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    James Avery

    5.0 (5 reviews)
    Open 10:00 am - 8:00 pm

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    7 months ago

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    San Anthony Jewelry & Formal - Amazing estate Rolexes

    San Anthony Jewelry & Formal

    3.3(11 reviews)
    3.3 mi

    They did a great job repairing a broken chain that I had. Service was fast and prices were…read morereasonable!

    Let me start by saying how disappointed I am with this jeweler and store. I have had a lot of…read morepieces designed over the years with master jewelers in many states we've lived and others here in Texas. I decided to give William at San Anthony's a try, after he worked so hard on trying to locate a movement for a vintage watch. I have never had such a poor experience in my life! In early April, I picked 2 different feminine ring designs for my daughter and myself (from a book in the store) for a set of carved Cabochon antique jade cuff links that were my father's and grandfather's before him. Also using my gold and diamonds. I wanted similar not the same and each a little unique to match our personalities. And the whole process a nightmare! I was originally told it would be about a month, after a month, nothing done. I needed them for going to see my military daughter and they weren't ready. Then a month later was told well they made the castings but they weren't right as the bands were too thin and needed to be redone. Come back in a week. Went back and told that jeweler wasn't in and didn't know the status. Found my envelope but some pieces were missing including the antique cuff links. I asked where they were and no one knew, I said just give me everything back and I'll go elsewhere. Since they couldn't find the jade cuff links, was asked if I could give them a chance to find them to make them. I agreed if they could be ready by x date, as we were traveling to see my daughter at a base in north Texas and would like to bring them to her. Showed up 2 days before our trip, (early August) was told by William they were sent to a different jewelry store in San Antonio to do the work because he had yet another death in the family. and that shop lost them, and couldn't find them. Then I questioned it because last time they were made but the band was too thin. He back tracked his story and babbled on again blaming anyone but himself. I told them this is unacceptable, they need to find them and when I left the store, I cried. I was so upset about the whole encounter I didn't sleep... I went back after our trip and was told they were located and would be done in a couple days. Showed up in a few days and they weren't ready. I heard so many different stories depending on who I spoke with. And 3 excuses in the 5 months for funerals, quite a few for out sick, not working today, And if I mentioned what I was told at a last visit, they would change the current story to meet that story too. Anyway, second trip to see our daughter and still no ring to give her. Explained she would be here on x date for a long weekend visit while she is in the states at the school and they have to be done. Got a call they were ready. Went to pickup and they were not ready yet. Had to wait a bit. Finally, Abby brought them out and the rings were the exact same ... a chunky, heavy design and not the split shank or feminine designs I picked. Driving home my daughter looked at me and said, "To be honest mom, it's too heavy and the jade stone is loose in the setting, the setting is rough / pokey and I won't wear it as is. So please take it to your regular master jeweler and have him fix this mess!" I handed her my ring and she looked at it and said, yes your jade is shaking back and forth, and actually looser than mine plus there are a few rough sharp spots too. So 2 chunky heavy rings on a design style I didn't approve, don't like and nothing feminine about them like I originally picked... with crappy workmanship that was done quickly to get me out of their hair and basically needs to be redone / fixed by my favorite designer / master jeweler in New Braunfels (Kent at Malleable Jewelry).

    Photos
    San Anthony Jewelry & Formal - He set my diamond earrings for a client

    He set my diamond earrings for a client

    San Anthony Jewelry & Formal - The BEST Jewelry cases

    The BEST Jewelry cases

    San Anthony Jewelry & Formal - William's benchmark work on my natural emerald and diamond necklace

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    William's benchmark work on my natural emerald and diamond necklace

    Kay Jewelers - Change your hours on your site and google if you aren't open until then

    Kay Jewelers

    3.0(4 reviews)
    0.3 mi

    I broke a prong on my wedding ring and took it in they quoted me very high at $289 for a broken…read moreprong and to re-dip my white gold, but it was my wedding ring so I agreed. I had another ring that needed a prong and asked how much to fix this and they advised that they would have to send it out for an estimate. (uh no thanks) They sent my wedding ring out early Nov. they received it back 3 weeks later called and said it was not up to their standards and sent it back out and that it would be a week or so. A month yes a month later no email or call so I walked in and spoke to an associate. I advised I never received an email so I was checking on my ring. She rudely said emails are sent out automatically it was in my junk mail. I never delete mail and politely said no it was not... she rudely said well you have your ring now. I looked at my ring and almost cried and stated this looks horrible. The diamond is crooked and the prong is a big ball much larger than the others. I took my ring over to HEB jeweler and he fixed it for $32 yes $32. It now looks like my original ring and beautiful. A jeweler that is not able to fix a prong on a ring is like an accountant that is not able to add. I will never purchase or have any jewelry repaired there ever again, which is sad since I am in the market for an anniversary band. So disappointed.

    I went in to have a necklace repaired and there was no wait, the staff was so friendly and…read moreknowledgeable helping me navigate the policies since the necklace was a gift!

    James Avery - jewelry - Updated May 2026

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