It was our pleasure to have Josh as our home inspector. He arrived on time and was super friendly. He pointed out all possible problems and provided suggestions on how to solve them. He knows more about the house than we do. After the inspection, we emailed him to ask more questions regarding the property and he answered all our questions with great details. He would make sure that we understood all issues before ending the inspection. The follow-up report was clear, concise, and useful too. I highly recommend Jackson Home Inspection to anyone needing a home inspection service. read more

Ray Jackson is not the right home inspector for you, because he is not the right home inspector for anyone. In old age, as part of the long slow slog toward death, your senses become less sharp, and this can make it harder for you to notice details. Ray Jackson is well on his way, because you would have to be dead to miss the things he missed. Retire, old man. You're losing your faculties. read more

Josh did our home inspection and he was knowledgeable, careful, and kept us calm as the problems he found mounted. We avoided buying a house with numerous DIY mistakes and water damage that was attempted to be hidden. Josh found it all, explained what it would take to fix it, and answered all of our questions. When we were talking between ourselves at the end of the inspection, he made sure everything was in order for the homeowners and asked to listen to our conversation to hear what we had to say. He had a report ready for us in a few hours so we could cancel well and septic inspections, saving us hundreds of dollars. We will use Jackson again and request Josh - I just hope the next house has less issues! read more

I am a first time home buyer and not sure how the process for a home inspection was done. I had the privilege to have Ray do the inspection. He was prompt , friendly, and very informative. He pointed out all possible problems and and explained why it was a problem. He also provided suggestions on how to solve them or who we needed to check/fix the problem. I also learned more about the housing CODES and how useful they are to our safety and health. The follow-up report was clear, concise, and useful too. I highly recommend Jackson Home Inspection to anyone needing a home inspection service. read more

We cannot say enough great things about Josh and Jackson Home Inspection. As first time home buyers, we really relied on Josh to show us the inner workings of just about everything. He was knowledgeable, personable and took the time to explain and answer all of our questions. In addition, he shared the report with us so quickly and offered to answer any additional questions via his personal phone. We are so pleased with the service that he provided to us. read more

This is the second time we use Jackson Home Inspection and we had the pleasure of working with the owner Ray. For starters they were extremely accommodating. Brenda did everything she could to help and Ray (who already had a tight schedule) was able to fit us in VERY last minute. Outstanding service doesn't even begin to describe what we received. Ray took the time to show us everything he was looking at, give us pointers, and was extremely well versed and honest through out the whole process. We couldn't have been more pleased with this service. If you need a home inspection not only done right but also have an enjoyable experience - do yourself a favor and schedule your inspection with Jackson Home Inspection. Amazing! read more

Jackson Home Inspection came highly recommended from our realtor, and we see why. Ray is an excellent inspector. As new homebuyers, we appreciated how he talked us through his work. We learned a lot during the inspection, and we didn't get any surprises when we read the full report, which he sent promptly the same day. He even gave us some remodeling ideas for our new home. Throughout the process he was thorough, detail-oriented, and kind, and kept it light with a good sense of humor. read more

Reliable, thorough and attentive. Josh did the home inspection and did a great job walking me through the issues found and explained my options for repairs. I recommend and would definitely use their services again. read more

Ray Jackson was our inspector. He arrived on time. Spent lot of time walking us through every single aspect of the house he was evaluating. As a first time home buyer it was very useful. Highly recommend this company! read more

Not at all impressed with these guys. To second the other Yelpers' comments, they seemed more concerned about talking up their services than actually performing them. The inspector sent me on a wild goose chase regarding several issues that he suggested I contact a "professional" about. I understand they have to be cautious to cover their own butts in this day and age but this was ridiculous and a complete waste of time/money/effort. Last but not least, their radon test is a complete ripoff. I think they charged me $90. Do yourself a favor and buy one online for $35. I would not use them again. read more

Had to have an inspection and Jackson Home was the only one who could send someone quickly and on a Sunday morning. It was incredibly helpful, as my schedule is so crazy. Glen arrived early to our inspection and took us through step by step, showing us everything that we might want to fix and making suggestions for solutions. He was funny, polite, and helpful. Would definitely recommend Jackson Home for people in the Greater Boston area. read more

We were referred to this company and Josh was highly recommended. We just had our first home inspection and didn't really know what to expect. Josh did a great job explaining the process and was very thorough during the inspection. He was personable and professional. He encouraged us to ask any questions should they come up. He explained things in a manner that was easy to understand. I will recommend JHI and Josh to all family and friends. Very positive experience. read more

Ray came out, met my girlfriend & I for the home that we are closing on in a month from today. He was very thorough, and spoke frankly with me about my expectations. He was on time, thorough.... so, so, thorough - the report he wrote explained everything; he answered all my questions and my girlfriend's questions. We were reffered to them by a friend, and I certainly would reffer them as well. Thanks RAY! read more

Ray is amazing. He took the time to walk us through every aspect of his inspection, giving us an education in addition to the confidence to purchase our home. I'd recommend him wholeheartedly to anyone looking for an inspector. read more

Initially, the inspection seemed to go well. Glen Grutta was sent out by the company, and was professional and well-informed. Later, however, a major problem appeared which was missed by Mr. Grutta and not addressed by Ray Jackson, owner of the company. Furthermore, evidence of this issue was mentioned (and misdiagnosed) specifically in Grutta's report, though his firm failed to take responsibility for it later on. To begin, in November, 2014, Jackson Home Inspection came out to inspect a property in Arlington which we later bought. When we had lived the property for less than 6 weeks, major ice dams appeared, but thanks to the newly installed roof, we had no leaks, save for by the chimney. Once the ice melted and we were able to have someone look at the chimney, it immediately became clear that Mr. Grutta had missed a substantial lean in the chimney, a problem which needed to be remedied immediately lest the entire chimney fall, and would cost us $7,000 - $13,000 to repair. Surprised that such an obvious problem had been missed, we went back over the inspection with two contractors and a structural engineer, and all all found that what Mr. Grutta thought was badly applied caulking was, in reality, clear evidence of this lean (see attached pictures). Additionally, further inspection of the chimney revealed yet more evidence of problems, namely telltale cracks in the foundation. With this information in hand, we contacted Ray Jackson looking for some compensation for having missed this issue. In response to our letter, Mr. Jackson sent back a letter filled with typos which failed to grasp the thrust of our concerns, and instead tried to deflect responsibility onto, for example, the first floor unit owner (with whom, by law we were unable to communicate prior to purchase), the Division of Professional Licensure (who informed us of our rights to issue a formal complaint), and the fireplace repairman (who was hired precisely because Mr. Jackson's liability extends only to external, structural issues, as opposed to those related to the firebox and other elements of the chimney). Unfortunately I can't figure out how to post pictures, but regardless, our problems boil down to the following: Jackson Home Inspection missed, and refused to take responsibility for missing the fact that the chimney is obviously leaning. 1. The caulking running up the inside corner between the chimney and the shingles has clearly been applied in an attempt to close a gap resulting from the chimney's increasing lean. 2. There is a substantial gap between the shingles and the caulking indicating that the chimney continued to move after the caulking was applied. 3. The cracks in the foundation beneath the shingles also indicate the lean. These issues were noted, but misinterpreted, in Mr. Grutta's report. For example, in multiple places, Grutta mentions "Questionable Asphalt Sealer Installation" on the chimney. This "asphalt sealer" was not, in fact, poorly installed, but was instead evidence of a much bigger structural issue. Jackson Home Inspection has been rude and uncooperative, leaving us with little recourse but to file here on Angie's List and hope that no one else suffers from the same negligence. read more

I had Ray inspect my home and it seems he was more interested in the sale going through than be honest about the damage he seen. I would not refer him or this company to anyone. read more

My wife and I worked with Steve Reid on an inspection of new construction in Lexington. Steve spent 3 hours with us, identifying a punch list of items that the builder should resolve before closing. He took time to explain each item, to explain everything he was looking for, to identify ways in which the house met or exceeded code, etc. We could not have been more pleased with him. At no point did he talk about additional services provided by the firm. He was just focused on giving us a quality inspection. On the strength of that, I highly recommend Jackson Home Inspection and Steve in particular. read more

I reached out to Jackson Home Inspection and they were knowledgeable, friendly, and extremely helpful throughout the whole process! Very glad to have been referred to Jackson Home Inspection as they were able to schedule a next-day inspection (wow!) and did it all wonderfully. Josh was great! read more

Josh from Jackson home inspection came to a first time home buyer class my fiancé and I took back in April. Last week, we had an offer accepted on a house and we called Jackson to set up an appointment. The booking process was easy, and they had availability for all days of the week, which was great when you are under a time crunch to book a home inspection. We were lucky enough to get assigned Josh as our inspector. He arrived early to the house, and was already surveying the outside of the house when we arrived. He was extremely thorough, and also patient. He explained everything he was inspecting in detail, and also gave us a lot of maintenance tips for the house once we get it. Once the inspection was over, we had the full report within a few hours. I would definitely recommend Jackson home inspection to anyone in need of a hone inspector! read more

The folks at Jackson are awesome (I've worked with both Chris and Josh). They are extremely thorough and explain everything clearly as they go. One of the best testaments to their completeness is that the sellers' brokers clearly started to get a bit nervous as soon as the inspection started...they could tell Chris/Josh were not going let a single defect go unnoticed. Highly recommend working with Jackson. read more

Josh performed our home inspection. He was very thorough and explained everything in detail. Very knowledgeable and outstanding customer service. Should you be in need of a home inspection call Jackson and request Josh, you will not be disappointed. He made us feel very comfortable about moving forward with our new home. Thank you again for your awesome service. read more

Josh was extremely thorough and saved us from buying a home with innumerable issues that would have been extremely costly to fix, and was available to us the following day to explain again some of the findings he detailed in his report. We will absolutely be using him again in the future-- thank you for helping us avoid a bad purchase! read more

I could not be more satisfied if I tried with Jackson Home Inspection. Josh was beyond thorough with the entire home inspection and shared all of his knowledge and helpful tips. As a first time home buyer I was unsure what to expect but Josh made sure I understood everything he did and made all professional and important recommendations. I will use them for any future inspection I may ever need!! read more

We learned about Jackson Home Inspection in our first time homebuyers class in Somerville. Fast forward to our home inspection, we could not be more pleased with our choice. We were able to coordinate a home inspection for the day after our offer was accepted, and Josh was incredibly kind, good humored and thorough throughout the process. As a first time homebuyer, I can't speak highly enough of the quality of service, the patience and humor that came with every answer to every question - this overwhelming process wound up not feeling daunting at all. We received our full written report just as promptly as we were able to schedule the inspection, and are moving forward with confidence. Thank you so much! read more

Josh was outstanding. He was very knowledgeable and review all the renovations projects I had in mind. He gave precious information and I was able to realize that I would not be able to afford this property because there was much more problems than what I realized. read more

Josh did our home inspection and he was so great to work with! He was very professional, knowledgeable, thorough, and on time. You couldn't ask for anything better! The office staff as well, was very professional and got back to my inquiries right away and was able to fit us into their schedule quickly. They were a pleasure to work with and I will be sure to recommend them to friends and family! read more

Jackson Home Inspection was recommended to me by my realtor when I was buying a condo, as they had inspected another home that she was selling and she was impressed with their thorough work. They got back to me very promptly and scheduled an appointment quickly, and the cost was very reasonable. Frank did a fantastic job, walking me through every step of the process (this is my first home), answering any and all questions, and providing me with an extensive binder listing all of his recommendations and notes from the inspection. Additionally, I've used several of the contractors that they have recommended and been pleased with them as well. I've referred two other friends who were buying homes to Jackson Home Inspection, and they have also been very pleased. read more

I learned about Jackson Home Inspection during a home buying class I took a few years ago. This company was great - from booking the appointment on a days notice to providing an extremely thorough inspection. Josh was my inspector. He got there before me and had already started walking around the exterior. He was patient with my first time home buyer questions. He spent an hour and a half looking at a 1100 sq ft condo, much longer than I would have expected from what others told me. Thanks to his findings, I ended up walking away from the property due to the major structural issues he identified and the owner did not disclose. I can't say enough good things about this company. read more

Ray Jackson- The owner did home inspection for the property we were buying in Newton on 08/08 and it was a disaster. He missed a major defect in heating system. It is now going to cost us close to 5.5K . Right after buying a house, you are not looking forward to this kind of expense which could have been avoided if the home inspector would have done his job. Even worse, I sent a grievance letter to them and they completely ignored it. I would have appreciated atleast an acknowledgement. How unprofessional they can be. He charges more than other companies and that made me think he probably does a good job but No. I would NEVER recommend it to my friends and family. PS : First time home buyers specially stay away from this company . read more

According to Yelp, 2 stars means "Meh. I've experienced better." That was my experience with Honchoy Chan, a newer inspector at Jackson. He's been doing inspections for a long time elsewhere, so he's not new to the industry, just new to Jackson. An inspection is not about glossy reports but about how thorough the inspector is and how much experience and wisdom he brings to the table. Chan is a friendly and chatty guy. He did the inspection moderately thoroughly and uncovered some problems (it's a 60 year old house after all) but didn't really point out things that any careful person wouldn't have noticed. In other words, I don't think he went the extra mile as an inspector. He just did his job. The negative aspect was that when I simply asked if he goes on rooftops (my previous inspector did) he got really defensive and went on and on about liability issues. I understand if that's how he feels and if that's company policy but his attitude raised a red flag. Also, he peeked in the attic and gave a cursory look but if he wasn't going to climb onto the roof at least he should have thoroughly inspected it from the attic. He didn't. You may have better luck with the other inspectors from Jackson who got rave reviews. read more

We received a handful of home inspection recommendations from our realtor and among them was Josh from Jackson Home Inspection. After calling a few of them we ultimately decided to go with Josh and we're very happy with our decision! We had a fantastic experience working with him and with the back office - scheduling was a breeze and Teresa was friendly and super helpful. Josh was clearly very knowledgeable with a range of experience in the field of home inspection and related fields. He was thorough in both his inspection of the home and in explaining everything to us, and answering our many questions. Granted this was my first time going through this process, but I feel that he went above and beyond what he was obligated to do and we left feeling confident that we had all the information we needed to make an informed home-buying decision. I wouldn't hesitate to enlist his services again in the future and I absolutely recommend him to anyone in need of a home inspection. Fantastic first-time experience! read more

You are better off staying away from these guys. It was my first home purchase and I didn't know any better but these guys are not as thorough as they should be. Ed read more

Ray did our inspection. Jackson was recomended by our broker and we could not have been happier with the inspection. Without asking Ray went through items that home buying classes told us we would have to make sure inspectors didnt skip, like opening every window and testing every electric outlet. Ray gave us ideas about how to cheaply and effectively look at repairing the home. He told us what to watch out for when hiring contractors and explained failings the home has and maintenance the home would need very well. Additionally, he told us some of the tests we had asked him to perform didnt make sense for the property we were looking at. To be clear, he told us to pay him less. Very seldom have i come across a transaction I have felt this good about. We left getting far more than we had hoped, if you get a chance use these guys. read more

I hardly write a review for anyone but I have to do this for Chris! He was such a knowledgable and patient inspector who helped us go through every single detail of a 5 family unit. Even though it was on Mother's Day and the seller agent was in a bad mood and constantly rushed him to finish early. But he didn't listen to her. He took a good 3 hour to point out every single thing that we need to know about the house and followed up with a detail report later on at night on the same day. I can't say enough how much I appreciate his business. I will definitely come back next time when we need an inspection service! 5 stars! read more

I've worked with ray twice now, and both times he has been fantastic. He is very thorough and detailed. He doesn't mind at all being followed around and asked stupid questions, and he explains everything clearly and patiently. Although he gives a good idea of all concerns a home buyer should be aware of, he is not an alarmist. He doesn't try to scare the buyer into excessive, unnecessary tests. We found, after two years in our first home, that Ray's comments were entirely accurate, and he was able to help us quite a bit with the inspection of our second home. I would definitely work with him again! read more

We have had Jackson Home Inspections do two different inspections for us - our first inspector was Glen, the second was Josh. Both of them did a terrific job. They were thorough, answered questions as they went and explained everything well, and their reports were detailed. Glen actually saved us from buying a house that had major foundation problems and carbon monoxide. Both times, we were trying to arrange inspections for a week or less in advance and Jackson Home Inspection was available when many others weren't. The cost was quite reasonable. I would hire either Glen or Josh again to do a future inspection. read more

My fiancé and I are first time homebuyers and the process can be overwhelming to say the least. Josh did our home inspection and we couldn't have been happier with his service. He is very experienced, extremely thorough, and talked us through every step. Thanks to Josh we feel confident in our home inspection moving forward and would definitely recommend him to others looking for the same. read more

Josh from Jackson Home Inspection was recommended to us by our realtor, we got the quote from two other companies, and decided to go with Jackson Home Inspection. On the day of inspection Josh was on time and well prepared. He walked through the house, both inside and outside and looked at everything very thoroughly. He seemed very knowledgeable, and was patient with our questions. At the end of the inspection, he gave us his phone number and told us to call him whenever we had a question. A few days later, we got the full report, and it had everything we talked about in it, and it was very thorough and detailed. Overall we were happy with the service that Josh provided, and would recommend him to others. read more

We have had a great experience with Stephen Reid of Jackson Home Inspections. He is so informative and really takes time for you to understand every process of the inspection. I would highly recommend!! read more

This was a terrible inspection experience. An inspector who claims to be "thorough" but actually fills the report with inaccuracies, and many exaggerations, only brings a lot of stress to both the buyer and the seller. It seems that a smart inspector will always ask up front- what are you paying for this house, to determine what you should be getting for your money. Then, gives you an accurate assessment. Many things were said without even moderate investigation. Stay away! read more