A hideous institution. I have so many complaints against these guys where do you start? Thank…read moregoodness for the internet, maybe over time it will make a material change to the way they treat people. I went in here not so long ago to withdraw funds for a building project. The middle aged loser guy behind the till was clearly unhappy that I had some savings and asked me every security question imaginable, to the point where it became offensive. I was not new to this branch, had already showed my drivers licence, passport and answered every question promptly but he was intent on causing me trouble. In the event I was made to feel like he was doing me a favour giving me my money. RBS don't seem to get that it's other people's money, not their own. More. I bought a part for my boiler online. The transaction went through 4 times and cleared my account. I called the call centre and was told to contact the merchant - I did this and was then told to chase rbs as it was common for them to do this. I shouldn't have been surprised with the response from rbs, in their typical financial services schoolchild culture all I got was "it's not our fault" and go back to merchant " I know we're in the right". At no point was I offered any real help. While rbs and the merchant passed the blame I missed out on my next day holiday to Ireland (they cleared my account) while they took a few days to release my funds (rbs). I still get a horrid feeling when I go through the doors, like I'm expecting some sort of hassle or headache with every transaction I make with them. Add to this the charges that have been put against me from not only my student days but from daft things like the incident mentioned above, where they deducted too much money from my account then charged me and then made me jump through hoops to get my money back. RBS are an organisation of thieves. They hide behind an official logo which they think differentiates them but thieves they are.

This has been my favourite bank building in Edinburgh! I mean, it's massive if you look at it from…read morethe outside and even inside! This used to be a Lloyd's TSB branch before it had to split and now have TSB in Scotland and Lloyds in England and Wales. You will find at least one person available for information in dedicated desks, advisors for personal appointments , up to three personal banking cashiers and one business one, self service deposit points (same day). At the moment their 5-5-5 current account is great: interest , reward, switch incentive! Friendly and helpful staff! Definitely recommended!

My Girlfriend and myself went to Clerk Street Branch in Edinburgh with problem with easy saver…read moreaccount..........We were seen by Scott Hilson who took the time to sort everything out with excellent attention to detail. It was a pleasant experience because he actually seemed interested in making this as painless as possible..........If all staff were like him ...banking would be much more enjoyable ............As my girlfriend stated to him..........Fantastic Scott :)

I don't like banks as a rule, but after opening an account with Lloyds, this branch has been quite…read moreuseful to have up my street. It's not big, meaning that rarely are there ques and arranging an appointment is fairly straightforward. Keep in mind that their opening times are inconvenient for those who have a 9-5 but I think that goes for most banks branches.

There are lots of banks and branches out there, but still, there are some that are more attentive…read moreand personal than others. This branch - not far from Princess street - is hidden away from the crowds, because of the Tramline being built. Nevertheless, the personnel are keeping up their spirits and are still as helpful as ever. The branch has a spacious environment and if it needs be, it offers privacy using closed off cubicles.

This is my local bank that I regularly visit on my lunch break. I couldn't praise them highly…read moreenough as they are always super keen to please and helpful. I have both a current account and credit card with them and if I ever have an questions or issues with them then I pop in and everything is sorted out extremely last by a friendly member of staff.