I recently called Paul Ahern for tax help with one of my employee's. Paul had been assisting one…read moreof my employees with his taxes for the last several years and as of this tax season there was some sort of difference of opinion between Paul and my employee about billing or tax preparation. In an effort to help determine what the problem was I called Paul to try and see if there was any way I could help with the situation. The assistant picked up and was kind enough to connect me with Paul. I introduced myself and asked a couple questions to see if I could help and the phone cut out. Shortly thereafter I called back, was reconnected to Paul. Paul yelled a couple random things in the phone and hung up on me a second time before I could get a word in edge-wise. I tried back a third time, giving Paul the benefit of the doubt with the hopes of getting a chance to have a basic discussion for 2 minutes and see what is going on. Paul picks up the phone directly and immediately yells at me telling me it's tax season, I am wasting his time and he is busy doing taxes, etc. I have no experience working with Paul prior to this day and I can guarantee he will not get a recommendation from me anytime soon. I hope this is just one bad day for Paul but I see nothing Professional about the way I was addressed by Paul at the Tax Professionals.

My second year with this business and there was confusion so I asked questions. I felt like…read more something was missing on my tax returns to get me the best possible outcome. When I went back I questioned them again based on information I read off of the IRS website and some other information I was told to ask about and the way I was spoken to for "questioning their ability to do their jobs" was quite frankly appalling. That is not how you speak to fairly new clients. I have the right to ask about my money. They very rudely told me to seek out another business to do my taxes. i refrained myself from going off. I would not recommend this company to do your taxes especially if you have a complicated return. I will gladly take my business elsewhere and I would suggest you do the same. No client should be spoken to in the manner that I was especially questioning certain things.

I now use an accountant from a major city firm at a fraction of the cost. Ms. Dobinski is…read morepractically a small town thief. I've always assumed that small town business thrive or perish on reputation but these guys are just plain rip-offs. On top of it all, she is arrogant, unprofessional and very self entitled. Run from this firm.

Worst place to do taxes. I went here for help with my taxes. I have been doing my taxes on my own…read morefor few years now. I went here needing help with some unfamiliar forms. The person who helped did them incorrectly. I filed 03/30/2019 just finally received my return 09/18/19. The forms I needed help with were done incorrectly when I called there office for help the guy who I refuse to call a gentleman was very sarcastic and no help. I had to call the irs to find out why I was denied . I spoke to someone who was able to tell me why and what had to be done to correct this. I called local office and corporate office got no help. I had to fix on my own because they never called back. The local office only open on Mondays. When I spoke to the guy working he said they were done correctly and I had to tell him what was wrong because he couldn't even find it. Then I demanded a refund because of there ineptness. All they want to offer is a coupon for next year Really do you honestly think I would go back to this place. Worst place ever don't bother with HRBlock.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Oneonta,…read moreNew York, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local State Hwy 7 office to connect with a tax professional.