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    Jackson Richard MD

    4.3 (6 reviews)

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    Canton Primary Care - Windermere Medical Group

    Canton Primary Care - Windermere Medical Group

    2.5(4 reviews)
    1.5 mi

    I have been a patient for over 10 years there. Although I am very happy with my doctor , DR…read more Kothapally. À very caring , kind Doctor, but it is their answering service they use. The most rudest, untruthful, agents I have ever seen. They tell you anything when they answer which is rarely as it goes 80% of the time to voice mail. . I will now seek a new Primary care office unfortunately. I can no longer accept the answering service they use. Be aware. Be forewarned.

    This review covers covid testing primarily…read more I visited this location because on the website they advertise same-day PCR results. I was swabbed Thursday, literally right after they opened, after seeing someone for a virtual visit the day before. I confirmed that the results would be back the same day or at the very latest the following morning. I need the results for travel. While I recognize that covid cases are on the rise and therefore testing is in higher demand, I am traveling with 10+ people who all got results already from different places. It is now Saturday and I still do not have results. I have called the office many times, and I would not describe the office staff as friendly. They always seem a little annoyed. The exception is Gee, who I do think was truly trying to help. I received an email yesterday saying that results were posted to my patient portal. No results. I called and asked about this and was told "that happens" there are no results. Got another email today saying the same thing. Still, no results. WHY is an email going out if there are no results? I should NEVER have been told that the Canton location offers same-day results, as apparently, they don't even have the capability. That said, I confirmed both with the woman who did my virtual visit and the woman who did my swab. I am extremely lucky I was able to beg the staff at Piedmont Urgent Care to make an appointment for me today, Saturday. I would be missing out on a trip to Costa Rica that has been planned for months because of Canton Primary Care otherwise. I would NOT recommend this office for PCR tests. There are too many places delivering results more quickly. They need to educate their staff as to what they offer.

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    Canton Primary Care - Windermere Medical Group
    Canton Primary Care - Windermere Medical Group
    Canton Primary Care - Windermere Medical Group

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    Jackson Richard MD - familydr - Updated May 2026

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