I had a very disappointing and disturbing experience at the Dover, NH Jackson Hewitt office on March 22nd at 3 PM. I had a scheduled appointment with a tax preparer named Gail. I arrived on time and brought all the necessary documents. After reviewing them, Gail confirmed that everything needed was there, but then told me it would take her about two hours and that she had other clients to attend to. Despite my urgent need to file--due to upcoming international travel--she insisted she couldn't proceed.
When I explained my time constraints and politely asked her to complete the filing, she reluctantly began, only to stop again and refuse service, citing the number of documents I had. She claimed I should have mentioned that I have two properties, some dividends, and a newborn--yet no one asked for this information when the appointment was booked. It's unreasonable to blame customers for poor intake procedures or scheduling errors.
The situation became frustrating, and while voices were raised due to the stress of the moment, I want to emphasize that no insults, bad language, or profanity were used. It was simply a raised tone given the frustrating situation--not a disrespectful or offensive exchange in any way.
However, what happened next was completely unacceptable. As we were leaving, another employee approached us in an aggressive manner, came very close to my husband--who was holding our one-year-old child--and threatened to call the police if we didn't leave. My husband calmly asked him to maintain personal space, but the employee moved even closer, as if preparing to escalate things physically.
I wanted to report this incident to a supervisor and asked the front desk staff if I could speak with someone in charge or if they could check the security camera footage. The front desk lady told me that the supervisor was too busy, as they were overseeing multiple locations, and she could only send an email to them. She refused to put me in direct contact with the supervisor, saying they would call me at some point--but no one ever did.
This level of unprofessionalism and intimidation, especially toward a family with a baby, is absolutely appalling. I strongly advise others to think twice before booking with this location. The lack of professionalism, poor customer service, failure to follow up, and threatening behavior do not reflect well on the Jackson Hewitt read more
