I don't know anything about bikes, but I came in with an idea of what I wanted for a commuter bike,…read moreand Henry helped me out. They had a huge selection of all sort of Trek bikes, but I found the one I wanted quickly. I was given some tips for using the included service package and warranty, had the bike adjusted to my size, and all of the accessories I purchased installed prior to leaving. Thankful for the super helpful and knowledgeable staff here!

Always stop here when I get to columbus…read more Great selection of TREK bikes Always find awesome shoes and accessories Super knowledgeable!

Santa did not properly assemble a bike for our 7 year old granddaughter and even though the bike…read morewas not purchased at James Bros., they checked the bike over, fixed it and it was ready the same day. Santa cannot thank the guys @Jamesbros enough for their cheerful, professional service and He highly recommends them for all of your biking needs!

Coolest bike shop in Alabama. Great service, and helpful staff. Plus you can't beat 6 beers on…read moredraft and a number in a can, in a bike shop. How cool right?

This is a great local bike shop that is very active in the community, giving back through numerous…read moresocial events that strive to keep citizens active and healthy. The quality and selection of the bikes is just a bonus!

Bad experience. Spoke to a Makiya who was very rude about returning the bicycle that my Soldier…read morepaid a ridiculous amount for. Even after explaining the situation; her customer service attitude was not acceptable. Did not notify the customer of the depreciated value of the bicycle with the return policy. Customer received not even half of the refund for the total price he paid. Complete rip off.

My 38 yr old bike, still in good shape, just needed a tweek with new gears and cables. They were…read morevery knowledgeable and recycled older parts. (Which also Keep the price down.) she works like a charm! Cycling almost daily now. Thanks!

Only gave them one star because I couldn't figure out how to give them zero…read more They refused to pump up the tires, tighten the pedals, and adjust the brakes on my brand new Pedago City Commuter because it was an E-bike and they "just don't want to get into those". I could not get the person there to tell me whether they were afraid of some kind of liability or whether they just had no respect for E-bikes and folks like me who need the occasional assist of an electric motor. I got the distinct impression that it was the later since I was only asking for basic mechanical inspection and set-up. They don't seem to understand the concept that you are not liable if you are in no way negligent. That leaves two possibilities; they are either incompetent or rudely biased against what they see as something less than a "real bicycle". Since I've had no problem with their service in the past, I'm guessing it must be their bias. I didn't know that there were bicycle-nazi's in town, but now I do. Keep in mind that this is a shop that I have done exclusive if not frequent business with since the 1980's. I purchased my road bike from them many years ago and to date they have done all the service on my bicycles. Worst customer support, empathy, and biased policies I have experienced in a business that is supposed to support people in their hobby of bicycling. They will never get another dime of my money and I will go out of my way to send people to other shops in the area such as James Bro.s Bikes who had no problem whatsoever helping me tune my bike up. They were very friendly, professional, and said they love E-bikes and were more than happy to work on them. Funny, I didn't even know that there was another shop in town, until I was treated so poorly. I guess I should thank them for forcing me to find a real bike shop that actually cares about customer support. Maybe that is worth one star.

I first purchased a Trek Bicycle 35 years ago after reading an article and rankings by the world's…read moretop monthly publication on all things that are useful for the average person. This highly informative and regarded magazine reports the Number One Hybrid Bicycle was the Trek 720 hybrid bicycle. Trek Bicycle Auburn has provided all my bicycle accessories, gear and repairs on this 35 year old Trek 720 bicycle to this day. Highly recommended for anyone looking for bicycle related services and still drive 47 miles to get the best possible experience offered to me today.

I have been going to this bike shop since I moved here almost 2 years ago and while I have left…read moregreat reviews before, I need to praise them again!! This morning I set out for a bike ride and my tire blew! Got home and found my tire was toast! I tried to change it out myself to no avail so I drove to Trek Bicycle Auburn. They weren't going to open til noon (they were having a demo day) but welcomed me in (about 10:30) , not only did they have tires in stock, they had my bike done in a few hours. What started out as an awful day turned out to be an awesome day!!! Ben and Jen, you have no idea how much I appreciate your consistent top notch customer service! So glad I found them!

Bought my first road bike from Arnold's over three years ago. Was not pressured whatsoever to…read morepurchase a more expensive bike and ended up getting exactly what I needed. Back in the area three years later and they remembered me purchasing the bike. Knowledgeable, friendly, and quality work. A good business to support.

Customer service is excellent with a very knowledgeable staff. Requested work was done quickly at…read morea very reasonable price.

The service was great , every person in there was very helpful and friendly. The selection was…read morereally good , we shopped from the clearance items , plus a few regular priced items for our family . Will be stopping back in if we are in the area .

Great store! Friendly staff and very helpful send knowledgable! Highly recommended and love…read moreshopping here!

Adam will give you advice if you need it. The prices seem to fair, the riding gear is pretty niche;…read moreit's a bike shop not Walmart to be fair.

Excellent pricing on service work, very satisfied customer here. Tuneup prices cannot be beat. Also…read morewent in there on one occasion for new tires, another bike shop had told me they couldn't put tires on for a week; they had tires on and me on my way in 30 minutes.