I made a call to a dentist not too far from this location off of N. church st which was less than…read morea few feet from where I was located and the front desk representative did not seem interested in not only the urgency I had but the care I needed. After explaining my issue she said well I'm not sure what procedure you are explaining but does your in order to move forward I need to see if your insurance covers you. 1. I already explained I went through my insurance site and found this location (active listening is not her forte- she should've asked me about the member number) 2. I needed a same day appointment because of the pain associated with my issue. (After all that she FINALLY said we can't do a same day "you can go to urgent care") I said thank you and hung up-She clearly cannot represent the brand... NOW AS FAR AS THE TOP TIER SERVICE AT PEARL DENTISTRY... CHEF'S KISS! I called in and was greeted with the most welcoming and empathetic voice and professionalism from the front desk staff (I could almost kick myself for letting my pain make me drop the ball and forgot to get her name- she needs a shout out) She asked me how quickly can you get here? Do you think you can get here within 30 minutes? I was floored! Yessss I can! At that point she asked "so how did you find us?" - not will you be covered by your insurance. I told her my insurance and she said great! I can look you up to help you get in quicker and get taken care of! I was ill prepared but she took other means to find me and followed up with a 2nd phone call before arriving. The way she carried herself it was like I was the only patient they had and I was Queen Charlotte herself - just VIP Service and care, tailored to me, and about me. Good energy from the jump start! When I arrived... I was literally at the corner and she was looking out the window at a lost lady with 2 toddlers in a stroller and she waved me down like she knew me-Thank God because I was already hot and in pain but her infectious smile from probably 400+ft away made me feel like I was seeing a long time friend and I waved and painfully smiled bigger than I should have! she opened the door for me and said hey there welcome to Pearl Dentistry! I said did I look that lost? And we laughed and she said it's ok I'm just glad you made it! The other staff members were smiling and greeting me too (like we met before as well) 1. Location- Beautiful, bright, wonderful aesthetics, beautiful chipper people, and very professional. Great music too! 2. Technology and Intake- sent me a message for check in to my phone, easy and effortlessly created without feeling like I'm putting everything and my blood type on there (I've had some forms I wanted to just exit and this was very direct, straight to the point and not a dragged out process.) 3. Wait time- by the time I blinked they were calling me to the back and that was perfect because with the toddlers they can get a little too busy us moving to the back as quick as we did helped a lot. (Not to mention they had snacks for them and YouTube that kept them cool, calm and collected during my visit) 4. My Tooth Fairy Dr. Amanda Curtlin, DDS What a refreshing experience to know that the standard of service does not stop at the Front staff but in the individual rooms with back staff (Dental assistant/X-ray tech/ pre-op- very personable young lady!) Dr Curtlin made my nerve wrecking experience easy and effortlessly created a great environment for me to relax and provided a clear understanding of what was happening, why it was happening, and what we need to do to stay safe during & after care. Never in my life has a dentist made me feel comfortable enough to hum through a tooth extraction. I mean she carried the tunes with me, checked in on me after every line of the song, and still carried out a full tooth extraction without missing a beat! I think I even heard her sing to the dental assistant to drain the site AND I LOVED IT! She communicated with me the entire time, telling me to make sure I tell her if I feel any pain vs pressure, paused if she didn't understand what I was saying even if it was something as simple as you both are doing great because at that point they weren't just my cheer squad, I was theirs! I am an unofficial Pearl Dentistry ambassador little does she know and that is because of Dr. Curtlin and the entire staff! This isn't your normal Dental office that we grew up with... this is the Young, fresh faces, committed to excellence and care, empathy and compassion, personality and professionalism and their name fits because they are the Pearl in the sea of dentistry and definitely reimagined the view of dental care, HANDS DOWN THE BEST EXPERIENCE!

what can I say about this place? I had to find a new dentist since mine moved outside Uptown and…read morePearl was my choice. in two months I lost a tooth, they used all my annual allowance from my Delta Dental Insurance and I still had a bill of $1,400 to pay. Stay away from this place, they play a crazy loud music all the time and show slides of their team on tight jeans, provocative poses when you are getting your treatment. It's more like a hair saloon than a dentist office, truly bizarre!