We've been patients of Jacobson & Tsou for almost a year now and been satisfied. I've only been to their Vernon Hills address and was scared of visiting this office due to the city address. City = traffic. However, this is even closer to us than Vernon Hills and I can get there within 20 minutes! City also usually means difficult parking , but they have a parking lot with plenty of spaces. As usual we didn't have to wait more than a few minutes after checking in on their tablet. They called my son's name over a speaker system to chair 6 (fancy) and they took pictures of his progress. We seem to see a different orthodontist everytime we come here, which I dont love since we specifically came to Dr. Jacobson for his airway knowledge, but we're also just in the retainer phase between expansion and whatever comes next so dont' think it's too complicated. I booked my next appointment at this same location over Vernon Hills because it's about 10 min closer to where I live and a lovely office. read more

I can't in good conscience give this practice a good review. I would suggest before using this practice go check out a couple other orthodontist s before signing anything with Jacobson & Tsou. After having my first 2 children go here I have throughly dissatisfied. My youngest daughter is currently completing her braces. Everything started great until brackets started breaking. The technicians did not respond when we brought why the brackets were breaking. We've been here for 3 years now. This was a very expensive treatment that you had to enter a payment agreement. Then we started getting extra charges for the broken brackets. When we voiced our concern about all the broken brackets I felt like it fell on "deaf ears". Finally we got a consultation time to discuss this with the doctor. He explained that with some people's teeth the glue for the brackets doesn't adhere the same. I had asked that this wasn't properly explained I would agree that if the brackets break in the future I would pay for those, but they wouldn't agree to that. I felt that would be fair given it took so long to get this explanation. The Dr. didn't agree and said we still needed to pay for the brackets and late fees. So here we sit paying extra fees and late fees. read more

Horrible customer service. You never have the same tech or doctor. Tech screwed up and added six months more to my daughter's progress. Braces were paid for and now they are charging additional money with late fees because they messed up. Very disappointed. read more

My daughter has been getting her orthodontics done here for 5+ years and I can confidently say they have horrible customer service, deny concerns and consistently go back on their "diagnosis". At this point, she has gone through three unnecessary procedures and has been told she would get her braces off next time, multiple times. I have seen her confidence and trust in these doctors significantly decline. The doctors are ignorant to how and where they are touching her and make her uncomfortable. I have seen it myself that they ignore my daughter's concerns when there is clearly something wrong. This entire situation has been a waste of time and money. I wouldn't recommend this orthodontist to anyone who wants to be treated like a person. And I have brought my concerns to them before and they go unchanged. Do not go here. Again, find any other self respecting business to bring your case to. If I was able to rate this place 0 stars I would. Save your money. read more

PPE, and the staff was amazing. Walking into the office for the first consultation was weird. The staff was nice and friendly. When Walking to the office to get your consultation, I felt like I was walking into a mall for your teeth. I have been so similar place like these it was well organized and you do see people getting to teeth fix or braces tightened. After getting the 3D scan, the orthodontist comes in and examine the picture not your teeth in your mouth, and explain the prices, and what seems to the best treatment. If you have a primary dentist and they don't contact the dentist at all. It is way overpriced even with insurance. It's not worth going there. Also, they use a third party company to make the aligners, so the prices is expensive. If you want to save money, keep on looking there are other places that doesn't use third-party companies. Also, find a place that does contact your primary dentist. read more

Honestly, I would give zero stars to this clinic and specifically Dr. Jacobson. I met him for a second opinion after I had braces treatment provided by a different doctor that only caused negative results and complications. This treatment had left me with misaligned bite where my teeth no longer match and I can't close my mouth properly because the teeth don't make a good contact. Because of that, my jaw shifts slightly to one side. Because of that misalignment I developed some really bad side effects like stiffness in my jaw joints, headaches, jaw pain, numbness/tingling in my lower lip, chin and cheek. My face changed dramatically and I look like a completely different person. Dr. Jacobson was in complete denial without even examining physically my mouth and my bite but was only looking at a few photos. Every time I addressed the misalignment he was denying that my bite is misaligned and he tried to convince me that the teeth match but they just need some time to settle and I will get used to the new feeling. When I addressed the dramatic change in my face first he denied it, then he tried to convince me that it is due to aging because we can't expect to look the same on photos from years ago and now. Well, we were comparing photo made 10 months apart from each other so to tell me that such a dramatic difference is due to regular aging seemed very ignorant to me. If someone is familiar with the natural shape and structure of my own face this is me, and there is no power in the universe to convince me that I cannot recognize a change in the shape of my face when I compare two photos made in 05/2023 and 04/2024. My regular dentist saw the before and after photos and she agreed that there is a dramatic change. She told me not to trust any orthodontist who tells me that my face didn't change because it did change significantly. I asked if some parts of the treatment can be reversed in hoping to reverse the negative changes into my face but Dr. Jacobson kept telling me that this is not possible because what they, the orthodontists, believe in stands for reaching certain goals. I was completely shocked and blown away by the fact that Dr. Jacobson seemed in complete denial and how everything seemed to be about what the orthodontists believe in and not about what is best for the patient, what the patient wants, and what works best for the patient. In my opinion the good orthodontist is not the one who focuses only on the teeth straightening with complete disregard of how this will affect the face and if it will ruin the face. In my opinion a good orthodontist is the one who takes under consideration the entire structure of the face, and the health of the bones and teeth, even if that means that some teeth need to remain or be reversed to be a little crooked again. In addition, during the consultation while I was still having questions, someone called the doctor and he simply said I quote: "Have a good day" and abruptly left the room. In my opinion this is the rudest doctor I have ever met in my life who has no regard about patient's concerns because everything is about what the orthodontists believe in. I would not recommend a doctor who seems to think that it's ok to ruin someone's face and put them in so much of discomfort and TMJ issues in order to straighten their teeth and I regret wasting my time to go for a second opinion there. Best of luck to anyone who is considering getting braces! read more

I had my consultation and first treatment recently. Very impressed with the modern and clean facility, as well as the proper social distancing and PPE practiced in the office. Everyone is friendly and efficient, very professional. The doctors are very willing to answer questions and explain the process, the techs are professional and efficient, and scheduling was very easy! Overall great experience read more

Jacobson and Tsou Orthodontics - Orthodontists Near Me - Chicago, Illinois

very professional and detailed .. my 2 children had braces done and the results were great

I've had 2 kids get their braces here -- I love everyone at this office - it's efficient, friendly, and successful. I would recommend them to every parent who is considering ortho work for their children. read more

Great dentists and staff. Excellent care. The clinic is clean and spacious with kid friendly areas. Highly recommended for Children's orthodontics. read more

Me and my two children were treated by dr Jacobson. In each case we followed the dr.'s advise and treatment plan. The results are exactly as promised and expected. I would highly recommend Jacobson Orthodontics for you and your kids. read more

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Highest prices, mediocre service, top priority for them is payment. I can't understand all the good reviews. My daughter got braces for the price of $5500 our share after the 20% insurance coverage not including various extras. They act like they are doing me a favor each and every visit! I am in the middle of my daughters treatment and cannot go elsewhere but I would not repeat. read more

Being over 50, I had many questions when considering this practice for my orthodontic needs. I came to them for a second opinion - Dr. Ray and team were very patient with me and answered all of my questions with empathy. They were actually a tiny more expensive than the first orthodontist with whom I consulted, but I feel like I'm in good hands and receive excellent treatment. It's been 6 months already and am seeing great progress. They have a great check-in system that alerts techs if a patient is waiting too long. I've never been kept waiting more than a minute or two - they have proven that they accurately estimate appointment lengths and don't overbook. I would highly recommend this practice for orthodontic care. read more

I have been going to Jacobson and Tsou Orthodontics for 6 years now. Great staff, great place, very good clinic overall.

This is the best team in Orthodontics. The front office staff is friendly and very responsive. Every assistant is fast, competent, and super friendly. In my experience, Dr. Tsou focuses on the details necessary to construct a Wonderful Smile. Dr. Jacobson has furnished the practice with the best technology available and continues to do so with more renovations this year! I had the best experience. Dr. Jacobson communicated directly with my dentist Dr. Irene Theodore, DDS in great detail over my case. He and Dr. Tsou put together a great plan that resulted in aligning my bite and produced a great smile! Thank You JTO! My girlfriend Thanks You Too! If you want the best! Go see Dr. Jacobson and Dr. Tsou today! read more

After visiting several orthodontists I settled on Jacobson Orthodontics, even though they were a bit pricier than other offices. After eleven months of treatment, so far, so good. They're patient and take their time to explain their procedure, along with answering every one of my questions. They office staff is pleasant to deal with when making appointments, checking in and with all billing questions. Definitely would recommend their office to anyone! read more

Actually promising and convenient to get invisalign. I would definitely recommend people to go there.

Great staff and service. Recieved braces 16 years ago with Dr. Jacobson (both father & son) and still have my bottom retainer on. Teeth have not shift to this day. I always get compliments on my teeth to this day. I don't make recommendations often but this place is truly the one of the best in the industry and they have 2 locations which is convenient. read more

We took our daughter to this office when we moved from Houston to Chicago. After the consultation she started the treatment with a price tag of $4000 and was promised "top" treatment with satisfaction. After 2 1/2 years of follow-up and visits, she completed her treatment. When the braces came off, her teeth looked perfect. But within 1 week I saw some changes in her teeth even though she wears her retainer religiously. We went back to the office for further evaluation and some follow up visits. The doctor thinks she had some swallowing problem which caused her teeth to shift. I was shocked to hear that because they have been seeing her for the last two and half years and never noticed that she has such a problem. They prescribed her to see a specialist to correct her swallowing problem. We were told that after she corrects her problem her teeth should move back to where it was. After seeing the specialist whom they recommended for 6 months in their office, and received another bill for $1200, the results is not as they estimated. Then they suggested she needs resume full treatment. But it will cost us another $3600 and another 10 months of time. Our daughter is about to leave town to attend college in 7 months which means she can't complete it before she moves. But they came back and said that they may be able to complete it within 7 months. We told them we will explore alternatives. I am thinking to file a formal complaint. My question is why they never detected her swallowing problem during those years of visits. Why wait for complete treatment before it was detected? Shouldn't the evaluation have been done before the treatment began to avoid this incident? How can I trust these Doctors again after they failed many times to fulfill their promises? read more

We have been coming to this office for both my daughters. We drive from Joliet to come here because of the quality care these physicians deliver to their patients and the awesome customer service from the staff. They are amazing. read more

Hi, my name is Ella W. and I am 10 years old. I just got my braces off and I dont know if I have ever been more excited to smile. Every time I walk into Jacobson and Tsou orthidontics I never feel nervis that somthing is going to go wrong because they explain everthing step-by-step (witch is super helpful). Insted of feeling pressured to take care of my braces or my retainer or my expander, I feel like it is my responsibility and that I will benifet from it if I do it. Another thing that really help is how inviting the building is, and even how AWESOME the staff is. I Love how easy it is for my mom to make an appointment. No stressing out, no pulling out hair. I have been going to Jacobson and Tsou for about a year and I have not once run into a problem. I have recommended it to a lot of my friends and a majority of them have already had many appointments there. Thanks! read more

This place is state-of-the-art! Worth the lung drive from our house and worth the money. Not once in over four years have we experienced a problem with the staff or otherwise. We are always, always treated with patience, kindness and respect, which goes a long way when dealing with kids. Front desk staff is awesome, doctors and hygienists explain everything. Waiting area is comfortable. I would recommend this office every time! read more

We have just begun our daughter's treatment, but so far it has been flawless. Everyone is kind, competent, and professional. They patiently answer all questions and follow up to make sure all is going well. It's an hour drive for us, but to get this specialist expertise for cleft patients is absolutely worth it! read more

My daughter just had her braces off after about 20 months of treatment. Our experience here was great. The office itself is very modern and efficiently run. The price was in line with what I expected and it included everything - no extra charges, even for the one time she bent a wire and needed a repair. Followup visits and retainers are included. One thing I especially appreciated was help with my insurance. For whatever reason my insurance company had an unnecessarily complex process for reimbursement but the billing person at J & T was very patient and helpful in getting it sorted out. And of course my daughter's teeth look great (or I wouldn't be posting a good review)! She was also relaxed during her visits which I credit to the doctors and staff. My dentist had originally referred us here and I would absolutely recommend them to anyone else. read more

The entire team at Jacobson and Tsou are wonderful. They are kind, professional, on time, efficient and fun.

I am so thankful to Jacobson & Tsou Orthodontics. I've come here for years and have always gotten precision and state of the art care from their warm, friendly, and experienced providers. Today, again, they came through for me. I had a dental emergency and called on a Sunday for help. Dr. Ray came to fix my mouth within 2 hours. This was a tough situation and required a lot of knowledge of other areas of dentistry and care, and he fixed it perfectly. He let me know the reason they're closed tomorrow is because they're doing continuing education for their whole staff and taking the whole staff to dinner because many staff members have been there for over 10 years! The staff is excellent and with that lack of turnover, the staff knows your mouth and issues right when they see you. This place truly, truly cares and has the smarts to carry it out! I cannot recommend it enough. Thank you so very much for saving my teeth again today, Dr. Ray!! read more

Went for an initial consultation...with about a $10K price tag for two phases I will be considering other options. Charging $350 for x-rays for the "free" consultation and telling me it had to be paid in full (after I got the x-rays) before I left the office is beyond unprofessional. And then I find out another orthodontist offers those same x-rays FREE with a consultation. I'm sick. What a money-grab. Moral of the story, call multiple dentists and ask what's included with the "free" consultation. Sadly for this place it seems to be all about the $$, not so sure it's all about the patient as it should be. Don't let the fancy office fool you. Do your research. The consultation was fine, the money-grab was not. I will definitely be seeking out other opinions. read more

I had posted a review here but evidently Jacobson got it removed. We had a similar experience except after 3 1/2 years and almost $5500, our child's teeth had moved due to several broken "permanent retainers" that we were initially told would hold his lower teeth in place permanently. AVOID this practice. They are very knowledgeable when it comes to taking your money but, from my experience, not so adept at straightening teeth for more than a few months after the treatment is completed. read more

Love Jacobsons Orthodontist! The Doctors are professional and knowledgeable, the staff are friendly and accommodating. I would highly recommend Jacobson's. My teeth look perfect and they made having adult braces easy. read more

Two of my children received orthodontic treatment here. They did a great job. One had significant overbite and alignment problems. The other, a child with an intellectual disability and behavioral issues, had severely protruding front teeth due to prolonged thumb-sucking, as well as other misalignment issues. Both of them now have beautiful teeth! The staff is patient and friendly, and were able to deal successfully with all of the challenges we presented. read more

My older son had his orthodontic treatment done here at the Chicago office. We were so pleased with his result that I also got my treatment there. I was very happy that I was able to get braces behind my teeth (or lingual braces, as they call them). My result was amazing!!! I'm so happy with my smile. If I had to do it again, I would definitely go back to Jacobson and Tsou Orthodontics. Thank you Dr Ron and Dr Ray and also thanks to the staff!!!! read more

My 7 year old started treatment earlier this year: upper expander, lower expander, then partial braces. The initial consultation was very thorough, explaining the exact course of treatment (and why), and provided a very accurate cost of the entire process. No pressure at all to sign up then and there. Their time estimate for each phase has been very accurate. I'm very impressed that when we come in for our appointments, they are on time and get us out the door quickly. The young patients love using the iPads if they arrive early. The whole staff is so pleasant to work with and treat both me and my daughter with respect and kindness. read more

We have been using Jacobson and Tsou for several years. My son has just had his braces removed and my daughter is midway through her orthodontic experience. Both Jacobson and Tsou are wonderful to work with. They take their time to explain what is going on with your child personally after each visit. The staff is also wonderful. Check-in, check-out, and any appointment changes are quick, easy, and painless. Also working with their insurance people is easy. Our family highly recommends them. read more

After visiting several orthodontists for my older daughter, we settled on Jacobson & Tsou and have so far been very pleased. They take the time to explain their approach and answer any questions you have. They also run a very efficient office. I'm also planning on having my younger daughter come here. I can't give them 5 stars, as my daughter still has her braces on and I haven't seen the finished product yet, but so far so good! read more

This is a wonderful Orthodontic practice. Our daughter got her braces put on a few months ago and every step of the process has been great. They're top-notch professionals and I would recommend anyone I know to go here. I'm 100% confident our daughters' teeth will look amazing when we're done. Make an appointment and go!! read more

We have never been to another orthodontist because these guys are the best! My older son Tyler had his braces done here and the care and follow-up are second to none. They make the experience pleasant and affordable and I would not change a thing. My younger son Lucas will be going this year to start the process all over again and I have no doubt the he will be just as happy. read more

My experience with Dr. Jacobson was extraordinary...can I give him a 10 out of 5 stars if thats possible? I recommend Dr. Jacobson to anyone who is considering orthodontic treatment. It has been 5 years since I've had my braces removed and now at 17 years old, I fully realized how important orthodontic treatment is. I get many compliments of my winning smile..from the girls! Dr. Jacobson and his staff were the friendliest and explained every process along the way. The office is alway fun to visit. My mom and dad did not mind driving an hour or more to his office, they knew that I will be taken care of and my mom said that Dr Jacobson's knowledge and expertise are second to none and she's absolutely right. Dr. Jacobson is simply the best, honored to be treated by him. Thank you Dr Jacobson and staff! read more

Jacobson and Tsou Ortho is such an amazing office. I can not stress enough how satisfied I am with everyone here. From all the front desk clerks to the assistants everyone seems to be on the same exceptional customer service page. I never have waited more than 3 minutes for my appointment. I feel like as soon as I check-in they assist me right away. I am amazed at how pleasant and friendly everyone is. Seems like everyone remembers you by your name and to me that means a lot. The technology they use is beyond exceptional. Dr Ron is such an amazing ortho I love how detailed and how much expertise he has. I trust him and his work to give me that perfect smile. So far, my teeth are looking better than I expected, and trust me I had high expectations. You get what you pay for. I do believe it is on the most than average price range but I would not change it. There is a reason why, in my eyes everything is perfection. read more