maintenance and repairs they have done for us. We will continue to use their services for our own vehicles and recommend them to others.

The kind staff at Elm Grove Auto were such a relief to come across. My husband and I moved from out…read moreof state, didn't know a soul, and were concerned with finding a trustworthy repair shop that would truly have out best interest in mind. Elm Grove Auto was just that. I would recommend them to anyone in a heart beat. They are honest, hardworking, and always gave us full transparency. In many situations with our car they went above and beyond, and we couldn't have been more grateful as surprise car expenses can be a real financial strain at times. We got to know Lou and Bob well and they treated us how you would treat family or friends. Since we moved away from Rochester at the beginning of the year, this has been one of the businesses we miss most. So so thankful we ran across this shop and the people that work there. Thank you so much!

When you work with big machines and have problems quite often a mechanic can't repair it for many…read morereasons. So, you need a big machine to get the machine back to your shop. Being involved and working with big machines for many years I've seen Kerhaert's Towing in action many times. I may add I ran a wrecker many years ago. Yesterday my rig broke down and my boss sent Kerhaert's to get me. We've used them many times before. A good bunch! Brandon was the operator they sent to get me. He knows his business well. He is of the 4th generation of the Kerhaert's Towing. They do a good job and get to you as fast as possible.

Perfect place for anything involving towing and auto repair…read more There is a reason they are one of the oldest towing companies in the entire country. 24 hour towing service that has several flatbeds, heavy duty tow trucks and equipment haulers. This is the one company that really can do it all when it comes to recovery, winching, towing and auto repair.

Enterprise gave us a vehicle with the oil life at 3% but Andrews and his team had us back on the…read moreroad before I had time to finish a sales call. We are grateful we can make our appointment in Vermont.

My Ford Explorer was slipping all over the road in the most minimal amount of snow, but fine on dry…read morepavement. I bought it to Firestone for an alignment in hopes to fix the problem. This did not fix the problem. I called Firestone and was told to bring it in for a test drive when we would be able to recreate the problem. We went for a ride and it was INSISTED that I needed 4 new tires because the rubber was hard and snow/slush was getting stuck in the tread mimicking "bald" tires. My tires were 4 years old, 19000 miles and had a 7 tread depth remaining which should be covered under warranty. So, the woman at the desk picked up the phone, called Goodyear, acted like she were a family member of mine and sent me down there. Once I arrived at Goodyear, I was told there is NOTHING wrong with my tires. Trusting that the Firestone employee (who claimed to have 30 years experience) knew what he was talking about, I called Goodyear corporate and they warrantied my tires (1/2 price, almost $800). This did not fix the problem either (because I DID NOT need tires). Again, go back to Firestone $800 poorer. The new "manager" approached me with a cocky, arms folded, eye rolling attitude and proceeded to say "What would you like us to do about it? Just because you were told to get new tires, didn't mean you HAD to." My truck was unsafe and I am not a mechanic...so yes, I am going to trust that Firestone employees know what they are talking about. I ended up going to Cole Muffler DESPERATE to find a solution as my truck was extremely unsafe to drive in Rochester, NY winters. The problem??? The rear toe (part of the alignment which was the FIRST thing I attempted) was WAY off!!! If Firestone would have done their job in the first place, I would have saved a lot of time, money, aggravation and safety. I have written to the email suggested...got the run around, no call back from corporate and they closed the case without any resolution.

Never say Never The year was 2018, I needed an inspection,…read morenew tires, new muffler. I chose to go to Mavis Discount Tire, 2310 West Ridge Rd. Greece NY 14626 585-723-8060 When the job was done, I vowed never to return ever again. They did damage to my car and refused to fess up or make good for repair. They stuck to lies. Their faces didn't even show shame, or guilt. 2020 What a whirlwind of changes have taken place. Pep boys, couldn't provide service for at least three weeks. I needed a job done yesterday. I happened to be cruising down Ridge Road West 14626, and was about to bypass Mavis Discount Tire. At first, I laughed, but then I decided to pull up and go in, and see if they could give me service. I was very surprised at my discovery. The shop is under New Management, and now, is being run very well. They gave me fantastic service and I am now going back for more.

Amazing service Nuke was the bomb!!!! with two nails in my tire he personally fixed these for me…read morefree of charge. And let me tell you it was the best service of all time. I was a little leary about going there since an issue with the same company in Geneseo, NY where the whole garage was openly verbally fighting and over charged me. This interaction has saved this company my business. I am so grateful for all you have done Thanks. suzzanna Walker

Very friendly & got my Jeep inspected! When I save up enough…read moremoney, I'll be going back to get new tires.

Use to trust and relay on these guys. Not anymore. $1500…read moreand over a month at this shop and my car is not fixed probably. There were shady things said and done: virtually no communication, parts ordered (without my approval) that were not part of the original work requested, another problem found weeks after the work was initially started, mechanic tells me he doesn't know what is going on with my car weeks after they obtained it that I needed to talk to his father. The father, Jeff, was evasive and unreachable at times. Driving to the garage my car was parked in the same spot got nearly 30 days. All the while Jeff knew I needed my car, that I was going into debt in order to rent a vehicle so my daughter nor I lost our jobs, we could go on dr visits and get groceries.

I'm not the only person here to leave a five-star review, and I can only repeat the praises…read moreeveryone else is singing. The people at D&B Auto, Bruce in particular, are honest, competent, knowledgable, patient--everything you could possibly want in auto shop mechanics. Or, for that matter, friends. This is a fine shop; not only in their service, but in the thoughtful advice they give. I'm a fan for life, and will be taking my car there as long as D&B is standing. Bruce: you rock! And by the way: everyone hates wait times, but not everyone knows that less than a five minute stroll away is the Abundance Co-op, a somewhat hippy-dippy but amiable natural foods place with a large cafeteria area, good coffee, free books, soup and sandwiches, internet. It's the perfect spot to wait till your car is done.

Bruce and Dave a business based upon integrity, expertise, and excellent customer service. They…read moreare both amazing humans and super fair in their pricing. Completely trustworthy!!

UPDATE; I fallowed through and sent them all relative…read moreinformation as suggested by Jason the owner who contacted me on google reviews. Then he said that a regional manager will call me in a couple of days to resolve the problem. That was nearly 2 weeks ago. This is really no surprise to me. Also, I failed to mention in the original post that I was overcharged nearly 100 bucks because I didn't review the receipt until after writing the original review. At this point I honestly rather not deal with these shysters. I'll suffer the financial loss. Changing my two star rating to a one star. Do yourself a favor and don't take a gamble with Firestone.

I had an apt at 1pm. At 2 I was given the diagnosis and I decided to go ahead and have it repaired…read more I was told it would take 1 1/2 hours to repair. It's 5pm and I'm still here. No one has communicated with me what was going on. It's ridiculous to have to be here for 4+ hours