This morning I headed out to find my car dead. We attempted to jump the battery without success…read more I called Lincoln of Memphis and an angel answered in the service department, Charmayne. She worked her magic and got a tech to come out in no time at all. She sent Austin another angel to figure out why our car would not start. In 100 degree heat Austin did a diagnostic and identified our bad battery.. And being prepared he had brought a replacement battery just in case. Our car is now working!!! Oh my goodness, excellent customer service. Charmayne a special thanks for keeping us informed of the process. We highly recommend Lincoln of Memphis!

I brought a 2025 Nautilus in June 2025... I barely have 7500 miles on it. WHY, because it's having…read moreso many issues. I have had it in the shop twice and it needs to go back in there, but I can't get anyone to help me. They say someone will call but when they do, they give me excuses and say they'll set something up and I never hear from them. I've also tried to schedule an oil change online. Well, then I got a text message that said I needed to call. When I called the AI chat said it was sending me to a "live" person and I got hung up on TWICE. I am so totally frustrated with this car and with this dealership that I wish I could give it back and get a Ford Pinto! I'm sure that would be better buy for the money and less expensive than heap that I'm driving. I could go on and on about my experience, but I see so many other people have negative comments. It is so clear that the dealership obviously doesn't CARE.

I went in for an oil change . I had an appointment. The software in my truck was suppose to be…read moreupdated with the oil change, the update didn't happen . The oil change took 4 hours. my truck still says software updated needed and they didn't reset the oil change miles on the computer even Valvoline does that !!! The interior lounge area was clean and the bathrooms.

Completion of Repairs and Final Cost Discrepancy On…read moreThursday, May 22, I called Robert at 11:23 AM to inquire whether my vehicle was ready for pickup. He responded that the technician was about to test drive the vehicle and that I should expect a callback within 30 minutes. At 12:11 PM, I received the follow-up call, where Robert informed me that the car was being washed and prepped for release and would be ready within 10 minutes. Again, I asked that he email me the final cost and a detailed invoice. He acknowledged this request, but the call was unexpectedly disconnected before it was fulfilled. Lack of Clarity and Dispute Over Quoted Amount I was stunned and confused by this amount, especially since I had been told repeatedly that the total repair cost would be around $2,400, minus the one hour of labor, which should have brought the cost closer to $2,200. When I questioned this discrepancy, Robert explained that the $2,400 figure was only for the radiator repair, and not the total repair cost. At no point in any of our prior conversations was this distinction made clear. I expressed to him that this was highly misleading, and that had I known the actual total cost in advance, I may have made a different decision regarding how to proceed. Additionally, the lack of a formal, written estimate throughout the process is both unprofessional and unacceptabl A review of the communication process to determine why I was not properly informed of the full scope and cost of the repairs. Consideration of a partial reimbursement or adjustment, given that I was never provided with a clear, written estimate or approval request for the full cost before the work was completed. I believe this situation reflects a serious lapse in communication and customer service protocols. At a minimum, customers deserve to be fully informed before being held financially responsible for services rendered--particularly when the cost increases by over $1,100 from the most recent verbal estimate. Final Thoughts While I appreciate the staff's willingness to investigate and repair the issues with my vehicle, the lack of clarity and failure to honor prior estimates has left me feeling disappointed and taken advantage of. Transparent communication and timely documentation are standard expectations for any service department, and unfortunately, those expectations were not met in this instance. I hope this matter can be addressed promptly and professionally. I would appreciate a follow-up to discuss potential resolutions and to ensure that this experience helps improve service practices moving forward.

My experience with Lexus has been extremely disappointing…read more I purchased a Lexus LS 500 from Lexus of Memphis. After taking delivery of the vehicle, I discovered that it had scratches on the paint. I immediately requested that the dealership correct the issue and repaint the affected area. Initially, they asked me to wait one week before bringing the vehicle in. I accepted. One week later, they postponed the appointment for another week. Again, I accepted and adjusted my schedule. When the new appointment date arrived, I proactively contacted my salesperson, Ricky Tran, for an update. To my surprise, I was informed that the vehicle still could not be painted and that they wanted to reschedule yet again for the following week. At this point, I can no longer continue waiting. The dealership keeps making promises and then delaying the work. This repeated rescheduling shows a lack of respect for their customers' time and commitments. What concerns me even more is the explanation I was given. How can a luxury automotive brand be planning to repaint a vehicle outdoors instead of in a professional body shop? Why should a simple paint repair depend entirely on the weather? And how is it possible that after three consecutive weeks, the work still has not been completed? Meanwhile, I am left without the full use of the vehicle I purchased, yet I am still required to make my monthly loan payments. I am the one bearing all the inconvenience, while the dealership continues to postpone the repair without providing a clear solution. There seems to be very little consideration for the customer's time, money, and expectations. In this situation, the customer is the one who continuously suffers the consequences. This is not the level of service, professionalism, or accountability that I would expect from a luxury brand such as Lexus. I am extremely frustrated with the way this matter has been handled and would appreciate advice on how Lexus intends to resolve this situation promptly and fairly. Thank you.

I had an 11:00 a.m. appointment on Monday at Lexus of Memphis for what should have been a very…read moresimple visit: a diagnostic and an oil change. The diagnostic ended up showing that the gas cap needed to be replaced, which is hardly some major repair. Even so, I did not get my car back until 11:00 a.m. the following day. That is completely unacceptable for an appointment that was scheduled in advance, especially for routine service. The whole point of making an appointment is so your vehicle is actually looked at in a timely manner. Instead, this turned into an all-day and overnight ordeal for basic service. What made the experience even worse was the lack of any effort to make it right. I asked the manager if he would do anything to make up for the excessive delay, and he was very clear that the answer was no. No accommodation, no goodwill gesture, no acknowledgment that keeping a customer's car that long for an oil change, diagnostic, and gas cap replacement is poor service. Very disappointing experience. Poor time management, poor customer service, and no accountability. I would not recommend this service department based on how this was handled.

I've been here over three hours to replace one tire. Just found out they haven't started on it…read moreyet. Unreal. Update: Over 4 hrs and still waiting...

They are taking advantage of U S employees. The warranty work is given a billable time that that is…read morefar less than the actual warranty period time it takes to complete. So the mechanic struggle to get 40 hours. That is how they can offer the long warranty period. They $crew their mechanics by underpaying to say replace an engine. Then they send profits back to their country. Or government does not care about other country's taking advantage of Americans work force.

Took MDX in for routine maintenance (OLF & Tire Rotation)…read more They did a great job of getting me in and out in a timely manner. My complaint is with the charges. Advertised at around $136 but got charged additional $16.84 for SHOP SUPPLIES. Don't mind paying a little more to have the dealership service my vehicle but not approximately 35% more than what it costs me at Valvoline or Jiffy Lube.

After talking with the Service Manager ( Doris ) she was very understanding and seemed like we were…read moreon the same page, and I like that after a bad experience I had, it was a misunderstanding. Our meeting seemed like it was very successful.

I'd like to share my appreciation of Mr. Andrew Howell in the Service department at Autonation Ford…read moreWolfchase for his assistance. I recently purchased a Ford vehicle from a dealer in Gadsden AL. On the return to Memphis we discovered two issues with the vehicle. After discussing options with the selling dealer, we took our vehicle to Autonation Ford Wolfchase for their assessment and diagnosis. We've made two visits and will need to return for the final repair. Due to a delay with one component, I picked up the vehicle and decided to return when the parts had arrived. On the second visit we learned the second component that had been sent was wrong. Because the parts were related and part of the same system, I'll have to return at a later date. So... Beyond the control of Autonation Ford Wolfchase Service Department I need to return. In most cases one would be upset, however, Mr Howell has done a great job of keeping me informed and assisting in getting me scheduled for service. He has shared the progress of receiving the parts, even if they were discovered to be incorrect. It's hard to be bearer of bad news and Mr Howell has been a real trooper in shooting straight with the component status. Once the repair has been completed, I'll provide a followup. By the way, its only a 4 star review until the repair if complete. I'm expecting great things!

Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a…read moreprofessional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team!

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

Sold me a truck with undisclosed body damage on the underside of the vehicle. I showed pictures…read morethat they took and used as their advertisement on the vehicle to prove that the damage was there before purchasing the vehicle (It is almost impossible to notice unless you are looking for it, along the bottom running boards). They told me I was a liar and that the truck left in perfect condition. I tried to work with them to get it repaired, the manager "Sonny" is a disrespectful, dishonest, piece of work. You should never give this place any of your business. The owners are shady and are out to get your money, and that is it. As soon as your funds hit their account, you are garbage to them. They will probably comment on this and deny it, but I have all of the proof one could ever need. Feel free to reach out to ask me any questions and ill be happy to supply you, and give you more details on this horrendous car buying experience.

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

I am extremely disappointed with my recent service experience involving my 2021 Volkswagen Atlas…read moreCross Sport. On June 6, 2026, I brought my vehicle to the dealership for what should have been a routine battery replacement. The hood release system was fully functional when the vehicle was dropped off for service. During the repair, the hood release cable failed while the technician was attempting to open the hood to access the battery. The dealership was ultimately able to complete the battery replacement. However, because the hood release cable had broken, the vehicle was returned to me with a temporary workaround in place. I was informed that the hood release cable had been rerouted through the front grille area so that the hood could still be opened until a permanent repair could be performed. Upon completion of the service, I was presented with an estimate for $351.51 to repair the hood release cable and informed that the necessary part was not currently available. I was further advised that if I chose to proceed with the repair once the part became available, I would be responsible for the full cost. Wanting to better understand the situation, I attempted to contact both the Service Manager and General Manager. Despite multiple attempts, I was unable to reach either individual by phone. After eventually receiving a written response from management, I was informed that the dealership's position was that the failure occurred during normal operation and that no negligence had taken place. What I found particularly concerning was the Service Manager's written statement that: "We have seen this failure multiple times on the Atlas and Cross Sport." As a customer, that statement raises obvious concerns. If this is a recurring issue that the dealership has encountered on multiple Atlas and Atlas Cross Sport vehicles, it was disappointing to see no effort made to provide goodwill assistance, cost-sharing, or any alternative resolution. From my perspective, I brought a vehicle to the dealership with a functioning hood release system. During a dealership-performed repair, that system failed while the vehicle was in the dealership's care. The dealership acknowledged both that the failure occurred during service and that they have seen similar failures multiple times before. Despite those facts, the only resolution offered was a repair estimate requiring me to assume the full cost. To be clear, I understand that mechanical components can fail and I am not suggesting that anyone intentionally damaged my vehicle. However, customer service is measured by how a business responds when something unexpected happens. In this case, there appeared to be little interest in finding a fair resolution or preserving the customer relationship. What is most disappointing is not the broken cable itself. Parts fail. What is disappointing is the lack of customer advocacy, the difficulty in reaching management, and the unwillingness to offer any form of goodwill consideration despite the circumstances surrounding the failure. Had the dealership offered to share the repair cost, provide goodwill assistance, or simply demonstrate a commitment to customer satisfaction, my impression would likely be very different. Instead, I was left with the impression that once the repair was complete, the responsibility became entirely mine. This experience has significantly impacted my confidence in both the dealership and its service department. As a result, I will be taking my future service and vehicle purchases elsewhere. I believe most customers would expect better communication, better accountability, and a stronger commitment to customer satisfaction when a vehicle is returned from service in a damaged condition, regardless of how that damage occurred.

The building was clean. The waiting area was clean and the coffee area was nice. It was a long day…read morepurchasing a car. The mgr, Aubrey , was very helpful upon entering the doors. I made an appointment online. Danielle in financing was customer friendly.