I had one of the best customer service experiences I've had in a long time at Doral Auto Repair…read more Before even coming in, John was incredibly helpful over the phone. After I told him my make and model, he suggested I pick up a replacement headlight bulb just in case and told me to come in anytime--no appointment needed. When I arrived, he immediately came out, had me open the hood, and took a look on the spot. Within less than 3 minutes, he had the new bulb installed and working perfectly. What really stood out was what happened next--I asked how much I owed him, and he told me there was no charge. That level of honesty and kindness is rare these days. John didn't try to upsell me, didn't waste my time, and didn't treat a small job like it wasn't worth his attention. He handled it with professionalism, efficiency, and genuine care. Because of that, Doral Auto Repair has earned my trust. The next time I need any work done on my car, this is exactly where I'm going. Highly recommend.

Rating: (1 Star) I…read moreused Yelp's "Get a Quote" feature expecting a straightforward price estimate. Instead of receiving a quote, I got what appeared to be an automated response telling me to "come in." The message looked scripted and didn't address the request for pricing at all. After I replied again asking for the quote Yelp indicates businesses will provide, the same scripted response was essentially copied and pasted back to me. Only after pushing further did I receive what seemed like a more direct reply stating that their insurance does not allow customer-supplied parts due to liability concerns, followed by a note that they offer a 3-year/36,000-mile warranty. That explanation would have been fine if it had been stated clearly from the beginning, instead of sending automated responses that avoided the actual request. Consumer Education: When repair shops purchase parts, they typically buy them at wholesale cost and then apply their own markup in addition to the shop's labor rate. There's nothing inherently wrong with making a profit--every business should. However, when customers ask for a quote while supplying their own parts, it can reduce that margin. Based on more than 20 years in automotive retail management and sales, my personal conclusion is that some shops simply prefer not to quote jobs where their parts markup isn't included. The bigger issue here is the Yelp listing itself. Yelp allows customers to input the vehicle, describe the work needed, and press "Get a Quote." If a shop isn't willing to provide quotes--or only wants customers to come in--then that option probably shouldn't appear on their listing, because it creates a misleading expectation for consumers trying to comparison shop first.

It was my first time working with Ramiro and he was great! He was professional, friendly,…read moreknowledgeable and most of all, HONEST! I had him inspect my daughter's car to get an assessment on what she needed to get done and since it was a second hand car (her first car), I knew there were going to be issues. He charged a reasonable rate and provided an estimate on each items so that I can be aware of the cost when we finally decide to get the work done. I also had my brakes and rotors replaced and my car is driving so much better now. I didn't know what to expect, as I never used a mobile mechanic and I must say, his prices are quite reasonable. I will definitely be calling Ramiro for our future automotive repair needs.

My headlight restoration looks awesome and I'm looking forward to seeing better at night!read more

Today I had a good fortune of reaching out to Kevin Yuen to find out if he had availability for an…read morealignment for my car. The price was right he was very close to where I had bought my tires and it took less time than estimated. He shared the report with me afterwards, showing how the wheels were adjusted, and also consulted with me on the repair to a takeoff that I had kept after replacing my four tires. He suggested an approach and off I went, successfully getting warranty coverage for that particular item. He's a very kind man and a very fair price for service done same day without an appointment.

Kevin the Owner is a Pleasure to deal with!!!!…read more His Prices are usually Right on Track with the Bay Area prices for Repairs and Parts!!! Kevin is a Journeyman Mechanic!!! I have had Kevin work on my vehicles numerous times!!!! He has replaced Timing Belts , Water Pumps , Radiators, Hoses, CV Joints , Axles and CV Boots !!!! Kevin runs a Straight Forward shop!!! Kevin also warranty's his Work!!!! I'm a Baller On A Budget so I Shop around!!! This is a Baller On A Budget Approved Establishment!!

I needed an oil change and They were fast and very helpful. Very informative on what they see and…read morewhat i need. Definitely will be back for other things. It also helps that it's up the street from my office. The price is very reasonable also.

I have a door handle that needed to be fixing and it's not finished. I don't see Bob there anymore…read more What happened to him because he was the best. A lot of people only trust him.

Jimmy and crew are the real deal. This is my go to service center where they are always courtesy,…read moreknowledgeable and know their stuff. Kristen calls me to let me know of the mechanics findings and what they recommend. I trust them and highly recommend them Kudos to Jimmy, Kristen and Louie.

I'm very satisfied with the work done by Precision Auto Mechanic on my Toyota 4Runner. They…read morereplaced the entire engine, which is obviously a major job. After a testing period, I experienced a few issues, which can happen with work of this scale. What really stood out is how they handled it: they fixed the problem promptly, without charging me, without complaining, and without me even having to ask. They fully stood behind their work and took care of the necessary adjustments. The truck now runs very well, and I truly appreciate their professionalism, honesty, and sense of responsibility. It's rare to find a shop that handles a big job and the follow-up this well. Highly recommended.

The owner of this business was very nice and accommodated our need for a same-day inspection with…read moretime constraints. They performed a very thorough inspection with recommendations about upcoming service needs. The price was fair and the process was very smooth. If I lived in the Hayward area, I would use this business regularly.

Had my car repaired here and the I had a few questions about my car that they were able to answer…read moreall my questions! The guy I spoke in the front desk was friendly and knowledgeable about the repair. Initially I thought the cost was going to be way more but they were able to score me a cheaper quote and fixed the problem my car had! Highly recommended here!

Never ever go to the dealer unless it's a warranty coverage. Especially if you got a great place &…read moremechanics like the ones at 510 Auto Sport. Lai always does such a great job & they always tell you when you need to fix things & instead of trying to force you to fix everything at once. My Oil Changes for Mobil 1 Synthetic are $60 normally and last for 5000miles. I recently was quoted by the dealership for a timing chain, mass airflow sensor which was $2100 but here it was less than half the price to take care of that and more. They're super fair with their prices & definitely value your experience.

This place really saddens me and it disappoints me that I feel taken advantage of and ripped off -…read moreplease take caution. My serpentine belt had ripped and I took it in to see if I could get it replaced. As soon as I pulled up I was approached by a mechanic and I showed him what had happened. He asked me to turn on my car and we both noticed the pulley on the power steering pump was not turning straight and was wobbling. He turned off the car and said that that entire part needed to be replaced, which I agreed with. I asked him how much and he went to get another guy to take a look at it. When he came over he glanced at us and then at the car and said it would cost us $400 total for both the part and labor. In desperation and in need for my car, I agreed and asked him how long it would take. He said 2 to 3 hours, so we gave him the key and left. An hour or so later he calls me and starts off by saying "Oh, you're going to need more work done! The AC compressor is no good! It's not turning, you're going to need to replace it!" Confused and even more stressed out, I asked him how much that would cost. He said it would be $1,000 all together. I started to feel suspicious of it because when I handed the car over, I had no issues with my AC at all. I asked him if the car would still be drivable if I didn't replace it. He made it seem like it would be a very bad issue if I didn't replace it, but I could "temporarily" drive it for emergencies. I told him to not do anything extra but to replace the Power Steering pump like we had agreed. An hour later I went to the shop to wait. No one came to ask me why I was there or asked if I needed help. I had to wait until the mechanic working on my car came in and noticed I was in there. He starts off saying that my car now has a funny noise and that it was coming from my compressor. I felt so upset because my car wasn't making that noise at all when I left it. He told me that he couldn't guarantee that the work he did would be okay if something else happened to it. He tried to show me the price of the AC compressor on his computer to explain why he wanted to charge me $1000. The whole situation seemed very off and I just wanted to pay and leave. I checked my AC and it was working fine and it was blowing out cold air. My gut was telling me that he was being dishonest/suspicious. About three weeks later, the same pulley is now having issues. It is not spinning straight and I'll now have to get that part replaced again. If that part is brand new, why am I having the same issues? I have pictures to show the damage on the pulley on this "brand new" part. We had called them to explain what happened and they told us to bring it back but honestly I don't want anything to do with them and I hope others are cautious if they give them business.

I came in for a smog check and Devin helped me right away. The service was fast, friendly, and…read moreprofessional. Devin was very kind, honest, and made the whole process simple and stress-free. I really appreciate the excellent customer service. Thank you, Devin! I'll definitely be coming back and recommending Downtown Auto Repair to others!

Beyond appreciative of the service, speed, and kindness here! My brake light went out and I brought…read moremy car to the shop just minutes before closing. I assumed I'd be stopping by to make an appointment for a later date and time since it was so late. Not only was I greeted promptly and with a kind smile, but my brake light was fixed within a minute or two.

Performed brake replacement on my beloved Mazda. Fair price, quick and excellent work. Not sure…read morewhat else you could want. Will surely be back with our other cars.

I bring my car here for tires, rotations, oil changes, and minor service. The guys are so friendly…read moreand quick too. I'm saving money and time by not going to the dealer for everything now.

I needed a wheel bearing replaced on my VW. Abdul quoted me a flat $210 rate for labor and sourced…read morean OEM part for me. He got me in and out within 2 hours. Recommended!

this place over charged me compared with another shop , coz…read morethis shop charged me $350 but another shop offer $150 for the same kind of job .