This is a great utility company. Their linemen are the GREATEST. I hope the staff at this company…read moreknows how much they're appreciated!! I am so great full to. We lost power about a week or so ago,they kept us informed on how long it would be to have our power restored. I highly value the linemen for their service.

Wifi keeps going down at CDE in Clarksville.. They are unable to keep the WiFi up for more than a…read moreday. Any suggestions ? If you suggest a different company, what do you suggest?

the department of electricity failed once again I have a bi-pap which runs on electricity but the…read moreanswer I got was tough shit they didn't care if I died they wouldn't respond But they ensured all businesses would be operating normally? how do you allow older people to sit by and hope power is restored for them... I guess money is the only option for Clarksville

Awesome business that sincerely cares about its customers. I have been a member for as long as I…read morecan remember and have never had an issue with the customer service, the management or calling to inquire about any issue. They are always respectful with the utmost professionalism and care. After reading the negative reviews all I can say is it sounds like the individuals that left them are poor at time and money management. I guess you can't please all the people all of the time. The girls that work the drive up window and the front counter are some of the best customer service representatives I have ever had the opportunity to come into contact with. Once again, you can't please everyone no matter how hard you try. Pennyrile Electric is hands down the best there is. If you don't like them go somewhere else and see how that works out for you. Of course this new generation will never be satisfied no matter how hard you try. It's the me, me, me generation and they will only get worse.

I have had a great experience with Pennyrile but I live just down the street from their Cadiz…read moreoffice. Our transformer blew up and they responded in 20 minutes and replaced it right away,always had good customer service !

Paducah Power employees are poorly trained and have trouble with the most simple of requests. I…read morerequested PPS to change power into my name from my tenant's name and gave them credit card information. The next business day, my tenant came home at night to a dark cold house. Attempting to get power turned back on, we had to stay on the phone for over an hour and 20 minutes speaking to an associate who then had to talk to a supervisor who then had to talk to another supervisor only to be told they would not accommodate the request after hours. Astonishingly, PPS ultimately refused to turn power back on in the middle of winter and the tenant had to leave his home that night where he had lived and faithfully paid his electric bill for over a year and a half and go stay in a hotel. My tenant related that this happened once before over a misunderstanding about a bill, which in fact had been paid up to date. I've related this story to a couple of people and have since heard similar experiences of other deplorable situations caused by Paducah Power. Paducah Power's lack of notice to turn off power in the middle of winter is a probable law suit waiting to happen due to health-safety issues and damage to homes. Adding insult to injury, Paducah Power's home web page has a marketing video to make customers feel good about their "Dedication to Service." The video begins by comparing their electricity service to the "Power of the Lord" and ends by telling customers PPS's service is a "Blessing." All I can say is "Wow!" Paducah Power is absolutely not interested in customer service. They are willing to put people out on the street with no power before they are willing work one minute after normal hours even to resolve their own mistakes. Paducah Power's bureaucracy and poor customer service characterize the unfortunate fact that nobody has a choice while living in many areas of Paducah. The problem is bigger than any single employee. The problem is managerial, systemic, and permeates the entire culture of the organization. The board of directors should reflect seriously about the quality of the management team.

From the owner: The Paducah Power System is the COMMUNITY-OWNED municipal electric power provider for the city of…read morePaducah, KY. The municipal system has been bringing public power to the residents of Paducah since Sept. 1, 1961. The power company serves approximately TWO-THIRDS of the residents of McCracken County, including the city of Paducah. Geographically, PPS service area covers 47 square miles with 22.500 total residential, commercial and industrial customers. Paducah Power's mission is to provide the most reliable electric service at the lowest rates possible.