Agree with Anna B. on the poor communication. I think you can do better than Jim Folan. Based on my personal experience and perspective, Jim didn't get back to me on promised paperwork or call me back when he said he would. He strung me along for many days. He originally came and talked through his opinion with me regarding our rental condo's deck for potential water intrusion into our living room and potential fixes and then never handed over a copy of his estimate when I asked. I tried to figure out fix and prevention options with him to get to the bottom of what I suspected to be potential water intrusion from the deck. Instead, he insulted me over my efforts as a landlord and never handed over his estimate. He was unprofessional and disrespectful, in my opinion. I felt mistreated, and it's my guess that he did this because he was afraid he might lose business with the HOA. I felt demeaned when addressed by him and his arrogant tone. I was shocked at his unprofessional character assassinations of me. I felt targeted and belittled. I know contractors are hard to find, but if you can, save yourself time and avoid this one, especially if your job isn't massive, I guess, like the other poster said. read more