Great people. They do a wonderful job with watches. Prices very fair. Watch repair person is very…read moretalented.

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

I almost have tears in my eyes as I write this. Ken's is probably going to be my jeweler for life…read more Not only was the staff extremely helpful and attentive to my needs but they were quick and knowledgeable even to provide suggestions as to starting my own gold collection to pass down to my children. When I was born coming up on 30 years ago in a hospital in New York my mother bought my father a gold necklace which I've worn every day since he died 15 years ago. When my daughter came into the world I had already decided I wanted this chain to be passed down to her and any other children my wife and I have in the future. Imagine how it felt when she jumped on my neck and broke it. It was a struggle finding people in the local area of Kissimmee who can work on gold but the moment I stepped into Ken's I was taken care of, and after Luis looked at it, I was even taught about the casting process this 29 year old chain went through all those years ago. When I picked up my chain I was in awe. Not only was it repaired, but it was polished, and has never looked this good! I'm over the moon about Ken's and you should be too! Ken's isn't going anywhere any time soon so you all should definitely check out what they have to offer and for their top notch service and repairs! Luis is the MAN! he will get you right!

Great service. Friendly staff. Fair prices. Amazing work!…read moreSeveral of my friends and I have used this wonderful jeweler to have our rings resized. They have a fair estimate and turn around time. Once, I accidentally left a ring that was being cleaned and they were so great to have it waiting for me the next day. I didn't have any proof or receipt, but they took great care of me. They can also cut off a stick ring and put it back together like new.

I have been going here for years. Great, friendly service. Alas, they have moved to Cocoa and left…read morethis location!

I came in to get a brand new watch adjusted and they were so kind and very helpful. I will…read moredefinitely be back for service on my other watches.

A little hard to find but trust GoogleMaps. It took us to the back of the Flea Market past Bldg D…read more But you can park before that, too. We entered doors into Bldg D that showed to be Computer Repair. But it's the entrance to many booths. Go just past Booth 51 (on the right) and turn left to find Booth 26. Such nice folks and he tried so hard to make my Timex work. I thought it was just a battery change but Timex watches with backlights are a different animal. He worked so hard trying to make it work and wouldn't take any payment at all. Will definitely be back when I have a working watch that needs a battery.

Went on vacation and didn't realize I brought along a watch with a dead battery until it was too…read morelate to go back home to grab another. The kicker, it was during the New Years holiday weekend where most small businesses take extra time off. The big businesses/jewlers that were open didn't even want to look at my watch. It is an Invicta, but not any more difficult to work on than most watches. Found J&J Trading on a web search who came highly recommended from other Yelp users. They did not disappoint. Quick and friendly service. Took only about 10 min. Cost $10. A bit difficult to find as there is no signage specific to their business on the road. They are in booth 27 inside Building D located at the back of the Flea Market. Save yourself some time and disappointment, and just hit J&J up first.

Visited the OWC for the first time to see their selection of Norqain and other watches. Got a…read morechance to talk to Scott and see the preowned selection. WHAT A SELECTION. Overall, pricing is competitive, but I will say selection and condition is what you're really paying for here and getting. They do repairs on site and I am planning on having a watch fully reconditioned by them. Staff is highly knowledgeable but does not come across as know it alls and really are great at both education and conversation. Highly recommend.

Its just great service and great products. Rolexs is my…read morething, when they get their hands on what your looking for they call.

Ravi is very professional and he was able too replace my Marvin the Martian batteries for sons…read morewatch. I would recommend Just Watches to anyone who need any batteries replaced.

The only place to go if you need help with a watch! Very knowledgeable and helpful. This is the…read moreonly place I would ever recommend to people!!

They tried to fix an old watch for me and ultimately couldn't and didn't charge me anything for…read moretheir time. The watchmaker is very knowledgeable and honest.

Great repair service. Highly recommend Needed pearls re strung. Good Price…read more AAAAA+++

I came in because I needed a watch resized. The staff were very friendly, and the lady was very…read morehelpful and efficient in helping me out! She taught me how to wind it as well. Would recommend this place if you need watch work done!

Everyone is always friendly and helpful. I've used them to resize rings, fix necklaces and of…read morecourse cleanings. No issues ever.

Visited store to see gentleman to evaluate my estate jewelry for re-sale. Was met by two women and…read moretold he was not in. The ladies looked though the glass top of my jewelry case for a few Seconds at over 250 different pieces of jewelry inside and made the quick analysis. "This is all promotional grade and he won't accept". Never did they raise the lid and look at individual pieces. I was so Humiliated. Very loud comments and people in store! Staff should be more polite to clients. I was snubbed and rudely treated. Another jewelry store enjoyed looking at my pieces and a deal was made!

This is one of the best Tag outlets in the U.S. My hubby collects Tags, and he always stops here…read morewhenever we are visiting the Orlando area. He's purchased about half a dozen watches from this location, and he seems to get a new one here every couple of years. The prices are excellent, but make sure you know what you're shopping for. A quick Google Shopping search can work wonders! Some timepieces are priced better than others, so it's on you as a buyer to know the retail price and going rate for the watch you want. These are outlet watches, so I will admit that he's had some issues with at least two timepieces he's bought here - like they won't keep proper time or other minor things. He's had to send them in for repairs, but they tend to have the same issues over and over. However, if you can live with some minor imperfections, you can score some terrific deals here! I've always been impressed with the professional service here, too. The sales clerks are always so knowledgeable, and they never try to upsell you or pressure you. They never make you feel bad for saying that you need to think about it before making a major purchase. Now it may help that my hubby is always wearing one of his Tags, but they never act like you don't know what you want or you don't know what you're talking about, both of which are huge pet peeves of mine when it comes to shopping in luxury stores. I've also always been offered an ice cold bottle of Acqua Panna water while he's trying on watches, which is such a nice touch. It's always lovely to be made to feel like a valued customer. This store location has moved within the outlet mall several times, so check the map if you don't want to be lost (this mall is so confusing; seriously, you can just meander for an hour and still never find what you came for). Parking is still as difficult as ever, especially during the daytime. My advice is to come about an hour before the mall closes and you'll have a better experience. Fewer people parking and fewer people shopping makes all the difference.

Great staff. Excellent selection. Purchased the Aquaracer 300 pro for about a great price. Even…read morewith the exchange rate.