My experience with Jim Pattison Toyota Northshore has been a bit of a journey. What started out as…read morea great experience unfortunately became less positive for a period of time, but I am very happy to say that it ultimately ended spectacularly. The difference was Jeremy Schaab, the new General Manager. Jeremy is an amazing and, in my view, much needed addition to the dealership. He took the time to listen, understand what had happened and, most importantly, made me feel like a valued Jim Pattison Toyota customer. I had purchased a nearly new Prius with only a few kilometres on it elsewhere, something another employee had made a point of noting and making me feel like garbage about. Jeremy took the exact opposite approach. He made it very clear that regardless of where I purchased my Prius, I was welcome at Jim Pattison Toyota Northshore and that they would be happy to have my business and look after my vehicle going forward. That may sound like a small thing, but customer service is often about how you make someone feel, particularly when something has not gone quite right. Jeremy completely turned my experience around. It says a great deal about a leader when they are prepared to step in, listen and personally make sure a customer leaves feeling differently than when they arrived. Jeremy did exactly that. I am genuinely impressed with how everything was ultimately handled and feel very comfortable bringing my Prius to Jim Pattison Toyota Northshore for service going forward. A spectacular ending to an experience that could very easily have gone the other way. Thank you, Jeremy.

Horrible service. They had my car for 7 hours and they could…read morenot figure out why my horn is not working. They asked me to book another appointment next MONTH! I asked them 5 times to change the battery for my key. They did not replace to battery. I asked them to check my rear defrost. They did not. They wanted to charge me $1400 for front breaks. It took 7 hours for them to change my oil/rotate my tires and not do anything else I asked for.

We had an excellent experience shopping for a used CRV here! ALEX KITCHEN is by far the best car…read moresalesman we have ever met! He was knowledgeable about the vehicle, and was eager and patient to find the answers to our numerous questions for us. He was honest, and we did not felt pushed towards buying a certain car. I would definitely recommend coming here (and speaking to Alex) if you're looking for a Honda. The only side note is that this particular dealership has a "policy" where they say they offer the lowest price, so they don't negotiate prices at all. I find it difficult to believe that no car salesperson there would choose to not lower his or her offer to make a sale and satisfy a customer.

Stay away from this place, especially if the Finance person name Jody. Good luck if you do not…read morepurchase Extended warranty from her. Be prepared to be intimated and humiliated. Unless you like to spend Thousands of your hard earned money and get intimidated and yelled. Go ahead. As a decent human being, Stay away!

This place is awesome. Freddy makes this place a go to when…read morelooking for a car. The people make this dealership a good place.

Hello, I would like to express my gratitude to the Jim Pattison employees in helping me purchase my…read morenew Subaru BRZ ts. The salesman Francis Lim demonstrated exceptional technical knowledge of both the Subaru product itself and his help in handling various issues related to the transaction of the car purchase by me and the purchase through the dealer of my Scion tc. Thank you very much! Dariusz G.

I had not bought a new car in over 20 years. I was so nervous about going to a dealership my…read morefriend's husband, James offered to help me. James went to Capilano and picked a salesman, RJ Miyagawa who helped James find exactly what I wanted, a 2016 VW Golf with 33,000 kilometers. I joined James and RJ the next day to see the car. RJ was respectful, friendly, knowledgeable and patient with me as I had questions re all the new electronics. We went for a test ride. RJ gave super directions as to how to handle the car. I bought the car. Since then I have called RJ a couple of times with questions. He got back to me immediately. He has a great sense of humor as well. Julia, the finance manager was also professional and helpful. I am loving my new 'silver cloud' and whole heartedly recommend RJ. He could not have made the car buying experience more fun and stress free! Andrea Gray

NEVER have I EVER gone to a dealership & been asked to pay for a car key battery…read more I asked reception if they could replace it, she kindly directed me to the parts counter. I asked "hey could you guys replace the battery for me" to which he replied "sure" He gave me back my key, & I turned to walk away & he hen tells me I'd have to pay for the battery.... I'm sorry but is this a mom & pop shop where you should pay for such an item or is this a huge dealership to which like 100% of the other dealerships would gladly just replace the battery & not even hint at you paying for a stupid battery. Avoid this place like the plague since they want to nickel & dime their customers. THANKS FOR OVER PRICED BATTERY CAPILANO VW!!! Scammers.

As far as new car dealers go, the service at Cap Audi has been pretty great. I bought an A4 from…read morehere and it has been back for A LOT of warranty work, and I have been treated very well by Dan and Richard in the service dept. This is not a car review, so I won't go in to the details of why I'll never buy another Audi again, but if it's an Audi you want I would HIGHLY recommend the guys at Capilano for your purchase and in-warranty service. They have installed a new transmission and performed an engine rebuild in the past six months. I'm glad I had these guys to deal with, because otherwise it could have been a very painful experience. Highly recommended!

The service department had a worst service attitude ever. I'm changing my service after 7 years!!!…read moreThey do not know how to keep long term royalties clients.

This was the best decision I ever made in my pursuit of finding a good, reliable car, from an…read morehonest dealer at an amazing price! There are so many slick salesmen out there and you just don't know what places will be safe, where one doesn't buy a lemon and then get no help once the purchase is complete. Rudy at Vancouver Auto Broker was absolutely fantastic! He got back to me in good time - we managed to do it all over the phone and he gave me the list of trustworthy contacts he has in the industry so I could search for my car and then he could do the work of getting a decent price from a reputable dealer. I was in a hurray as my car had died - he made the process so much less stressful and less costly. Got a stellar deal on the car I purchased and am SO impressed with the dealer he sent me to - their service before, during and after the sale. Someone I met on the street about 8 months ago told me about Rudy - said he helped her so much. I had his number from her and then lost it. How relieved was I to find that he was at the end of the phone when I called. If you want experience, connections, a good price, less stress and a reliable dealer with good credibility - please contact Rudy. I wouldn't take the time to write this if this hadn't been such a great experience!

From the owner: best auto broker in vancouver bcread more

New 5 Star Review!…read more Three weeks ago I changed my SUV GLC300 to a sedan C300. I was a little apprehensive as to how it will all work out as my SUV was only two months old. I went back to Maurice as I had dealt with him buying my SUV. He was very understanding of my medical situation as to why I wanted to change my SUV and worked with me all the way very patiently and honourably, till I was happy the model I had selected. My trade in was smooth and fast without any pressure from Maurice which helped me to make the right decision. Maurice, I am grateful for all your assistance in this process which made my life easier. I would highly recommend Maurice to my family, friends and colleagues without any hesitation. I would go to Maurice again if and when I am purchasing my next car. I know that he will be there to help me out. Thank you Maurice Guli M.

Terrible Experience Awful, Awful Dealership,…read moreand the people are even worse Management is super incompetent and this place is a disaster of a dealership, BEWARE OF THESE THIEVES, I wont disclose the experience that my family had in full detail with this clown show but if you are buying a Mercedes in Vancouver, Avoid this shambolic Dealership at all costs. you are better off buying from a private dealer, autotrader or facebook marketplace and doing the extra work to get the vehicles safety, registration and ready for the road on your own like I have done in Toronto previously They provided a quote for my Lady and completely changed the paperwork, tune and respect once we came to sign. But there is a LOT more We will be filing a complaint with the Consumer Protection Act, the headquarters and this dealership will not have a moments rest until we get what we want. The inconvenience, stress and lies put forward just to buy a vehicle was absolutely ridiculous. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS, if anyone wants me to share my exact experience, Don't Hesitate to reach out or comment on my review. I will share and expose this place you SHAMELESS PEOPLE!

This is a unique car place kids. I searched long and hard at various dealerships for a Q7…read more Was at Audi down the road and couldn't get anyone to even come over to talk. So left and drove past CoC. The casual took me by surprise at first. Prepare for laid back. But I nailed my future go-to used dealership and service place. Renato in sales and Scotty in mechanical were brilliant. Owner was real. They've contacted me probably 4 times since to check in w me that all was good & happy. Thx everyone.

I have been dealing with company of cars for years. And my experience with Chris Hicks is…read moreexceptional. He treat me with full of respect and kindness. He is always there if you need help. I never meet with someone as kind and helpful like Chris Hicks. No matter how difficult the person to deal with like my husband Chris patient is unbelievable. Never get tired of dealing with us and still serve us with full compassion. I know your big heart goes a long way. Saying thank you to you is not enough.

Hatef was super professional, helpful and knowledgeable. Made the process super easy and gave great…read moreadvice. Highly recommend

From the owner: Are you looking for a reliable used car in Vancouver, BC? Atlas Motors is a trustable used car…read moredealer that offers various car models and makes to meet your needs. We provide more than a dozen of pre-owned vehicles and that are certified. Our used car options include Volvo, Nissan, Toyota, Honda, Mazda, Ford, Volkswagen, Jeep, Mercedes-Benz, Chevrolet, BMW, Audi, and other luxury vehicles.

Service people are super nice, otherwise I would give this place 1 star…read more Wanting to take proper care of my vehicle I brought it in for oil change... the service called me quoting $1900+.... I just bought vehicle from Foundation, but according to services they don't have history of vehicle n suggest regular services be caught up... Next quote $600+... I just want an oil change... final quote for that is $408... Oh n I forgot to ask of they could change a bulb that the dash tells u broken as soon as u put key in, needless to say they did not, nor did they suggest it. Oil change is all they did, bare minimum, n topped off another fluid, $10. on receipt not fill just "top up".... n it looks like I missing a pair of sunglasses, now maybe they fell n are some where in truck, as I did not look but they were in glass pocket on dash... So oil change n 1 fluid top up (not fill, just past halfway), no coolant, whisper fluid nope... they didn't even add next change sticker or remove their last one... Oil change n $10 DEF = $344...

Just the worst in communication. Everything was good until they got our money. When we had some…read moreissues with the vehicle less than 20 minutes off the lot, it's been over a week of trying to get a "manager" to call me back. Of the over ten times I have called and talked to someone they say that they will get back to me before the end of the day but nothing. Do not deal with these people!