I came to this James Avery location to pick out a charm bracelet. The employee that helped me was so warm and helpful. I was able to look at the options for bracelets and charms, then make a decision with no pressure. James Avery also sets the charms at no cost, so I was able to pick where my charms would go and have it done same day. My bracelet was ready within a couple of hours and it was just as I ordered. I'm looking forward to adding to my charm bracelet in future. read more

I was visiting San Antonio at a prime time and discovered that JA had a promotion going where if you bought two charms, you got the necklace or bracelet free. Amazing deal! Anyway, James Avery is a great place to pick up gifts and charms to mark trips and milestones. The store on Lookout Rd, is small and it felt a little quiet. The service was great, as I was greeted right away and when I approached the counter, several associates were available to assist. I knew what charm I was looking for, and she helped me locate it and made suggestions on other charms that would compliment it. I ended up getting the Virgencita charm and the Texas serape charm. The associate let me try on the necklace to ensure I liked the length, and then carefully packed it up with the pouch. When I mentioned it was a gift for my mom, she provided me with the gift box and asked if I wanted a card. I always appreciate the extra service and attention when the gifts are being packed. She reminded me of the sale dates and provided me with a pamphlet to take, in case I wanted to order online. The experience was great and positive. Highly recommend this location. read more

My daughter and I had been looking around all day for some thumb rings and wound up at James Avery. I've been in their stores a few times with friends and/or relatives, but I had never purchased anything. The store was kind of busy when we walked in, so no one came to help us, which was understandable. I kind of remembered what to do in regards to finding the pieces that you're interested in and writing it on the paper and taking the paper to the counter, which is where my dissatisfaction began. The young lady at the counter did not seem happy at all to help us. She wasn't very suggestive and we had to prompt answers out of her. When we did decide what we wanted and got ready to pay, I wanted to know why the price was $158 when I bought two rings at $54 each. She then explained that because my daughter's ring needed to be sized there would be an additional charge, which is totally fine, I just wanted that explained to me. When I was done paying, the cashier gave me my receipt and I guess I was supposed to pick my ring up and wear it out of the store, but I didn't want to do that. I had to ask for it to be bagged for me. Overall, the cashier was not friendly or welcoming at all. read more

I've always received great feedback on fellow Texas friends on how much they love James Avery. My mother-in-law spoils me with charms for my birthday. My first time going into an actual store location -- and I was blown away at the overall experience! I don't want to call their employees "representatives" because they brought so much more to the table than that. I had the pleasure to learn more about the craftsmanship and meaning behind different charms and how to pick the perfect that reflected my love and appreciation for my mother-in-law! They also have military discount! read more

This location is great! I like that it's close to my home and that the folks that work there are helpful. However, I do have to say that this location is never an "in and out" affair. Several times I've come in with the intention to purchase a specific charm and to leave my bracelet to get it soddered on... a basic, very simple task, right? But it takes no less than 15-20 minutes for the transaction to occur. I'm not sure how it takes so long, but it seems like the process needs a bit of fine tweaking. The charms and bracelets are quite expensive, so this isn't a cheap investment once you decide to proceed with creating a JA bracelet. You can have other charms from other companies put on for a small fee, but JA won't insure the charm won't be damaged or replaced if lost, so that's something to keep in mind. The jewelry is well-crafted and beautiful. If you buy a JA piece, you can take it in anytime to get cleaned and when you take your charms in to be placed on your bracelet, they will clean you bracelet at that time as well. When charms are being added, you can expect the bracelet to be returned to you the next day, which is quite nice. Additionally, my original charm bracelet was stolen and when asked about any type of discount they would be able to offer me on charms that I had on my bracelet, the employee and manager stated that they don't do that at this company. To me, that is a frustrating thing as a customer to hear. I understand the abuse that someone could put the company through with claiming charms that they didn't initially have, but maybe if you have the receipts or have the bracelet registered with the company, they would be able to help you. I've written to JA corporate about this and hope there could be some resolution that would be favorable to customers in the future. read more

Just exchanged my ring for the second time because the sizes were either too big or too small. I'm very familiar with this process because I've done business at this store, Round Rick, and just Del Rio last Wednesday, 6/23/2021. VERY DISAPPOINTED WITH the Gateway Plaza location....especially the associate SARAH....working at this moment at 11:40am. She was not going to help me...LIED TO ME!!! After I pointed out her lies her supervisor told her to go forward and exchange my ring. BEWARE OF SARAH....she is VERY DECEPTIVE!!! Never shopping here again. read more

First people to walk in my husband and I and I'm ready to get my charm bracelet fixed and I'm ready to buy a bracelet and I asked the lady to open the case for me so that I could look at the bracelet she just walked off and left me and is one person working the register and then 10 people walk in and suddenly there's a damn line and I'm forgotten about read more

So I noticed the reviews myself and I will say this! I have bought nothing from this store and only go there as my pick-up and drop-off. I buy on-line and pick it up from here and or drop off what I need done. With that being said! I have NEVER had a bad experience from the ladies at this store ever! I hope that the employees that all you have had problems with are no longer there and maybe that is why I have no problems there at all! MJ read more

I normally wouldn't review this store, but the ratings here on yelp are all kinda bad...and it isn't a bad store. Just like anywhere else, James Avery has busy seasons, and if you go during one of those, prepare to wait. I have been treated decently at this location, but then again, I haven't had exchanges to make or anything. I will continue shopping here mostly because of the location and the fact I haven't really had any trouble with service or staff. Plus, if anyone makes cuter charms, I haven't found them :) read more

My boyfriend and I went in to buy a charm. Nobody greeted us. No one asked if we needed help we were walking around looking for the one and not a single associate came to help. They were standing around talking to each other. Most James Avery's are so friendly and kind and helpful! This one is not I don't recommend. read more

To start off I will say that my experiences have not all been bad at this location but one of my pet peeves is customer service. I went in today just to purchase something for myself because I just felt like it. After a while when I wasn't being helped I went to the front and told her which item I wanted to purchase she then asked me if I knew the number which wasn't a problem I have just never been asked for a number when purchasing from James Avery before and from there the experience just got worse. The entire time It was very obvious she did not want to be helping me. And to top it off, usually when I purchase anything from them they wrap it up and put it in a bag she simply handed me a small ziplock baggy. I was very disappointed with this experience. I almost bought a significantly more expensive ring and I'm glad I didn't because she didn't deserve that commission. BUT I will say my previous purchases from this location have been wonderful and the ladies have been more than happy to help me. It only takes two seconds to be kind to someone. read more

The other review on yelp is exactly true! When your in there to buy they treat you right. But I just went in there with a JA bag to have the charms put on wife's new bracelet and they helped me with an attitude. I wanted to exchange a charm and they said they had some in the returns but didn't want to process because they were about to close. I got there at 7 and they close at 8. Decided to return everything for the bad service. Decided to take my business elsewhere. They I think we're judging my appearance. I don't think they are use to big shaved head Mexicans with money walking into their store. Never again! Going to J GREEN! read more

This store is very helpful when we are buying jewelry. We buy a lot of jewelry here as a family and the ten give them to each other as gifts. They are absolutely not helpful when we need to exchange the gift for a different size. We always bring the receipt, so it is not like we are asking for exceptions. It's just very clear in the amount of information they provide and their demeanor that they could care less about you at this point. Again,very helpful when we are buying the jewelry. Since we come all the time we can see a clear difference in their behavior. Makes me want to start going to a different JA store all together. read more

If i could I would give it 0 stars!!! This store has HORRIBLE service and I absolutely agree with the judging by appearance. This location is more convenient for me but I will go out of my way due to the lack of customer service. I showed up at 7:56 as I pulled up the lady locked the door on me and my daughter and said it was already 8. Another visit my son was holding the door open for a lady to be nice and when the door closed he put his hand in the way and it was being smashed, instead of the JA employee helping him she watched him while his finger was being smashed. Did not even bother to ask if he was ok or apologize for looking and doing nothing. My spouse went to get me a gift in April and he said they did not once ask him if he needed help. He had just gotten off wrk so he was sweaty and in his wrk boots. So based on his appearance they didn't think he was going to spend over 200 on a st. Teresa bangle bracelet I guess. Can not stand this location what so ever and I NEVER complain or leave reviews, but I've had it with this location. read more