After only one visit, I am incredibly impressed with my care. Maureen is kind and efficient. She…read morehad called the pharmacy and sorted things out before I made it to work post appointment. Excited to have found a good provider and see how things go.

From the owner: At Resilient Psychiatry in the beautiful east side of the Northern Suburbs of Buffalo neighborhood…read moreof Williamsville, New York, board-certified Maureen Conway, PMHNP, specializes in adult psychiatry. Maureen and the staff provide patient-centered care and compassionate mental health services for patients 20 years old and up via telemedicine. With an integrative and multi-disciplinary team approach focusing on evidence-based care, Resilient Psychiatry is dedicated to helping patients achieve their health and wellness goals and live their best lives.  Maureen graduated from Vanderbilt University (informally Vandy or VU) in Nashville, Tennessee. She offers patients over twenty years of experience as an adult psychiatry practitioner, adult ADHD specialist, and insomnia specialist. As an experienced health care specialist, Maureen is highly skilled in addressing a wide range of mental health concerns, from anxiety, depression, and mood disorders to complex behavioral concerns, such as attention-deficit/hyperactivity disorder (ADHD) and obsessive-compulsive disorder (OCD). Trauma-informed, Maureen and staff are skilled in the diagnosis and treatment of anxiety and depression related to trauma, as well as panic disorder and post-traumatic stress disorder (PTSD). Depending on individual needs, Maureen can also refer patients to other specialists. Patients can receive mental health services from an expert in their homes or other locations via telemedicine...

Absolutely horrible. I can definitely say I, and my family, are worse off having known Dr Merkel…read moreand using this practice who obviously only care about the bottom line. Cost me $385 out of pocket for (2) 30 minute conversations with the man. Unless you are wealthy or have great insurance (which obviously I don't), the only thing you will get here is a lot of debt. They should remove any perceived University affiliation as they don't care if you go to UB or not with their pricing.

As the caregiver of a person that has need of Psychiatric services I find this practice to have…read moresomething that many lack: Patience and Compassion. I have interacted with 2 of the Psychiatrists in this practice in that capacity; Dr Ghosh and Dr. Tan. Both of these Doctors take the necessary time to understand the issues surrounding their patients needs and show a penchant to avoid over prescribing potentially unnecessary medicines. Most importantly however that I noted is most Psychiatrists I've ever interacted with just focus on the maintenance of a patients' mental health, both of these practitioners have shown their willingness to create a road map of recovery that actively looks to see their patient overcome their mental health challenges. There is a stigma in our culture about mental health issues. Considering 36% of the US population reported some level of incidence of Anxiety or Depression related disorders (i.e just over 1/3 of our population) it seems silly that this stigma even still exists. With practitioners like these it makes it easier to cope with the challenges of mental illness.

Dr. Annalett is the best! Very easy to talk to and listens to the patient, she has been steady and…read morehas not left us like other doctors have over the years. I hope she never leaves. thanks tommyd PS the office is big, in a great area!

The front office is never helpful and the office manager never returns calls. If it weren't for the…read morefact that trying to find anyone taking patients, I would choose another provider.

This is a great place to either get help from a psychiatrist or therapist. The staff here are…read morequick, friendly, and efficient. They've always treated me with my respect and concern if they ask how I'm doing and I answer honestly. I usually don't have to sit down and wait for my appointments either, which is great. Because I'm not in a giant waiting room surrounded by strangers, I have less anxiety by the time I get to see my psychiatrist, Dr. Phillips. Her care has meant a lot to me. She still gives me helpful suggestions even though the crux of our appointments involve us trying to figure out my medications. But such is a psychiatrist's goal...unless something has gone seriously wrong. Then she first and foremost tries to ascertain what is going on, then how you got that way, then how she can help. I recommend her. I have seen other professionals at SPA before too, but I have yet to find a therapist I mesh well with. This is not exclusive to SPA of course, but the one chronic pain therapy specialist they recommended for me did not fit in well with my goals. She actually made me feel a little bit worse, which was disheartening. All in all though, everyone here does genuinely care and the office is run well. I definitely will continue to go here.

Krista Clever is the doctor for you if you're hoping to make your life more difficult, get zero…read moreresolutions and have more issues after leaving than you did coming in. I went to her office to discuss different medication options and treatment for my tween after she was ALREADY evaluated for suicide following suicidal ideations stemming from a new SSRI. We were actively taking steps for treatment and have a team of mental health professionals guiding us. She spent less than 10 minutes with my daughter, then immediately demanded she be admitted to a private mental health hospital, for a 7 day lock-in and no contact with her loved ones. Or I could take her to ECMC (to be placed with mentally unstable 12-18 year olds of all genders), if I didn't want to pay an exorbitant amount of money for an unnecessary stay at a private facility. I found it fascinating that Krista felt like she had more insight into my daughter, in such a small time frame, than the team of professionals who evaluated and cleared her days prior. Those professionals worked closely with the guidance team at her school (who have been involved with her mental health for 2 years already), spent over an hour speaking with my daughter and were incredibly thorough. I valued their opinion more than this woman who barely spent any time with my child, and she did not have any insight from those who have already been working with my tween. I did not even make an appointment for this reason, we just wanted some assistance with medication. Immediately I contacted other services to have her reevaluated and SURPRISE! Not a single person agreed with her hasty, incomplete and wreckless recommendation. Krista chose an extreme response that would have inflicted more trauma and issues on my child than would have solved- and she did so with minimal information. The next day she called me and threatened to call an ambulance and take my child by force if I didn't follow her recommendation and was so angry when I told her my daughter was immediately reevaluated and cleared. She then contacted the office who gave me a second opinion, deeming hers inadequate, to scold them for not following her orders. But they had already been working with my daughter and had more insight than Krista. Overall, we had three evaluations for suicide risk, all by qualified mental health professionals, Krista was the only one who made such an irresponsible decision, and it was the least thorough and quickest assessment yet. I am so thankful for Spectrum Services, who offered me legal counsel when she threatened to take my child forcefully, despite having been immediately reevaluated leaving her office. It seems Krista has a problem being wrong, she kept saying "i know what I'm doing, this is my job". Well, it is also the job of the other mental health professionals who cleared my daughter and actually took the time to know her and assess her entire situation. It is honestly alarming that this woman works in medicine and has the power to make life-altering decisions on someone's behalf with little to no information. Stay far away.

I have struggled with mental illness for nearly 30 years now, starting at age 14. I have been in…read moreand out of psychotherapy, on and off dozens of meds, and placed on 72 hour hold in inpatient at several area mental health providers. I had NEVER had a positive experience in inpatient at any hospital until someone recommended Brylin. The doctors, the therapists, the social workers, the aides and paraprofessional staff, the nurses - every single one of them helpful, understanding, supportive and, most importantly, this team will do whatever it takes to get every patient the care and the assistance they need to succeed in the outside world.

My grandson smelled like body order was in the same pants days ago ..they were concerned abt their…read morepatients but only from A certain standpoint..receptionist was welcoming an very professional an polite .

Oral Oncology & Maxillofacial Prosthetics is the part where I went for an evaluation of a spot on…read moreof the roof of my mouth! Biopsy needed. Scary? yes! But, Dr. Frustino and nurse Lori Ann put me totally at ease. The dr. explained everything, using words I could understand, the procedure was essentially painless, and when i called a few days later with some questions, it was the doctor herself who called back that same day. When the results came in, she called me to tell me the good news, rather than requiring me to wait until my follow-up appt. I didn't have to ask for a copy of the report; she offered it to me, and explained what everything meant. Hopefully, you'll never need to use their services, but if you do, go with confidence!

Tl;dr: poor care, 12 hours and counting for check-up after car crash…read more The good: the facility LOOKED clean at a glance, but that's about it (and even that starts to show its cracks) The ugly: burnt cigarettes on the ground, poor hygiene, terrible smell coming out randomly out of nowhere The bad: extremely bad environment, many homeless people sleeping on seats (one was found masturbating in the vending room!!!), extremely long wait times. The horrendous: hospitality is far beyond nonexistent, almost like the word is not in their dictionary. Was meant to be "checked" in "45 minutes" and it has now been more than 4 hours since my last checkup. I tried inquiring about my status and how long i may have to wait and i was abruptly cut off by a lady with heavy makeup saying "you're waiting on a room". If you're in a situation and need to go to a hospital, make sure you avoid this one. It is by no means considered a hospital at all, if anything it's much less. People here are heartless and will not show an ounce of care towards you.

I started noticing Dr billing me double for each visit, and was stunned by this lack in integrity…read more Dr also misdiagnosed my ptsd, after I was honorably discharged from military service.