Justin and Noel were very professional and delivered and tuned our piano with great care! I would…read morerecommend them! ML

I had my piano moved by them and Justin was very helpful, he took care of my piano and they were…read morevery affordable. I'll definitely have my piano tuned by him. Highly recommend!

Instrument: 1969 Kimball Console piano. Activity: Regularly…read moreplayed several times a week. Was behind approx 7 years in regular tuning routine. Prior to that gap, was on an annual schedule. After a not-so-good tuning from another piano tuner earlier this year (who broke a string and blamed the piano's age on the string's condition and also as being the problem of why it did not hold the tuning 3 months later), I reached out for a second opinion and re-tuning from Well-Loved Piano. Best decision I made this year! Not only did Kenny assess the condition, he replaced the broken string and tuned the piano to perfection, but also fixed the root cause of a long time sticky key that was able to be replicated on my test-play before he left. Taking the time to find the root of that problem won me over! I have already booked next year's tuning before he left. Kenny knows his stuff!

I reached out to Well-Loved Piano because we moved out to Long Island 4 years ago and neglected to…read morehave our upright piano tuned. I made the appointment online and Kenny came to the house right on time. Kenny was polite and professional. He has a warm, friendly manner. I was worried about how poor the condition of our piano might be after 4+ years of neglect. To my surprise and relief, Kenny said our piano was in good shape. It needed to be tuned but was otherwise in solid operating condition. The tuning lasted an hour, and the piano sounds great. Kenny does high-quality work, is very knowledgeable, and is a pleasure to speak with. I highly recommend Well-Loved Piano for piano tuning! Michael L

I'm leaving this review for a location and dealers who were incredible in the hunt for my upright…read morepiano. I had been to several piano stores, but the gentlemen here are no doubt the most down to earth piano dealers in the area. I felt that they listened to the type of instrument and sound I was looking for and did not try to sway me to their profit. Moreover, they take their time and do not rush you to pick something immediately. They realize its a savory process, especially if you are true music aficionados. The owner of Faust appreciates music, and keeps that integrity in their business. It is important to feel right when spending this amount of money. I have no regrets going with these folks, and you will not either! They have my business for years to come...

Steve was fantastic. Knew all the details of all of the pianos. I did not buy a piano because I…read morealready have a piano, but if I ever bought a piano I'd buy it from Steve. See you after I hit the powerball. Beautiful pianos.

Tom was so prompt getting back to me right away and recommending Greg Cole to do the timing as I…read morethought I needed a big repair done from a recent move before I had the piano tuned. Greg was also prompt-fit me right into his schedule and even showed up early at my request. He quickly and easily fixed what I feared would be a big job and then expertly tuned the piano back to perfect pitch!

The best. Tom is not only an excellent tuner - highly skilled, precise, thorough, and efficient -…read morebut also deeply knowledgeable about piano mechanics, construction, and history. I greatly enjoyed our conversation as he set to work. He completed his standard twice-over tuning in good time. Our piano sounds better than ever.

I needed to move a grand piano from Westchester to Queens. I contacted this company and was given…read morean estimate which seemed reasonable. There is also an extra 3% surchage if you use a credit card. There were no long, twisting stairwells to navigate (which I believe increases the cost), so a relatively straight-forward move. The company was very responsive via email with answers to my questions (usually within a day) and we booked a date. It snowed the day before the move, but the movers showed up on time, were very professional, and the move went very smoothly. I did not notice any issues upon delivery. I have a Dampp Chaser system attached to the bottom of the piano to help regulate the humidity around the sound board. About 1 week after delivery, I noticed that one of the bars from the Dampp Chaser was on the floor hanging from its power cable. It turns out that two clamps that hold the bar in place were broken, and the bar eventually fell (I think from general vibrations from playing the piano). I suppose maybe this could have been from just general wear, but the timing with the move was just a little odd, and it was two clips, not just one. I contacted the company via email (using the same e-mail address that I had used previously) with photos of the problem and received absolutely no reponse. Eventually, it was a pretty simple, inexpensive repair, but I was a little disappointed in their lack of response (which is why I took off a star), and just wonder what would have happened if we were dealing with a bigger problem. I'm not going to pass judgement, I was otherwise happy with the move, but you can read about the interaction and decide for yourself how important this is if you chose to use this company. Update: So the company did reach to me, took responsibility for the damage, and offered to make it right. At this point, I did not take them up on their offer since it turned out to be a relative easy and inexpensive repair, but I just wanted to acknowledge their follow-up.

The "magic" in the name is absolutely true! They managed to maneuver a Steinway studio upright…read more(approx. 600 lb) around a hairpin turn as they carried it down the stairs, turned it within a narrow hall as they headed toward the door, and eased it down some more stairs to reach their truck. It was astonishing. The three gentlemen who did the move could not have been more courteous and patient, as were the folks who I spoke with on the phone as I set up the appointment. Five stars isn't enough!!!

We own a studio action and find it very difficult to find someone we trust to handle our piano…read more Marc is the only person we trust to tend to it. He is very friendly, and knowledgable of pianos. VERY reliable and is flexible to our availability. We used to have someone come in from NY, but after we found Marc we figured out he had better service than anyone from NY. Prices are reasonable, and worth every penny. I was appalled when I saw I was the first person to write a review for him; I thought I would be adding to a long list of 5 star reviews. Great guy, great service, great results.

Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!