This company gladly took my money without resolving the issue. Here are the facts:
6/1/2021 - I called to make an appointment as my mini splits were showing an error code. Receptionist stated a technician would be out in the next couple of days
6/2/2021 - received phone call from technician saying they would be coming out, they provided less than a 5 minute notice before showing up. Luckily I was working from home this day. Jake's requested that all new clients pay up front/not wait for a bill. I gladly paid.
6/4/2021 - called again requesting a technician come out to take a look at the mini splits that were worked on as the SAME ISSUE was still occurring (mini splits not working, same error code). I was told someone would be in contact with me
6/8/2021 - called again asking when a technician would be able to come out and look at issue.
6/14/2021 - today's date. I still have yet to hear from this non-responsive company.
I NEVER HEARD BACK FROM YOU. So the facts are you charged me for service upfront and I paid, thinking we were doing an HONEST business deal. However the issue was never resolved, nor are you willing to communicate with me about the issue. I will spread my story and I hope it deters people from calling you for services. read more