I have never in my life written a negative review on a practice/business, but this is necessary…read more Foremost, the 2-Stars were given GENEROUSLY as when I did see the dentists' at Lyndhurst Family Dental it was a positive experience.
However, I was found today to have been "dismissed" from the practice. Well that is just bizarre to me to begin with. I was dismissed because, and I DO somewhat understand the logic, I was ONE no-call/no-show. Okay... however, the ONE no-call/no-show? I was battling COVID. I have the paperwork. It is in black & white. I indeed did not show up and/or call because, AGAIN, I was battling COVID. I did not even know what day it was for nearly 3 weeks, and that is no exaggeration. I feel as if, after providing Lyndhurst Family Dental with CCF proof of being COVID positive at that exact time, my "dismissal" should be/have been reconsidered.
When I spoke with a "higher up," Faith, I was astounded with the amount of disrespect I was treated with for what I feel, is no clear and/or logical reason. After looking back at our "conversation," per say, I am still in disbelief. I asked Faith if I may simply email "to whom it may concern" in order to get behind the matter. She responded with, "yes, but she won't respond to you anyway... you've been dismissed." Okay? Well Faith then began to raise her voice at me & literally said, "you will not speak to me this way." Excuse me, but I will NOT EVER allow anyone to speak down to me or raise their voice at me. I was monotonic, I was polite, maintained, and I NEVER use or used vulgarity. Did I raise my voice AFTER Faith said such? I did indeed in order to speak over & UP for myself. Again, I will not allow myself to be treated in such a manner. Nevertheless, I was still courteous, and I even apologized to Faith at the end of our "conversation" as I should not have raised my voice in kind (to hers). I suppose I should have also apologized for catching COVID? Oh my.
Needless to say, I will/would NEVER return to Lyndhurst Family Dental, whether my "dismissal" was reconsidered or not. I'm still in shock. How TERRIBLY UNACCEPTABLE.