Actually nice and understanding! The previous negative remarks must be before they corrected them…read more Helped me out and got me a plan to pay for my repairs.

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

2016 Chevrolet Suburban We had a great experience working…read morewith A.J. He was forthcoming as soon as he picked up the phone about any cosmetic imperfections before we made the 2 hour trip. He was honest, personable, and didn't apply any pressure about making the purchase. He was easy to work with and very communicative/responsive. He went above and beyond to make sure we were comfortable and happy with the purchase. I would highly recommend A.J. at R and L Auto. Thanks again!

From the owner: Our customer service and promise to provide a seamless,…read moreeasy, car buying experience. Affordable and safe used Trucks, SUVs, 4x4s, AWDs, Sedans, Luxury cars at an amazing value. Get your next Upgrade at R and L Auto Spencerport Industry-leading vehicle warranties/vehicle service contracts available for your purchase at minimal cost! Protect your UPGRADE today. We can help with your purchase, financing and vehicle insurance needs. Call or txt us today 585-738-2792

Do yourself a favor and stay away from this place. This man is a crook. Everything other people…read moresaid about this place is EXACTLY true. Bought a car from him with an incredible amount of issues after he reassured me that there were no issues at all. Did the paperwork and inspection himself. Definitely fooled me.

Beware this dealer!!!…read more Be cautious when buying a vehicle from this dealer. Purchased a car that could potentially have killed me from this dealer even after he told me that the car was in great shape. Bought a used car from Whit that was in absolute dangerous condition. Don't make the same mistake of letting Whit handle the paperwork for you, or get license plates. Have the car inspected yourself or run the risk of getting a car that "passes" inspection with highly dangerous, unfixed issues if you do make a purchase. When we bought the car from Whit he reassured us that he would have it properly inspected and in working condition. He appears to be a friendly personable person, but after getting the car I noticed the oil had not been filled even after he mentioned he would have it checked and changed. Took the car to get an oil change, and quickly began smelling a burnt smell after 2 months. I don't drive much, so it took a minute to notice, but it turned out there was a leaking oil gasket. Upon inspecting the car at a "certified" and legitimate inspection facility, I found out that the car was missing a bolt that holds the Left Rear Control Arm in place and that there was a bent and disconnected Sway Bar, both which should not have passed inspection and could have sent our rear tire flying off the car while we were driving. Thank god this did not happen. Additional issues included the Break Lines being installed improperly and had been touching parts they're not supposed to. Don't trust his inspection, if you are going to do business, I will recommend taking the car to be thoroughly inspected or you could potentially purchase a car that is life threatening.

It was allll good until I called the place FOUR times to get my window checked due a chip on it…read moreespecially being that I still have a 30 day warranty. 2 weeks and no call back to check it out or repair it. Got to do it myself. Not cool.

This review is about the sister dealership (Roc E-Z Auto) and the only reason it's getting to stars…read moreis because Ralph was a sweetheart and was very patient with this entire series of issues. I bought my car in November of '24... was extremely happy about it! And then the check engine light came on 6 months later... I took it into a mechanic that is highly trusted and was told that I had multiple leaks and that my ball joint was one good pothole away from my tire flying off. They said for everything they found wrong with my car, it should never have been sold to me. Now. I trust my mechanic. But I wanted to be sure and I got a second opinion. Cue me taking my car to ridgeview motors. They said they have never seen my car before (mind you. This place is a sister company to Summit view and Ridgeview. Same owner) at that shop. And even the mechanic at Ridgeview told me the car never should have been sold to me. Fast forward to after all of that got done and paying out of my own pocket. Check engine light still hasn't gone off. So I had a diagnostic check run on it... and the code coming back is a catalytic converter bank one code. I call them AGAIN and ask what was going on. Because at this point I'm irate that I bought a $12k car that I'm ending up spending the equivalent of my down payment in repairs on... I told them I wanted to speak with the owner because this is ridiculous. Ball joints and a cat converter don't go within 6 months to a year on a freshly inspected car! And since it was outside of the requirements for me to enact the lemon law, I wanted something to be done for the fact that I was sold a faulty car! I went into Summit View and asked to speak to the owner or whoever was in charge and Steve (the manager at the time) told me that the owner would get in contact with me in a few days. It is now December of 2025 (6 months after I was told the owner would get in touch with me) and I have not heard a single thing from the owner. I was also told that the owner would refrain from contacting me for as long as possible just so that everything that's wrong wouldn't be covered by a warranty and he wouldn't have to pay or fix anything. With the amount of money I spent in repairs already, I'm contemplating suing this location or even the owner directly because I was sold this car under the implication that it was able to pass inspection and I wouldn't have to do anything in terms of repairs which is a form of fraud! This is beyond ridiculous and I absolutely do not advise anyone to buy from Roc EZ EVER...! Honestly contemplating going to another dealership, seeing if they'll take my car, pay off the rest of it, and get me a new car that isn't riddled with problems... never again will I buy from here again.

I was really pleased with the level of service and responsiveness here! They got back to me quickly…read moreabout the issue I brought my car in for and also informed me about another problem they diagnosed through inspection. Prices for parts and labor seemed fair.

Vanderstyne's service department had the best customer service in Rochester! I went there last…read moreweek with an issue with my suspension. I just moved here from San Fran and was worried to come to a dealer for service because I wasn't from the area. Tim and his team helped me and welcomed me to the area. I will always come back for service going forward!

Just made my first purchase from Chris at Pioneer Trucks, drove 2 hours from the Southern Tier of…read moreWestern NY. Chris had the truck cleaned and ready to go! - It may seem odd to make an appointment at a dealership, at least I did at first. Gotta say it was a pleasant no pressure experience with him and his team, also I found what I was looking for with the right truck at the right price. My trade and all the paperwork was completed in one visit allowing me to take my truck home the very same day (less than 4 hours) start to finish. Thanks Andy for jumping in to help speed things along. I would buy from them again..... Mark

Great dealership. Very honest and easy to work with. We had a small issue a month after we…read morepurchased our vehicle they gave us a loaner and fixed it. Amazing place!

My husband was in desperate need of a new car, and I wanted to try and get out of my lease a few…read moremonths early. We stopped in around 5pm to discuss options. Andre B. and his assistant Jake were very helpful. We were able to secure two leases with no down payments. They covered my lease fees and remaining payments, and Andre was able to work the numbers so I'm even paying a few dollars less than I was paying beforehand. Andre gave me his personal cell number to contact him with any questions or needs. Overall very pleased with our experience and Andre's no-nonsense approach to our sales experience. Nobody wants to be finoodled and jerked around and I did not feel that way at all while conversing with him. We haven't had any service done here yet, but I can say our sales/leasing process was a 5 star experience.

So my parents have a 2016 Chrysler Town and country and one of their keys was opening one of the…read moreside doors. Every single time somebody touched the key whether it was in a pocket or on a belt. I've had to have a key replaced there before and when I went up there they told me there was a guy that came every Tuesday and that's how I got my key replaced. That was 2 years ago. So my mom took the key up here and told him what was going on. They said it'll be $200. We'll see if we diagnose it and they didn't say anything about keeping the car. So 3 days went by. My mom had to call them to see what was up. They said it was going to be $400 to get her a new key. I told her that was ridiculous. I could find her a guy to do it. We did end up finding a guy here on Yelp. My dad went up to pick up the key and they flat out. Told him about the guy that comes every Tuesday. I know that dealerships are notorious for not giving women lots of respect or not treating them well but this is absolutely ridiculous.

Love AAAusually great service. But for Western NY AAA call them directly (and directly, not the 800…read morenumber either) - do not use the app (at least not the Android version). It's a disaster. I have had several bad experiences using the app and who needs another headache while stuck, right? Great organization but what a horrible app!

Around 2:10PM on July 2 , a AAA help truck (Ford Ranger) was headed northbound on St. Paul Street…read moreand made an illegal u turn on to 104 West bound without signaling or flashing lights, just an abrupt 180 without any warning. There are 4 signs on St. Paul that warn drivers not to perform this maneuver, but the AAA truck driver thought it was acceptable and safe to do so. I have been a AAA member since I started driving over 20 years ago and I am very disappointed with the lack of safe driving exhibited by this person in one of their trucks. A private truck in front of me was screaming at the driver and had to slam on their brakes. I am reconsidering renewing my membership to AAA if this is the kind of people they hire to drive their trucks.

I bought a vehicle year ago I live two hours away. I had called to tell them I was interested in…read morebuying a specific Kia sportage. Gave them the model number. Everything was set to go, although it took a few days. I went in with my own financing in place which they assured me they could get me a better rate. I got a few hard hits to my credit report and a higher rate as by this time, my banks rate expired. When I got there it turned out the car I had bought online was sold from under me and they gave me a choice of two other vehicles. Same make and model. Less features for about the same price. I picked between the two and have been dissatisfied ever since. And the cocky salesman was an..... well I will stop there. Never went back for the undercoating I paid for. It can only be done on certain days which don't work for me. Between work and the distance. Also noted after the fact, the dashboard was taken apart and it wasn't put back together correctly. so that rattles. Don't trust them. I think they have one solid requirement to work there. You have to have a Major in BS with a GPA of 4. Take your business elsewhere! :

If I could give it zero stars I would. I recently purchased a 550 dump truck from bob johnson…read morecertified. I truly enjoyed working with Paul the salesman. My complaint is with the manager Grant Corsaro who is a lil weasel. Purchased my vehicle 12/29/24 and now here we are 3/28/25 and I still can't get plates. I have been on a speaker call with grant the manager about this problem about 2 weeks ago and was told he was going to have everything over nighted to my DMV so I can get plates. Fast forward to today and no plates or over night anything. I question him on this and he says that this is the first time hearing about it and that I have no idea all the stuff that goes at bob johnson and everything that he has to do in day. I start to put pressure on grant and he says that I am done bud and hangs op the phone. Grant Corsaro has serious emotional problems and he will lie thru his teeth and should not be a manager at bob Johnson Chevrolet. Everything was recorded Grant. Go drive uber