This office was a nightmare to deal with. I was billed months later and had to do the work myself to figure out what happened. BCBS told me there were multiple claims submitted for the same dates of service under different providers, even though I only had one visit on each date and had already paid my copays. Instead of taking accountability and fixing it, the office was dismissive and kept trying to make it my problem. Nadia, who identified herself as the manager, was especially dismissive. She did not want to listen to what I was saying and just kept telling me I was responsible for the remaining balance, even while I was trying to explain that the balance appeared to be incorrectly billed. I have Blue Cross Blue Shield and this office was supposed to be in network. Otherwise, there is no reason I would have driven an hour to go there in the first place. The billing process felt sloppy, the communication was terrible, and the staff seemed much more interested in collecting money than resolving an obvious dispute. My first visit should have been a warning sign. They made me drive all the way from Hollywood to Glendora for an in-person initial evaluation, then kept me waiting about an hour for the nurse practitioner. Overall: rude staff, poor communication, billing problems, and no accountability. I would never go back. read more

The office is a nightmare to get a hold of. Never able to get anyone to answer the phone. They answer only to tell me when they are on their lunch, I call back later and magically no calls can be taken at the moment. Other than that I love my psych. Dr John Cummings is very attentive and makes sure I'm taken care of with my meds. The only complaint is the office every single time... read more

Dr.Fariba and office manager Nadia are both a disgrace. Doctor no showed me 2x for telehealth and nadia lied to my PCP staff (nadia, I have phone records). Their reasons were inconsistent and kept changing their story. i will be reporting Dr.Fariba to the board of physicians. He failed to properly follow up with me. Shame on both of you! read more

Dr. Leung is an terrible therapist, and his office staff is a mess. My son had a scheduled appointment and tried to cancel it two days in advance because something came up. But the person who answered the phone in the office said there was no record of the appointment. My husband, confused, called back to cancel again. We confirmed the cancellation twice, two days before the appointment. However, still, dr. Leung sent us a bill for over $200, claiming we hadn't canceled. I met with him in the office to explain what happened, but he wouldn't listen, kept cutting me off, and just demanded payment. read more

I agree with others saying receptionist was rude but Nawal is sweet and has patience and has the perfect personality to speak to her patients. She was my therapist. Regina Rico is also a sweet and caring pyschiatrist! I've received great services from them both. Can't wait to go back to them with my new insurance. Just waiting for it to be effective in June. read more

I am a physician, with certification in two specialties. I employ many caring, kind and dedicated men and women. I called Dr. Jacob's office to make an appointment for myself as suggested by my primary physician. The woman who answered the phone was both rude, uncaring and also incompetent. It seems that in order to get into the medical practice, and find out if the doctors are competent, a patient has to experience disrespect and lack of compassion from the uneducated, uncaring staff. The Doctors should take time to evaluate the people who work for them, and get rid of the ones who seem to hate their job and are detrimental to their practice. I am considering a malpractice suit because the secretary refused to let me speak to Dr. Jacobs. Not providing appropriate medical care on a timely basis is certainly worthy of a complaint to the Medical Board and/or evaluation by an attorney. Please, please don't get involved with this group. I wish you good health and happiness. read more

Dr. Leung is the most arrogant and unprofessional doctor I have ever met. He gives the impression that he just wants to quickly take the money out of your pocket rather than genuinely helping you solve your problems. Every time we meet, he can't wait for the time to pass so he can quickly rush you out and make money from the next patient. His professionalism also raises doubts about where his Ph.D. degree came from; talking to him makes me feel that his educational level is not very high, and his English is not fluent, with frequent interruptions making him seem unprofessional. Moreover, he likes to blame others and uses a slightly mocking tone to comment on things he finds unreasonable. I believe a psychologist's job is to guide and comfort others, but he gives the impression of a control freak who imposes his prejudices and ideas on others. In short, meeting with this person will only make you feel more unhappy. read more

I have been seeing Dr.Leong for many years now and I have had more progress with him compared to other therapists I have seen before. He is straight to the point and takes his time to let you understand yourself so that you can better learn your attachment style and how you function so that you can cope with your daily habits with great confidence. He has saved my life over and over again, when I first saw him I was in a very dark place and over the years I have gained confidence and strength and have slowly but surely become a better version of myself. Thank you Dr. Leong. -Katrina read more

I haven't been to this place physically but I've called and spoke to whoever answers the phone. I tried to make an appointment with them but they told me I needed a referral from my primary doctor. My primary said I didn't need one but she gave me one anyway. When I called this place back for an appointment they didn't have anything available for 2 months. I swear the dumbest people always have to work with the public. I still made the appointment and when the day came for my appointment they canceled. This place is joke. read more

They have canceled appt meeting the day before, rescheduled and was running late, but had time to have food delivered and speak to vendors before us, front office pulled a wagon of stuff in, they were not considerate at all we walked out with out being seen. Also it took months of waiting for an appointment. In my opinion this office is in disarray Not worth the appointment. read more

Dr Leung is a good psychiatrist, listen to you with a lot of patience. Quiet office with good sofa. Make you relax and talk to him freely. I am happy that he gave out good suggestions for you. read more

Dr Sanbin Wang is a very caring psychiatrist! He doesn't just see you for 1 minute, write your script & let out, he takes the time to engage with his patients, he really shows he cares! read more

I just love Dr Sambin Wang ! I hate going to new Drs. Dr Wang made me feel so calm and welcome . He takes time to listen to your concerns and answers any questions you might have. I am very happy I found him. You wo read more

My current psychiatrist, Dr. Cesar Cruz, is very nice. He is a good listener, very patient, and caring. Dr. Sambin Wang, however, made no effort to establish a friendly rapport with me during our first appointment (which is why I switched to Dr. Cruz). I work in mental health and he rudely asked me, "So WHAT TOOK YOU SO LONG to see a psychiatrist?" ...which soured the rest of the session. (I actually had seen one recently, but I had new insurance due to the waiting period for my new job). I said that I didn't appreciate that comment, to which he apologized a few times, but he doesn't appear to think before he speaks. And I just flat-out didn't like him. The office staff itself is okay. read more

I really don't have anything positive to say. My experience was miserable. I have spent years neglecting my well-being and emotional health, despite doctor recommendations and family pleas. It has taken me years to get the courage to make appointment AND actually show up to my appointment. To start off, the session started well after my appointment time. The moment the Doctor pulled me back, I felt judged. You know all that paperwork you need to fill out beforehand? NOT NEEDED when the entire intro-session is asking those same questions. Some questions were asked repeatedly, with a tone of disbelief and being looked at accusingly. The doctor kept yawning throughout the session and repeatedly checked their mobile phone. I felt as if I was talking to a brick wall. There were some very touchy questions that I didn't have the trust-level with them to answer, yet was bluntly and condescendingly told "You HAVE to tell me". I'm sorry, I met you 10 minutes ago and this already isn't going well. How the heck am I going to open up about stuff my closest loved ones aren't aware of? From the way I was spoken too (their tone of voice), their body language, and the way I was looked at (there were expressions of disgust) I felt as if I was written off as some millennial looking for a fix. Yes, I have numerous body tattoos and body piercings, but I'm still a person. You know that feeling you get when you walk around a store, then decide not to purchase anything and while walking out you feel that someone might jump at you and accuse you of stealing? That's how I felt, except as if I was some kid looking for a fix. There was no indication that the session was over except for a very curt "See me in 2 weeks, have a good day". I cried my entire way home and my poor husband is furious at the ordeal. I feel exposed and used. I refuse to go back to them, and no longer wish to pursue any treatment. When I called today to cancel future appointments, I tried explaining my issues and why I was canceling. But I got cut off and was told "I'll cancel them, bye!" *click* If you want and/or need help like I do, don't waste your time or money here. Go somewhere with people who will actually value your well-being and life. read more

I am in ongoing treatment with two doctors at this practice. Nawal Lotfy, MFT and Dr. Al-Asadi. I have been going for over 1 year and average 4 appointments per month. My condition is on-going and requires continued treatment. If this review continues not updated, you can consider it accurate and current. If status changes, this review will be updated. Both my doctors are excellent. Before I found this practice I was treated at KP.org by over 4 doctors and outside and later after KP, I saw 1 MD and 2 MFT's all of which I had to leave because my treatment was not sufficient. My point, I saw a lot of Doctors for the same problem before I found Dr. Al Asadi and Nawal Lotfy, MFT. The treatment and care I receive from this practice is excellent and although I probably can't ever be "cured" they have gone long way to keep me safe to myself and others. Before I got treatment by my doctors here, I was a danger to myself (hurt myself, exposure to incarceration, hurt others, etc) on an almost daily basis. Now, I have the ability to be confident that terrible things won't happen to me or others and I have tools and resources to ensure it won't happen again. Basically, all I have to do now is get myself to my appointments, listen and take action as they help me and recommend. I have had many different interactions with nearly all the staff as well, all are friendly, reliable and kind. I had one negative experience with one staff member (a receptionist) a couple times. After the 2nd negative encounter, I told Ms. Lotfy about it, she took immediate action and after that, the one staff member changed her behavior and now I have zero negative information to report. I would say that is a very positive part of this review because it shows that when even a small problem arose, it was fixed immediately, so, 5 stars are appropriate. In closing, you can't get a better review then to say this practice saved my life and protects me from many negative things short of losing one's life. Not just me, but the people I interact with at home and in public. My experience with my medical providers is all excellent. My experience with the staff is all excellent. My appointments scheduling is excellent. The doctor's respect for my time is excellent. The treatment is excellent. I GIVE THIS PRACTICE MY HIGHEST POSSIBLE RECOMMENDATION. IF YOU NEED A GOOD MEDICAL PRACTICE FOR MENTAL ISSUES, STOP LOOKING, CALL THEM TODAY! read more

Dr Jacobs is one of the best psychologists I have ever met I would love to rate this 5 stars, but the staff are terrible, they made us wait over an hour when we got to the appointment 1 minute early. They have a bad attitude and are off task, if they hired new employs I will change my rating. Dr. Jacobs will help you, but don't mind the staff. Today they treated this guy who has trouble remembering things awful. They laughed when he forgot. I wanted to cry and vomit. Don't come here read more