When my fiancé and I first walked into the Helzberg Outlet at the Premium Outlet mall in Chandler,…read moreAZ, we were simply trying to get an idea of what I liked. We had no idea we would leave having met someone who would become such a meaningful part of one of the most important moments of our lives. Robin Eklund was absolutely phenomenal from the very beginning. Her warmth, kindness, and genuine excitement for us made us feel like we weren't just customers we were a couple beginning a beautiful new chapter, and she celebrated every moment with us. She never rushed us. Instead, she took the time to educate us, answer every question, and pay attention to every little detail. One of the most memorable moments was when she took us into the viewing room and allowed us to see the diamond under the special lighting and scope. Watching the diamond come to life through her guidance made the experience feel magical. It wasn't just about choosing a ring it was about understanding the beauty, craftsmanship, and meaning behind it. Robin's patience, knowledge, and passion for what she does transformed what could have been a simple shopping trip into a memory we will cherish forever. Because of her, my fiancé felt confident in his choice, and I now wear an engagement ring that I absolutely adore. Robin, thank you for making us feel so special and for helping create a moment that will forever be part of our love story. As we begin our journey toward becoming husband and wife, we'll always remember the role you played in one of the happiest seasons of our lives. If you're looking for someone who truly cares, listens, celebrates with you, and makes the experience unforgettable, ask for Robin. She is an absolute gem, and we are beyond grateful for her.

i went in and asked for a clasp the lady showed me my options i went for the one that looked like…read morewhat i had but i didn't know the size was too small when i purchased ($40-$50). I got a call saying the repairer was not able to complete the job due to the size of the clasp i chose (it was meant for small dainty bracelets, not necklaces and it'll cost me $429.99 to get the correct sized clasp. i told them no and they said they'll send my necklaces back the following business day. And didn't hear anything back until thursday saying they COMPLETED the job and to pick it up... however i assumed they just sent the message to let me know it was ready for pickup not that they actually completed a job when i told them NO. When i picked up the nice older lady was very talkative to the point i didn't actually notice they added the small clasp. i was under the impression the job was not going to be done and id get a refund but no. even with the courtesy call, my direct no to complete or upgrade the clasp... they still did it and it came off within the week like they repairer said... however i had taken the recommendation and did not want the small clasp. the ladies were nice except the pregnant one celine or whatever.. she should've told or recommended me a size difference the first time i came in (i picked what looked familiar i had no idea) and the second time (pick up day) she looked so over it when i didn't have my physical ID but it scanned with the ID app the other lady was so nice to me i didn't realize the other one was not having it or idk maybe she felt ignored in the moment. My beef is to the one who called me tbh they should've told the repairer NO. and not done any work on my necklace. i didn't check it because i was under the impression they hadn't touched it and my money would be returned and i forgot to ask about my refund in the moment because i was having a good time talking. When my bf checked my chain he realized they had done the work and i already signed off so im not getting a refund lol. i wouldn't come back nor would i recommend this place. that was kinda shady in my opinion. i understand if i had said yes continue the job but i did not and i do not appreciate this at all. i could've lost or broken my pendant. Long story short would've left a nice review but in the end this place is only after money! they do not care about your jewlery. this was my experience for jewelry repair. This was a piece gifted to me and was not purchased at this place.

Let me preface this review as I always look for mostly positives when I review a business but,…read moreToday was the worst experience I ever had at this Michael's. I usually go earlier in the day and 95% of the staff are always friendly helpful and thank you for shopping at their store. Not today, first of all you couldn't find any staff on the floor which was fine as my wife and I knew where everything we needed was at, that's a good thing! When we went to checkout I always like to go to the checkout area that is manned, just old school, I guess. We were not greeted by the young lady at the checkout area, she was not helpful in assisting with on-line promotions, hardly said two words. acted like she didn't want to be at work, I'm sorry but that's why we support Michael's, the Staff is always friendly and very accommodating. We will continue to support but if the attitude doesn't change we may look elsewhere! For your reference we were there at about 16:43. Got my VA discount but like other store employees never tanked for my service!

Excellent customer service, greeted by everyone I passed. This store has everything for the…read morecreative mind. The prices are always on point.

I've been here multiple times, usually on the weekends, for my jewelry inspections…read more It's always busy whenever I go, and although there's 5-6 employees working, it takes 5-10minutes to get helped. Most of the time, the associates working are nice. They have a large selection of jewelry to purchase, something for everyone here. They usually have deals going on too!

I'm updating my review. I returned to the store the next day as advised by the customer support…read more I had her name and a case number. Yvonne greeted me and immediately showed she cared about the situation. The Manager, Ed, assisted me and took a lot of time making it right. Thank you Ed and team for making the issue right. I'm very happy with my exchange.

This was my first visit to ED Marshall Jewelers and I was so impressed. I had some questions on…read morejewelry, dropped off my watch for a battery replacement (it's already done), and they were able to help me with a bracelet that needs repairs. I was treated so kind, and with such professionalism and care. I'll definitely be back! Highly recommended! This is a jewel in the West Valley!

Went to get some batteries installed for a few of my watches. Not only is the service amazing but…read morethey take their time, they make sure the watches are fully functioning correctly. I will continue doing business with them in the future. 10/10

I had an amazing experience here! They were so helpful and so kind. They fixed my beautiful great…read moregreat grandmothers ring and made it look brand new. Not to mention they were so easy to talk to and get things handled. Super accommodating and great staff. I was helped by Justin and Amanda who made my experience the best. 10/10 would recommend.​

I decided to try this spot out to get all of my battery watches replaced and repair a gold pierced…read moreearring clasp after looking at reviews online when we moved here back in 2023. This little shop is located right next-door to Macy's on the second floor in the Arrowhead Town Center Indoor mall. A few days ago, I noticed my watch stopped so I went back in to get a new battery. I couldn't remember, but I thought I had received a warranty on my battery when I purchased it in 2023. My service rep was extremely friendly and polite. She asked what my phone number was and found my account. She said my warranty was up in 2028 and she'd have my watch with a new battery ready for me in 15 minutes. I shopped around the mall staying in the area and received a text in 15 minutes that my order was ready. I returned and she handed me my watch and a receipt with $0 charge. Great all-around experience here and I will definitely be returning. I love honest and organized businesses. No haggle and very convenient and easy for the customer. Another touch I love about this place is they clean up your watches and jewelry and also set them to the correct time and date.

Went in for a quote and spoke to a young lady and she was straight out rude on the windows state we…read morebuy diamonds she flat out stated only gold not the rocks.she could of been more nice about it instead of being rude. I'm going apart from that. She was nice to the lady in front of me. I don't know if it was color cause she was a lighter skin tone than me. "white and I am very dark.

Walked in cold, had a gold coin to sell, no bs one offer and we were done. Nice experience!read more

My girlfriends and I booked an event with Everwild. We wanted to experience something different and…read morenew for a girls night. Not only were the jewelry pieces beautiful, now my girlfriends I have something to memorialize this day. The process was so easy and flowed well with our party. Definitely booking again, maybe this time I'll get a permanent ankle bracelet.

The sweetest experience! So quick and customizable. Linda is great at helping you find a forever…read morebracelet. I love my permanent jewelry

I thought this store was well maintained and had a great greeting card selection. This one is…read moresmaller than the one in north Phoenix but still has a wide array of clothing, shoes and household items. The value is still good however I have noticed the quality of items has remained the same with pricing increased for Marshall's across the board. Overall I'm very pleased with this store and still think you can get really great unique items for a good price.

Marshall's is growing on me and try to stop in when I can. I'm not ever looking for anything…read morespecific, but will usually find something I love or that my kids will love. Today I did come looking for a few things. The location was well organized and employees friendly. While I didn't find what I came for I did leave with quite a few pairs of Christmas pajamas that were a great deal. I love holiday decor as well but this location was pretty picked over. Check out clerk was awesome and we had a nice but quick conversation.