When we arrived, which was later than expected because we were from out of town, wanted to try a…read morecloser boarding facility to where we were traveling, and my work didn't allow me to drive up early enough the night before to make the required drop off time - which is not flexible even though they have 24 hour staff, so I was charged $135 for a night my dog didn't stay - my dogs room reeked of pee and was filthy. We had a trip planned so we had no option but to leave our dog there and hope they would clean the room for him. I felt awful and unsettled as we left. While on our trip, we had a family emergency that required us to cancel a night early and head back to where we live. I expressed this to the front desk, who said because I couldn't get my dog by 4:00 PM (or 4:30 PM - something insanely early) I would be charged a $125 fee for picking up "after hours" - this was not communicated to me previously, and I was told by multiple staff pick up by 6:45 would be fine to not incur a fee. Keep in mind - they have 24 hour staff - so I don't know why I would even need to be charged a fee for getting my dog early when there is staff there that can check us out. I was also charged another $135 for the night my dog did not stay. We had no options, so for 3 days and 3 nights, I paid over $1,000 for my dog's stay. Our dog was also supposed to be groomed on his last day, but was groomed a day early. We gave very specific instructions that he needed prescription shampoo used - which we provided - and they ignored that completely which led to my dog now having hotspots we have had to deal with since returning home (and dealing with our family emergency). The front desk staff was so sweet, and lamented and agreed with my outrageous bill, and stated that "they even charge me to board my dog here and I work here." Yikes. After communicating my disappointment with all that had transpired, I got a $30 credit to my bill for the dirty and pee-filled room, and a $110 refund for messing up the shampoo. That is it. $140 back on an over $1,000 bill. Yes -- many of these issues were in the fine print of the agreements you sign to board your dog - so there is little I can do about it, but I feel it is important others know about these fees and charges. I board my dog at very reputable pet resorts where we live (Pittsburgh, PA) and nothing has ever been this expensive, nor have the staff ever been this difficult or not accommodating. We will not be back.

Please do not board your Pets here!!! was routinely using their services because my dog seemed…read moreexcited to go back and seemed happy when we picked him up but we've had some sort of issue every time. Most recently we were texted photos of our dog bleeding and told to pick him up and take him to the vet, they said they didn't know what happened or when, but they noticed "a little bit of blood". I got there about an hour later (the fastest I could get there) and they did nothing to stop the bleeding, they moved him to a different enclosure and I could see that both enclosures were covered in bloody paw prints. They said they assumed he cut his paw on the chain link fence, and said that if we want to prevent him from getting cut in the future we could "upgrade" him to a smaller room with a glass door. A total extortion, your dog is at risk here of intentional neglect so they can up charge you to the next room. We took our dog to the vet to get his paws fixed and they found out he was bleeding from 5 different cuts on his front paws!!! Not just a one time cut, multiple, deep cuts in different directions. I called to tell creature comforts this the next morning and ask they check the enclosure my dog was in for anything sharp before allowing another dog in there, because obviously all of these cuts didn't come from a standard gate. I was not asking for anything from them, just trying to protect another dog from needing stitches and sedation. And I was met with the most hostile employee "Dave". What a horrendous person, no compassion, told me it was my fault it happened and that I should have upgraded my dog (who had been in this same enclosure without needing stitches 6 times before) to a nicer room, and that this was a standard issue for dogs to intentionally hurt themselves. So unless you want to pick up your dog bleeding and be told it's your fault, don't board your dog here. Truly terrible response to this situation. Predatory practices, and that they let my baby bleed for an hour without trying to staunch the blood is crazy. I plan on reporting them for animal neglect.

My Gio loves his daycare days. They are so knowledgeable and caring, and I would not take him…read moreanywhere else.

Great experience! The owners are great. I highly recommend Golden Paws to anyone looking for doggy…read moredaycare and/or boarding.

We lost our precious boy on Wednesday. From start to finish they offered love and compassion. Dr…read moreMiska sat on the floor with us, crying, and hugging us as he so quickly passed. Thank you for being there for the last 9 years and for all the dogs you helped us with.

Long-time client. Lost my cat today. Read this before you need them in a crisis…read more We've trusted Brighton-Eggert with a dog and three cats for years. The doctors are genuinely excellent -- no complaints there. But when my cat was actively dying and I desperately needed an appointment, they had nothing and sent me to urgent care or emergency care. The urgent care vet was limited in what he could do without my cat's full medical history and test results. Only Brighton-Eggert had it. Comprehensive blood work for the last few years, every 4-6 months. And also the result of the echocardiogram. When your fur baby is dying, you need compassion -- and that's exactly what was missing. A truly compassionate practice shows up for you in the worst moments. This wasn't that. The problems don't stop there. They've also stopped sending prescriptions to third-party pharmacies, a move that forces you to use their in-house pharmacy. They're not in the business of putting your pet first; they're in the business of protecting their revenue streams. Other reviews tell the same story: great vets, but a lack of compassion when you truly need them. If your pet is healthy, they're fine. But if you're facing a crisis, you may find that the compassion and continuity of care you're paying premium prices for simply isn't there. Premium pricing should come with premium support, at least compassionate support, when it matters most. It didn't for us. The doctors are genuinely excellent. But management has lost its way. Read the owner's responses to negative reviews and judge for yourself. We gave them our loyalty and our money without hesitation. What we needed in return was compassion. We didn't get it.

I have been taking my two cats to McClelland's for almost 10 years. Both of my cats were rescues…read more I am very happy with their care and treatment. I have seen compassion and care for families making that difficult decision for their family member (pet).

After getting a young kitten for the very first time, my mind was bombarded with questions and fear…read moreof the unknown. Thankfully, I was able to speak with the McClelland staff and schedule a new patient appointment with no problem. When we arrived, we were quickly greeted with a friendly welcome. All the staff members were attentive and courteous. Dr. Carrig provided a thorough exam on our kitten, while answering our questions and fully addressing our concerns. You can tell he is very knowledgeable, and passionate about his profession. We know we are in great care in his hands and look forward to many years of visiting McClelland! 10/10 for outstanding service!

My girl always smells so good and she's not stressed about her Spa Day. In fact she has appointment…read moretomorrow for shampoo and nail trim.

Friendly staff take 3 dogs here for many years never a problem other than they don't trim nails…read moreshort enough and appointments are 6 weeks out. But aside from the nails owners and staff are great with my pets I do recommend