BUYER BEWARE!!!!!!!!!!!!!!!!!!
THE GOOD: The owner, Jake, is charming and certainly knows his stuff. He calls and texts you on time, when he says he will. He has two workers from Ohio helping during the aftermath of Hurricane Florence: Robert Sr. and Jr. -- they have awesome work ethic and we trusted them. They came out in an emergency and tarped our 1,344 sq ft roof for $250, using our paid tarp. For every appointment to meet or work, he and/or his workers showed up on time, even early.
THE BAD: In the chaos of having a tornado hit our home and being desperate for help, we hired Jake and his company without checking his credentials, to do our mold/water remediation. He said on the phone that he would work with our insurance, and he stated he had much experience in mold remediation. While he does seem like he and his workers know how to tear down moldy/wet walls, Jake did not quote us a price or make a proposal prior to starting the job. In the trauma of the aftermath of the hurricane (a tornado hit our property), we were eager to find a company to start the job quickly and help us mitigate further property damage. We trusted Jake and Matthew Construction. While the first day of three hours and the two hard-working men were more than acceptable to us, it was only at that time that Jake stated his charges are $85 per hour, per man. It didn't strike us as terrible as it is dirty work and the workers clearly worked hard. The trouble started the second day when he brought two more men in from out of town "to make some headway". While we do not dispute that all his men were polite, when we had time to notice (we were very busy moving all of our contents out as Jake told us everything would have to be moved out to not be ruined by mold damage), we saw that the workers often worked in shifts, and sometimes two would simply be gone for extended periods of time. One man, appeared quite clearly intoxicated by medication, drugs and/or alcohol. He slurred his words and could barely walk up our steps and walked very slowly. Even with all this, we trusted Jake would bill us for only bonafide "real man hours". Indeed he did not. We were billed $7,225 labor for 85 hours to rip out 250 sq ft of modular home kitchen and 100 sq ft of front entrance. He pressured us to make credit card payment for the job so that his workers could "get back on the road to their families." We did stupidly pay him, but once we realize we had been price-gouged by virtue of inflated man hours, we disputed the charges with our credit cards. We complained to Jake and he did refund 10 labor hours, or $909. This was not acceptable or fair to us, so we demanded more.
THE UGLY: Jake Matthew of Matthew Construction hired a lawyer to tell us to stop harassing him and to threaten us with suits of libel and/or slander if we posted negative comments about him.
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