I almost have tears in my eyes as I write this. Ken's is probably going to be my jeweler for life…read more Not only was the staff extremely helpful and attentive to my needs but they were quick and knowledgeable even to provide suggestions as to starting my own gold collection to pass down to my children. When I was born coming up on 30 years ago in a hospital in New York my mother bought my father a gold necklace which I've worn every day since he died 15 years ago. When my daughter came into the world I had already decided I wanted this chain to be passed down to her and any other children my wife and I have in the future. Imagine how it felt when she jumped on my neck and broke it. It was a struggle finding people in the local area of Kissimmee who can work on gold but the moment I stepped into Ken's I was taken care of, and after Luis looked at it, I was even taught about the casting process this 29 year old chain went through all those years ago. When I picked up my chain I was in awe. Not only was it repaired, but it was polished, and has never looked this good! I'm over the moon about Ken's and you should be too! Ken's isn't going anywhere any time soon so you all should definitely check out what they have to offer and for their top notch service and repairs! Luis is the MAN! he will get you right!

Great service. Friendly staff. Fair prices. Amazing work!…read moreSeveral of my friends and I have used this wonderful jeweler to have our rings resized. They have a fair estimate and turn around time. Once, I accidentally left a ring that was being cleaned and they were so great to have it waiting for me the next day. I didn't have any proof or receipt, but they took great care of me. They can also cut off a stick ring and put it back together like new.

Alex was great!!! Friendly, professional and customer oriented. Had watch battery replaced and sold…read moresome items. Great prices and great customer service. Our first trip; we'll be back!!!!

never too busy with these people they rip you off I got a bracelet made, and I send it to make her…read morebigga and I never got it back either my money 2k loss

Great repair service. Highly recommend Needed pearls re strung. Good Price…read more AAAAA+++

I came in because I needed a watch resized. The staff were very friendly, and the lady was very…read morehelpful and efficient in helping me out! She taught me how to wind it as well. Would recommend this place if you need watch work done!

Exceptional and excellent service…read more 10-star service Very professionals and kind. **I'm the one who went with the purple watch to be adjusted. Thank you so much!

Truly the best experience I've had with a jeweler! I'm so happy I found them on google. I was…read morehelped right away and blown away with the excellent service I received. Friendly, efficient, kind. I will now only go to marrero jewelry store. If anyone has any questions regarding a local jeweler,please consider this family operated business. There is value in not only the work but in their customer service as well.

Highly Recommend Anthony Jewelers! I recently brought my…read morewedding ring to for repairs, and I couldn't be happier with the results. Anthony fixed it beautifully, it looks brand new again, with excellent attention to detail and craftsmanship. What really stood out was how kind, honest, and professional he was throughout the entire process.

On a recent visit to Anthony's Jewelers on Tagore Place , Orlando, Fl. Tony repaired several…read morebracelets of mine and he did an outstanding job. Kudos to Mr. TONY for your service to the community and its residence.

the location on 192 next to taco bell and the boa near Thacker ave will give you best offers in…read moretown for the item you are pawning they not trying to screw you over like every other pawnshop i left very satisfied only pawnshop I will ever use 100% recommend

esterday I called to see how much my husband had to pay to extend his 10k two tone necklace and the…read moremanager named Marta tells me that all we had to pay was $280 to reactivate his loan all this happened at around 5:30pm. So I called my husband to tell him to call them and make the payment and they told him that she already left for the day. So this morning at 9:12am I called again and Marta answered I explained to her that I was calling to make the payment, she cuts me off and bluntly says that the necklace was sold. So this afternoon I got to go to the store and looked around to see if the necklace is on display in the store and one of the ladies was helping me out and when I give her the exact information of the necklace she said hold one and get Marta right off the back she is with an attitude on her face and I can't help it but when I speak in Spanish my voice somehow sounds like I am upset so I explained to her how would you feel if this happened to you and she answered will if you were paying your things on time you would've not lost it. I was like excuse me. I left and called my husband who had just finished calling company number to report Marta and they said they were going to look into it. Will never go back to this location to pawn or buy anything. Can't wait to get my other pawns out soon

I can't say enough good things about this shop & Stacey! I only wish we'd found them sooner…read more After visiting the Winter Park location from Jacksonville, we decided to go to the Orlando shop. We arrived just before closing, but Stacey & her family graciously stayed open late to show us around. I have never seen SO many unique pieces of jewelry! I fell in love with a blue zircon solitaire & couldn't leave with out it. We cannot wait to go back! If you want something truly one of a kind, look NO further. Stacey has it, & if not, she can make it!

I came to get a gifted watch fitted and was dismissed at the door not even speaking to anyone face…read moreto face, after asking to get some simple links removed I was told they have no watch specialist on hand and would have to ship out my watch. what kind of shameful jeweler cant even do such a bare minimum task. I felt as if my time and gas spent to drive to this location was all a waste and didn't like how I was treated and will never be returning.

I cannot say enough good things about this family owned jewelry store! Amazing service, great…read moreselection, helpful and knowledgeable on their gemstones. My fiancé and I had visited 6 other jewelers prior to Park Jewelers looking for wedding bands & we found both in the same day here! We both customized our wedding bands and the turn around time from design to pick up is very reasonable. 10/10 recommend this store!

I love Park Jewelers!! They have always been super nice when I've gone in and are always helpful if…read moreI have questions regarding any pieces I bring in. I would highly recommend them!

This jeweler will never disappoint! Dave is great and Cindy helped me today with some pearls I…read moreneeded restrung...I thought they were real baroque and she advised fixing one of them with the parts from the other to save $$ on totally restringing what I thought were real. This was so honest and she was amazing to deal with. DO NOT OVERLOOK ASKEW JEWELERS!!!

Ask for Cyndi or Caleb and you will not be disappointed. I…read morewent in to have jewelery repaired and Cyndi was able to help me pick out two additional chains to wear with my newly acquired pendants. Cyndi was incredibly patient and did an excellent job of teaching me all the different qualities of the bracelets and chains. She was able to help me identify a good style, size and material. Just as promised, they reached out as soon as they finished sizing and polishing my pieces. I am thrilled to have found such a wonderful local jewelry store with an extremely knowledgeable staff!

Claire Luisi at Kay Jewelers Loop deserves a 5-star review! Her exceptional service and dedication…read morestood out as she went above and beyond to help when others couldn't. I was at the Kay's at the Loop getting jewelry inspected. I expected to be in and out as I have been in the past. However, I needed to send out one of my rings out as it had a loose diamond. I know for sure I had the extended warranty on the ring, however, workers claimed I didn't and couldn't find it for any of my jewelry pieces. I explained it's under my husband's name and they mentioned it's under my name. Almost 2 hours later and 3 different people assisting me, Claire the 4th person was able to find all of my jewelry and extended warranties. Highly recommend Claire for her dedication, patience, and expertise!

I have shopped at Kay Jewelers many times in the past and have never encountered what I would…read moredescribe as such disingenuous and questionable business practices. I received a pair of pearl earrings as a Christmas gift from my mother. She provided me with the receipt in case I wished to exchange them, which I did. I located a different pair online that showed as in stock at your store and went in for a simple exchange. I was assisted by an employee named Antony. From the outset, he was dismissive and told me I would need to wait before he could even verify whether the merchandise was returnable or exchangeable. When he eventually reviewed the receipt and earrings, I informed him that I simply wished to exchange them for a different pair. He then stated that I could only exchange the earrings for something of higher value -- which was confusing, as there is no such restriction stated on the receipt or in your return policy. When I asked instead for a refund, he told me that the store did not have enough cash to issue one and suggested I return later to see if more money had come in. I then asked whether I could receive the balance on a gift card and complete the purchase online instead, at which point he changed course and said he would allow the exchange and issue the remaining amount on a gift card. This directly contradicted what he had just told me moments earlier. The situation became even more troubling when he then refused to process the exchange at all, stating he could not locate my mother's "profile" in the system -- despite my having a valid, traceable receipt showing the purchase from just days earlier. At the same time, another employee named Francine was assisting a couple nearby and explained to them that Kay's system had recently undergone changes and that customer profiles were lost. Yet Mr. Antony continued to insist that he could not proceed because he could not find my mother's profile. I again asked for the remaining approximately $90 to be refunded in cash. He told me the store had less than $200 on hand and that they were unwilling or unable to issue a cash refund. While I understand businesses have internal procedures, it is extremely concerning that a retail jewelry store is not prepared to issue a modest refund to a customer with valid documentation. The only alternative offered was for a check to be mailed, with no timeline provided as to when that check would arrive. At every turn, I was given conflicting information, arbitrary limitations, and shifting explanations that appeared designed to make a straightforward exchange or refund as difficult as possible. I had: A valid receipt, Unopened, unused, and unaltered merchandise, And was well within your stated return and exchange policy. The manner in which this was handled -- and the way I was treated -- was inappropriate, deeply frustrating, and frankly unacceptable. What should have been a simple customer service interaction became an unnecessarily stressful and unpleasant experience.