After a frustrating experience at Valley Community Health--where the front desk was unresponsive…read moreand telemedicine doctors did not show up for scheduled appointments--coming to First Aid Urgent Care was a completely different and refreshing experience. From the moment we walked in, Andrea and America at the front desk were warm, kind, and very welcoming. The PA, Terry, saw my mother-in-law right away, took the time to answer all our questions, and provided excellent care. We left 200% satisfied with the service. If you're looking for an urgent care that is efficient, compassionate, and truly attentive to patients, don't hesitate to come here. Highly recommended!

I love going to this location that always serves me very well! They always help me and explain with…read morepatience what I need; today I went and some very kind girls attended me it was Celeste, Dayana, Andre and Zayra all doing an excellent job! Thank you very much for everything! and the doctor went to examine me and gave me an excellent diagnosis and solution!

One of the benefits of eisner health is that the practice huge and there is someone always calling…read moreme back to reschedule if I need it or proactively updating me on needed vaccines/well womens exam and I really love that! I see Dr.Gentini. I have never felt more seen, heard, and understood by a provider. He offers excellent care and would trust him with my life. And their security guard Haddi is so funny he always keeps my company if I'm waiting for my appt.

They were really helpful and they accepts walk ins sometimes just call before you show up. I…read morecouldn't have asked for a better doctor visit and it had been years since I've spoke to a primary care physician. They made me feel right at home and truly cared for my needs and were very informative. Nurse David is great he was really nice and helpful 10/10 service in my opinion. I'm a 30 year old male and it was definitely busy when I went around 2pm

My experience has always been the same: quick and simple. I've never had any rude encounters with…read moreany of their members and it sucks to read that it's not the same for everyone else, but hopefully they fixed that already. There's no excuse for it and respect is very easy to give. Anyway I find making appointments and checking in very easy, you sit there for a little bit then you get called inside to get vitals around the time of your scheduled appointment. Then I just sit outside and wait for a bit for my doctor. Ronamae is absolutely fantastic -- if you need someone for women's health concerns I would definitely recommend her. She's made visiting so much fun and safe and I always look forward to check ups when I know I'm seeing her In total, the services I've received are wonderful every time, but I still hope they do resolve some of the issues the community has!

Stopped in today for a primary care visit. Mary at the front desk was incredibly helpful with a…read moreproblem that came up with our insurance. She went above and beyond, sitting on hold with and calling the nearly 5 different insurance lines we were re-directed about. I cannot say enough good things about her competence, perseverance, composure, generosity, and compassion. Doctor Barseghian came out to help and provide options as well as advice. Her attitude was so kind, gracious, and caring--you can tell that she is passionate about providing care to all. Her demeanor made the extremely difficult situation feel not so dire. We will be back soon and look forward to being cared for by such a kind and compassionate staff.

worst experience I came there for my worse cough and heart on my time 9 .20 am before my…read moreappointment time 9.30 am but I wait over there 3 hours. I was feeling not well and they were just talking together I don't know what. it was really worst experience.

Love this place. They are so efficient and professional. From the receptionists to the assistants…read moreto my NP, Rayan, who is very thorough in his explanations and is a great listener! Thank you and the rest of team for being on top of your game!

Sometimes in life you need someone who will listen & try to solve your issues at the root of the…read moreproblem. I have been very happy with the attention to detailed care I've been receiving from Rayan. He is my nurse practitioner and has been so supportive & helpful in my healing journey. The staff is lovely, always working quickly & efficiently with a smile.

The most amazing family doctor ever ! He listens attentively and talks to you without rushing you…read morelike others !

They don't pick up their phone, horrible service, blood work results needed to be reviewed but no…read moreone called back.

Fuck this place! Let me say that with emphasis. FUCK THIS PLACE!!…read more DR. Villar is great, but his staff sucks ass at communication, follow through, and execution. I needed for a medication to be refilled ASAp as possible today and contacted his office. Spoke to that Latina glorified office helper and communicated the urgency of which I needed the meds. She told me she will contact me as soon as it was signed of by the Doctor. Never contacted me! Went to Walgreen's to pick up meds, oRder and request was never sent! I would not recommend this place at all based on the help ive gotten from the staff. DOCTOR IS GREAT, but his stafff I wanna roast over coals!!

I've been a patient of Dr. Julio Vasquez office for over 5 years. My review is long overdue…read more Caroline, Adriana, and Abraham always cared and helped me far and beyond when I needed anything. It's really hard to find that these days. And I've been to a lot of medical offices. Dr. Julio Vasquez is also very nice. He never hesitates to recommend you to the right specialist for any of your needs. Their front staff is always amazing when I need a referral. Without their help I probably wouldn't be here. When other doctors and staff didn't care about me when I had serious health issues. Dr Julio Vasquez and his staff always cared by sending me to the right people all the time, or providing the info I request in an urgent manner. I've been blessed, and thank you guys at the office. You guys truly help people

Doctor is nice but the wait getting in was epic. It's not of any fault to him per se but if I had…read moreto base my rating because of how messed the system is, this would be it. The restroom requires a key for the area you're in which is sketch, and the liquid soap in there, no joke, is literally black. Not sure what happened to it, but it was a trip. The whole experience was a trip, honestly. Come here if you have no other choice. Serious.

I visited here a few times with a family member who was admitted into the hospital via the ER. The…read moreroom was big and only one bed (wasn't a shared room) had a few chairs inside for people to visit. Visitation was open and there are no restrictions to how many ppl can be in the room. I met a few of the nurses on my visits and they were persistent with checking in. They answered any questions we had and the ones I encountered were really friendly. My dad and I went down to the cafeteria one day. Limited snack varieties, some premade sandwiches are in the fridge. If you have an allergy don't bother coming here, unless you just want fruit. The hot meals are during breakfast and lunch hours. Lots of seating inside and a patio outside to eat as well. Parking is in a structure across from the hospital. It's free to park in, however it's only two story so spaces are limited. It gets really busy on the weekends and during the afternoon on a week day to find a parking spot. Plenty of handicap up front but fills up fast.

For the pharmacy services: 3/5 for the most part, they are efficient with pick up times. I always…read moreuse this location for my meds. Sometimes they may have glitches on the app, but nonetheless, I have been able to get my meds quickly. Sometimes there is a longer line, but usually goes along fast. For the laboratory: 4/5 for the most part, efficient as well, check in is a smooth process, just follow their instructions. You are held responsible for your own urine and culture swabs, so make sure you don't lose that as you wait for your blood to be drawn. They instruct you to place your specimen by the gray window. That's the only downside I don't like, having to see my specimen along with everyone else's it gives me anxiety because I don't want my stuff missing. women's Care here: 2/5 I saw a GYN once for my Pap smear, she was not the nicest and spent less than 15 minutes with me, she seemed a bit aggravated and rushed. I wouldn't recommend her. Urgent care services: 4/5 they were there for me when I had urgent needs such as this odd chest pain I was having, and another time where I had a shingles outbreak, UC confirmed my self-diagnoses and was treated right away for it. Sure long wait times, but worth it when they do a work up on you. PCP care: 3/5 since I became a member of Kaiser on 2023, I have switched my pcp a few times because I felt unsatisfied. I have had a better relationship in the past with my old PCP, so I know there are doctors out there who still have compassion. But not here, it feels as if though you are a "number" and you go in for your services and that is all. The message center/app sucks because by the time you need an answer, the nurse is barely answering your message asking even more questions, so I don't like the turn around time for that. Too much back and forth so that should be improved in a sense. Overall, I thank Kaiser for the attention and care that I received in a decent matter, next year I will be at UCLA and will see how it goes.

Dr Reale is fantastic! Even if he is Red Sox's fan. I can always count on him to get things done…read morefor me. I love how good he is at recognizing you and most importantly at remembering what your needs are. His staff is amazing and are always very kind. The office is always clean and welcoming. Definitely the best primary doctor I've ever had!

Dr. Reale is by far one of the best Doctors my Senior Citizen Mother has ever had! He's kind,…read moreextremely knowledgeable, easy to talk with and genuinely Cares. So grateful to have him as our Doctor. His front desk staff and nurses are just as amazing!